Customer Ratings & Reviews
- Model:
- A1363H11-1
- SKU:
- 6583374
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the PowerCore Select 20k mAh Power Bank for its excellent battery life and ability to hold a charge for extended periods. However, some customers have expressed concerns about the charging speed, noting that it can be slow. Additionally, the absence of a USB-C port has been mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Disapointing Quality, and Anker’s Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Anker PowerCore Metro Essential 20000 (Model A1281) from Best Buy with the expectation that it would offer long-lasting performance — especially for the price, which was over $50. Unfortunately, the device failed completely with minimal use. It was well cared for, rarely used, and stored properly, yet it developed a crack in the casing and stopped charging altogether. I reached out to Anker’s customer service, provided the serial number, proof of purchase, and photos, and followed all of their troubleshooting steps. Despite this, they dismissed my concern by pointing to the expiration of the 18-month warranty — even though the product’s failure clearly points to a manufacturing or design flaw rather than normal wear and tear. To make matters worse, when I requested escalation to management, I received no meaningful support. Instead, I was offered a 25% discount on a new product — essentially asking me to pay again for something that shouldn’t have failed in the first place. This experience left me frustrated and disappointed, both in the product and in Anker’s unwillingness to stand behind it. I expected better quality and better customer care from a brand that’s usually well-reviewed. I won’t be purchasing another Anker device and urge others to think twice, especially if you’re expecting a power bank that will last beyond a year and a
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Charging speed
Outdated technology, do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 20ah charger hoping to add to the other Anker charger I have. I thought it was the same model and was very pleased to get it at such a great discount. I just received it and am sending it back instantly. It is larger, thicker, and heavier than the old charger that I've had for 5 years. It doesn't have usb C and inputs via micro usb. That means it would take over 10 hours to fully charge. The USB-A doesnt fast charge my S23 Ultra and capped out at 15W
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Charging speed, Port type
Power bank
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The old model is too slow to charge . And there is not the usb-c what I need.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Charging speed
Definitely not made for a high ROM phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge if your using your phone, for example if your needing to use your Maps app. If you are it drains instead of charges. I have a top of the line Samsung and this just will not charge if I'm using it.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Port type
Reliable charger that you can depend on.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This power bank is useful for being able to charge my I-pad while I use it. The only drawback is that is uses the microUSP plug for recharging rather than a USB C or regular USP cable.
I would recommend this to a friend Fast charger , but a bit heavy for travel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anker power core 20k is a great charger. Charges fast. