Main Content

Customer Ratings & Reviews

Aluratek - 10.1" LCD Digital Photo Frame - Black-Angle_Standard

Customer rating

Rating 4 out of 5 stars with 632 reviews

79%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 632 Reviews
  • Rating: 1 out of 5 stars

    Product seems 5 yrs old, don't hope for cust serv

    Posted
    KTD4
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a digital frame just to load pictures on it for a slideshow. This frame has that capability, though it was fairly slow and not very user friendly. The battery in the remote was corroded when I opened the box. The graphics and remote felt like something five+ years out of date. But I was willing to deal with that. However, when the slideshow wouldn't repeat, I had to contact support. I went into settings and set the slideshow to repeat and it just... didn't. Aluratek's website promises a response to your email in 1 business day. After three business days, I tried to call them. Their technical support line went to voicemail. I left a message and waited a few more days. I tried calling every other phone number on their website. I got voicemail. I sent another email. No response. I resorted to Twitter. The social media person DID try to get someone to contact me - they promised I'd receive a call the next day. I didn't (even though I waited by the phone all day.) After 15 business days, I was finally able to get someone on the phone by calling the technical support number several more times. The person on the other end seemed stumped by my problem. Of course, it is now too late to return this frame to Best Buy, since it is has been more than 30 days since it was purchased. (The first ~15 days of the return window were used up before Christmas- this was a present.) I would never buy another Aluratek product again. Please - find another brand for your digital frame!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Frustrating and Complicated

    Posted
    judgymcjudge

    The initial startup of this product is simple, including adding the pictures to the memory of the digital frame. However, when attempting to play the side show, it tells you that the image cannot be displayed. After spending a long while on the actual website for this product, and not finding any helpful information there, I started to poke around in the settings in the actual frame itself. I was able to finally figure out how to delete my three previous attempts of over 1,000 pictures each. I then added just one picture at a time, to find each of them added twice. One of the files were viewable, the other was seemingly corrupted. After figuring out how to delete one picture at a time, and discovering which was the corrupted file from the normal one, I spend the next couple of hours weeding through each file to distinguish between them. If it's going to save the pictures twice for which ever reason, it should at least give the option to delete multiple files at once instead of one picture at a time. I feel as if I was to buy an SD card, this whole process would have been easier, because this product has 4GB of storage to begin with. Once I actually get the product to work properly I might change my mind on the rating that I have given it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Far exceeded my expectations!

    Posted
    lk311
    • My Best Buy® MemberMember

    Let me start off by saying this is the first digital picture frame that I have ever bought. I had no idea at how easy this was to get up and running. I had a slideshow going in less than 5 mins. of unboxing it. It scaled the pictures perfectly to fill the whole frame and the image quality looks better than the computer monitor that I loaded them from. I was also amazed at how thin and light this frame was. I have this up on my desk showing pictures from construction projects of our company. I really like the fact that it has an internal hard drive and the plug and play inputs (cards and usb which I have a flash drive plugged into). This is great because I now have 2 slideshows of different pictures that I can switch between just by a couple clicks of the wireless remote. I have to say this frame far exceeded my expectations and I will be purchasing 2 more units for the secretaries at our office. Well done Aluratek!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Painful setup, but looks good in the end

    Posted
    Zekial
    • My Best Buy® Elite Plus MemberElite Plus Member

    So lets start by saying I am a tech guy, so a frame should not be hard to setup, right? Wrong. Very very wrong. It took about an hour and a half to set up, as I kept getting decode errors. So I google it. The manufacturer is like "here, it needs an update." *Performs update* *Nothing changes* *Throws frame* After troubleshooting further, it turns out the frame does not like certain pictures. Which pictures you may ask? I have no idea. All photos of mine were formatted the same, with some resolution differences. What I did was put the photos on one by one and delete whichever came up with a decode error. After the initial set up it looks and works great. To those people reviewing who say it is stretched or looks weird, that is a simple setting change. Honestly though, if this wasn't an anniversary gift I know my girlfriend would love, I probably would have taken it back. But nonetheless, it is setup after a painful amount of time and looks great.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Updating previous review

    Posted
    BHazel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was having trouble with this item as the instructions were very unclear about some of the settings. I contacted the manufacturer about the problem I was having and they were not helpful at all. I left a negative review about this item and Best Buy replied they could resolve the issue with a replacement item or repair. The problem was the setting for the slideshow to loop and setting this to off seem to let it play continuously, setting it on on only allowed it to play once and stop, this seem to be the opposite of what it should do. Tech assistance blamed it on my photo format, etc. I was not satisfied with these results as we have used many photo frames without any problems so I returned it to Best Buy today for an exchange. To my surprise, the new unit's menu's have changed ( as in the software of the unit) to reflect new information and settings . Some of the menu information has been updated and the replacement unit seems to be working correctly now. It seems that the manufacturer may have knew about this or may have corrected this in the newer units. Best Buy representative was very good with my exchange and now very happy with this photo frame.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not impressed

