Customer Ratings & Reviews

Hello HcRob,

We are sorry to hear that your Aurora did not quite meet expectations. Your feedback is sincerely appreciated. It's likely that the temperature tables of your system are out of date. We suggest updating your BIOS using the Alienware Update application that came pre-installed with your system. Likewise, if system thermals are of concern, you can prioritize cooling by opening the Alienware Command Center application that came pre-installed with your device and select the 'Cool' thermal profile. You can view the full article here - https://dell.to/2XAULtU

Keep in mind that our Aurora follows Intel performance design guidelines, which can lead CPU temperatures to reach 100°C to output top in-game performance. We fully warrant the product under these conditions. If you see CPU temperatures rising beyond 100°C on Alienware Command Center, please contact Dell support at 1-800-264-9896 for further assistance.

Best Regards,
Wendy C.

Hello Johnny,

Thanks for your review. We are sorry to hear that your computer has had freezing issues. We have provided steps below that can help.

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best regards,
Wendy C.

Yellowdevil,

Thanks for your review and we're glad that your desktop is working well for the most part. If you do have questions about your computer you can always check our Product Support Page here: https://dell.to/3ndVGw2.

Best,
Bryan
1-800-624-9896

Thank you for your review. We are sorry to hear you are having trouble with your Alienware Aurora R11 crashing. Below I have provided steps on how to update the BIOS along with two links that should resolve this issue. If the issue persists, we recommending contacting our support team at 1-800-624-9896

BIOS:
1. Browse to the Dell Drivers & downloads page.
2. Identify your Dell computer
*Click Download and Install SupportAssist to automatically identify your Dell computer.*
*Or, enter the Service Tag, Express Service Code, or model number of your Dell computer and click Search.
*Or, click Browse all products and select your Dell computer from the list.
3. Select the Operating System.
4. Under Category, select BIOS.
5. Locate the latest System BIOS.
6. Click Download and save the file to your computer.
7. Open File Explorer and browse to the location where the downloaded file is saved.
8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

BIOS update: https://dell.to/3mn8zmA

Diagnostic Test: https://dell.to/3ajngVE

Best, Lexy

nowhiskey,

We're sorry to hear about the Blue Screen Errors and crashes that you're experiencing. We'd recommend the following steps to diagnose your Blue Screen Errors:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2SasW9V.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Yessir,

Thanks for your review and we're sorry that your computer is not performing the way that it should. We'd recommend reaching out directly to Best Buy in order to find out what your return or exchange options are: http://bit.ly/2v2IVhI.

If you'd like to read the terms of Dell's One Year Limited Warranty you can read them here:  https://dell.to/39iwZuX.

Best,
Bryan
1-800-624-9896