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Customer Ratings & Reviews

Your price for this item is $74.97

Customer reviews

Rating 4.4 out of 5 stars with 289 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 289 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves them. 50 words is silly 11111111111122phon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatto wear. Wearing them feels like socks on my head s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome sauce! great sound and will never use anything else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, all the functions you need. Zero problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my need for gaming video editing and creating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great gaming headset, works great and looks great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head set ever owned good quality and everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was as I expected. Great headphone for the gamer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great addition for alienware gaming computers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has great sound can hear just about anything in game

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rip mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality amazing mic will not work for me though but don't think you can't buy it because it might be different in other states but for me the mic will not work

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Fang,

      Thank you for taking the time to share your review. We are glad to hear that you're pleased with the audio quality of your gaming headset. We are sorry you are having issues with your microphone, and would love to assist as soon as possible. This link will provide further details and troubleshooting steps: https://dell.to/37VFh9Z. If you have any other questions, please refer to the product support page for your headset or contact Dell Support directly at 1-800-264-9896.

      Best regards,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 3 out of 5 stars

    Not good for work from home position

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset after my Sennheiser headset mic went out. The quality is really good, but the headband at the top starts to hurt your head after a period of time of wearing. Since I am working from home for my job, it's not the most comfortable for an 8-hour shift. I know not all gaming headsets are made for WFH, but usually, they are super comfy to use and well built for the constant use which is what I go for. Maybe the headband just needs a break-in period to become more comfortable on the head.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Mrmagnetic,

      We're sorry to hear that your headset is uncomfortable to wear all day. If you have any performance related questions about your headset you can visit the Product Support Page here: https://dell.to/3btWnMQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones feel nice and designed to fit the person's ears, sealing the majority of outside sounds. as soon as I opened the box and grabbed the headphones. I immediately noticed how comfortable the headband was way better than other brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewed this on another post since I bought two. This is a quality headset with pretty good sound. The sound quality is good also. These were paired with two X17 Alienware Laptops and I would recommend them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but just not worth price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good options for plugging into laptop console or controller but honestly better options available for the price. Will probably return.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Evilcritic,

      Thank you for your valued feedback. We are sorry to hear you are not completely satisfied with your Alienware Gaming Headset. This is certainly not what we like to hear from our valued customers. We would like the opportunity to help troubleshoot any issues you may be facing.

      You can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Surprisingly light and comfortable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first glance when I took these out of the box I was afraid they would be heavy and perhaps a bit tight around my head and ears--that's normally the sensation and experience I get when I use these big, bulky, over the ear headphones. But surprisingly these are light and comfortable. I can wear them for extended periods of time without my head feeling like it weighs a ton. The padding on the underside of the headband part is nice and soft, as are the pads that surround the ears. The cups fit around my ears very comfortably. I like that the microphone can be tucked in out of the way if I don't need to use it. It also comes with different connectors depending on how you want to connect it, such as by USB or the typical headphone jack. As for the sound quality, it's quite good. In fact, it's even better than some higher-end headphones I've used that cost 2-3 times as much as these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Surround Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son who plays COD, APEX, Fortnite, you name it! He loves them. I sometimes play Borderlands 3, so I tried them when I played. And, OMG!!! They sound awesome! I definitely recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice pair of headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully designed. Fits nicely for my husband and kid. Good quality material. We haven’t used it yet as it’s a Xmas gift and kid doesn’t know about it. Sound quality is good in Best Buy store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Headset was a hit!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and was extremely happy with the speed of the delivery as it was for my grandson’s birthday. Needless to say, the headset was a hit. He was thrilled as was I for receiving it on time!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard Pass...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly sure why so many great reviews on this product. I recently got a M17 R4 and wanted to stick with Alienware (everything) so i got these headphones. The "bass" is subpar and distorted when i turned the system up. The comfort is nice but if the sound is bad then who cares about comfort. I'm sure there are much better options out there, i gave these to my son so he can use with his iPad. Not impressed with this product at all.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello technerd2020,

      Thank you for your review. It is sincerely appreciated and your feedback will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your product.

      Best Regards,
      Anthony P.

      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AW headset to go with my AW battle station. No issues if you wear glasses as I do. Long USB cable.

    I would recommend this to a friend