    Posted
    JJD1
    • My Best Buy® MemberMember

    I received the Aluratek ASDMPF09 as a gift from a relative. Let me start off by saying that the frame is not compatible with my MacBook Pro. It says it is on the box but I don't think it is. It will not run pictures downloaded from my Mac. I tried an SD card, A Flash Drive and downloaded pictures directly from my Mac. No luck at all. I called Aluratek Tech support twice. Tried everything they suggested and nothing. They suggested returning it to Best Buy. I knew that that would be a problem as I do not have the receipt nor does my relative who purchased the frame for me as a gift. So I tried for 20 minutes to get BB customer service to at least giving me a store credit. Not a refund but a store credit. They would not even consider it. Since I could not produce a receipt they said they could not help me. I have purchased thousands of dollars of electronics from BB over the years so I at least thought they would be more accommodating but they were not. Considering the way I was treated by them this last time I think it's time I find another place to purchase my electronics.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If I had the box I would return this frame

    Posted
    WGreene

    I purchased the Aluratek ASDMPF09 from Best Buy for my mother. After downloading over a 150 pics, I found that many of the pics did not display properly. The instructions did not address this issue so I called the tech support and was told to go to their web site to download a program, I tried downloading the program but was unsuccessful. I finally went thru all the pics and rotated the pics on my PC..I then deleted all the pic originally downloaded and installed the pics that were rotated properly. I then noticed that the slide show would stop, I went back to their web site and found out that any pic with a resolution above 1600 X 1200 would stop the slide show. I then had to go thru every pic again and resize the pic for 1600 X 1200. Then delete all the pics on the frame and then download the pics with the proper resolution.Now I see the pics do not fill all of the display and your 10" frame is now 7"or less and the slide show still stops after going thru the pics one time

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A big disappointment

    Posted
    Gerald
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this to do a slideshow of my mother at her memorial service. The first thing I noticed was that the image faded if you weren't looking directly perpendicular to the screen. Even 30 degrees off was too much. Useless. I loaded it with a bunch of jpegs that I had rotated to get the orientation that I wanted. But the pictures displayed at the original orientation. After some research, I learned that the only fix was to strip the metadata by saving the jpegs as bmp and then save them as jpeg again. Aaargh, what a pain, had to do this with 160 pictures. Finally, I went into settings and told it to loop the slideshow. What does it do? After the last slide, it goes back to the main menu. I confirmed that I had set it correctly, but it just didn't want to loop. So I said forget this and returned it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Low quality picture, minimal viewing angle

    Posted
    TomS
    • My Best Buy® MemberMember

    I replaced an old Sony...sad they no longer make digital frames. This product is about one tenth the quality of the Sony. Pictures are grainy, and unless you are the exact right height for where you place the frame, the picture is either very dark (if you are a rew inches shorter) or totally faded (if you are a few inches shorter). And the tilt level is fixed, so even if you want to get it just the right height for only you, you'd need a higher or lower table! If you choose multi-pix on the screen, they become quite small leaving much of the screen unused. This is truly an awful product...and apparently Aluratek has little, if any, competition. Extremely disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Where do I begin??

    Posted
    gojd

    First, the remote. You have to press the button you want at least twice before it registers. Second, even though my pictures were facing the right position when I downloaded them onto the frame, half of them flipped sideways in the process. The directions say it's common with pictures you take from your phone and to remedy the situation, you have to download this program to your computer to edit the pictures. Only catch is you have to pay for it. No thank you! (By the way, there is a "rotate" feature on the remote, however it will not hold the rotation. Once it moves to the next picture on the frame, it's back to being sideways again.) And third, some of my pictures didn't even load. Where that picture was on the frame, it read "error", or something to that effect. Do not buy this, it will be nothing but a headache.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Gift for mom

    Posted
    tsid
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Since I'm not a techie, it took a little while for me to figure out how to work the menu. The book doesn't tell you much, so it was more trial and error. With the 4g memory, the frame is currently storing about 600 photos. My interest in this particular model was a decent-sized (10") frame and memory storage so my mom wouldn't have to mess with a flash drive. Other than the appearance of the vertical pictures, which appear very small, the quality of the horizontal pictures is pretty good. I wish it had the ability to shuffle the pictures so they're more random. I had to show my mom how to use it -- she's 77 -- and she seems to like it. I told her to put the frame in her lap and enjoy because it would take most of the day to go through all of pictures. :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good digital frame

