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Customer Ratings & Reviews

Your price for this item is $109.99
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The comparable value price is $199.99

Customer reviews

Rating 3.8 out of 5 stars with 188 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 188 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nostalgia and Great Look

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is decent and looking the RGB. I always wanted to have a Alienware headset and this one does not disappoint. The downside you gotta do use the audio program to actually fix the default. I'd say if you like the metal feel and a good surround. Get this headset, but try and get it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good headphones but cost seems high.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud as i wanted them to be but along with the noise cancelation sound is good. Controls are a little clunky and take some getting used to. I like that the microphone comes off and breaks down into smaller unit. Paid $120 for them.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Great headset. Sound is great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headset. Only con are the volume controls. You have to swipe up and down on the ear cup. Touch controls are mot the best. But great headset overall.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tri mode is awesome. Works on multiple devices, anc works as stated, went for a walk around noisy street , can barely hear the traffic, the usb adapter glows amd the microphone glows red. Touch controls are easy, dolby atmos works great for games and movies. Hi res audio works given the hi res source music. Battery life works for the hours thats stated. Is it going to blow away higher end setups No. for what the feautures it gives you out of the box is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Alienware “Enough Said”

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and very comfortable to wear for extended period of time! Built well, sound quality is excellent both wired and wirelessly!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Alienware

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and it’s wireless. The only problem so far is that the ear cushions hurt my ears after wearing them for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jackson

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ever. Sound quality is excellent. It has a comfortable fit. It brings everything to life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headsets

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality amazing Design extraordinary Loving the Alien lit up Battery life 16 hours Charges in 15 minutes you get up to 6-8 hrs of usage Full change 1 hour

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad, not good.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well-built and decent sound quality, but compared to the Kraken V3, this just doesn't compare. Alienware REALLY needs to step up their products to match their desktops' performance.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome gaming headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are the best gaming headphones the sound the model, the confortable sponges are really good and finally the sound and effects are better

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Doesn’t work well with ps5 but overall great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice headset for pc, the controls are swipe motion and doesn’t seem to work well with ps5, but with phone Bluetooth and pc with dongle works great! Comfy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The perfect headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is top notch. Really long batter life, easy to set up, bluetooth for other uses. Perfection

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. This is a great set of headphones. Great sound. Very comfortable. A great investment to improve your gaming experience

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    VERY GOOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly is a amazing head set the only down side is they way you have to turn the volume up is by touch

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Replacement!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid choice replaced my old headphones and got these instead. Really like them. They drown out background sound so as long as you have these on your head you won't hear anything around you, only thing you'll hear is whatever your playing music wise, game wise or work meeting wise. Mics also solid for Zoom/Microsoft Team Meetings as I use this set for Gaming/Game Design/Work.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wish I would have found these sooner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried hyperx, razer and steelseries headsets. It all came down to which was most comfortable. I ended up returning the Nari Ultimate, Blackshark V2 pro and Arctis Nova pro 7. They were all great but not comfortable. The Alienware ah-920 are amazing. They are the most comfortable and they can connect Bluetooth 2.4 GH and wired through auxiliary. I hope they last forever because I love them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ultimate Gaming Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very comfortable, better mic and Dolby Atmos to enjoy the game.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound smug fit. Perfect by my podcast. The surround is also amazing

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I’ve been using this headset for only a few days, but so far I am impressed. I’m picky when it comes to over-the-ear headphones, but I am a big fan of Alienware so I decided to give them a go. The memory foam earpads are very comfy for extended use, and my ears dont get too hot either. They aren’t that bulky and I forget they are even there after a while. I really like that they support losslees music and hi-res (DAC required). They work well with discord and audio is clear on both ends. The 2.4ghz is the way to go; from previous research on mouses that use that same tech (aw720M), its very close in terms of performance compared to wired. Touch sensitivity is a little confusing at first but a nice feature. Only downside is that this headset will not work with the PS5 via bluetooth (even via the dongle I personally could not get audio). For $200, I think its a fair price for what you get: comfort, good battery life, RGB lightning, fast 2.4ghz connection, bluetooth for phone, clean hi-res supported audio all for $200.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them sound quality is amazing they look great they are pretty comfortable

    I would recommend this to a friend