    Posted
    BrightPhoenix
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Simplistic frame was just what we were looking for. Only drawbacks to me are the screen contrast changes depending on the viewing angle making setting things like brightness challenging. Also, nowhere in the instructions did it give the photo resolution to crop photos to - had to Google it. It has a stretch mode, but some photos display horribly distorted when this mode is activated. Overall, this frame does exactly what we wanted it to, but I did put in some time to prepare photos for display on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Digital Photo Frame!

    Posted
    Metz

    I recieved my frame promptly from Best Buy. I take a lot of photos with my phone and DSLR. I was looking for a place I can view them other than my computer or social media. This frame did the trick. I was impressed with the thin design compared to older designs. I was also happy with the higher resolution for my DSLR pics. I found the interface rather easy to use and had no issues playing MP4 formatted videos taken from my devices. Overall I would purchase another, if I had another location to put it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Adequate, not great

    Posted
    DonM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my wife. We had an older 7 inch frame that had limited memory capacity and wanted to upgrade. It is easy to add pictures and music to it from your computer and the large 10 inch display is nice. Adding music takes away a lot of your memory though. It has multiple options for display but the menu system is a little clunky. The most irritating thing about the frame is that once all the pictures have been shown it just stops and you have to turn it off and restart. Our old Kodak frame just continued displaying forever. I just bought this at the store without research and wish I had looked at some reviews prior to making a choice.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good enough

    Posted
    DamianOgre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My Parents will probably mess up any electronics they touch. So we bought this one to show their old wedding pictures and pictures of us and the kids. I needed to make sure all the pictures were resized to a nice size for the frame. I started out with some HUGE pixel numbers thinking that they would be much clearer.. but the Frame couldn't handle them. The remote and the menu was a little tough to go through. Wasn't exactly sure if button presses were being received, but it worked. Its just one of those things. Once its set up it works just fine. Parents like it. I've gone over about once a month and trade out the flash with more pictures.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product For Price

    Posted
    Angel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchase as a gift for my mother in law. She was very happy with it. She especially likes the calendar mode where she can see the date, time and pictures all at the same time. This is a great item for the price because it has built in memory where most others in this price range you have to buy a memory card for it. I was able to put 300 pictures on it and a video with memory to spare. The remote works from across the room, you just have to make sure to point it right in the middle of the device.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it

    Posted
    Ksunshine223
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great item! Beautiful pictures. The only thing I don't like is some of my pictures are rotating and when I call the company for help they told me to go on their website and they have 2 links to fix it so I tried both but they are 3rd party websites and neither one of them I can figure out. One of them made me dl about 4 different programs on my computer which I did not like and the other one I dl just what I needed but I have no idea how to use and I am great at computers!! So none the less, for now I left the pictures rotated which is annoying. Other than that the frame is easy to use and I love the desk calendar on it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great

    Posted
    Travis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought 3. In-Laws: I had some trouble loading pictures. Now some of that might be older files that they had on their old frame, not sure. But I also tried using a 32GB thumb drive to display photos, and it continued to "freeze up" the frame. Eventually just ended up loading the pics to the frames hard drive. My wifes: Upload was successful. Pics look great! It has "frozen" once (owned for 3 weeks, now). All I had to do was unplug the frame, and plug it back in. My parents: Upload was successful. I have not heard any complaints from them. I think the frame is awesome. I think I spent $40, for mine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Great..once you figure it out

    Posted
    KCatSLC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this as a gift, loaded it with pictures some of which came from a cell phone. The cell phone pictures displayed really poorly, even though the original resolution was really high. The problem was that when you rotate pictures in windows, it doesn't correct the pictures, which confuses this digital photo frame. I needed to download a program to correct the orientation of the pictures. Once it was completed, they looked amazing. Just beware that you will need to make adjustments and do a little research to make it work the way you want it to.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Wife Loves It!

    Posted
    Marc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this as a birthday gift for my wife (who loves family pictures). She loves it! It's really easy to use (even for a non-tech person). The remote makes it super easy to use and allows you to plug USB and other external media cards directly into the back of the frame. The frame has a built-in stand (which is where all the functional buttons and USB and card slots are located). I like the fact it has a built-in stand, one less thing that could break or fall off.

    I would recommend this to a friend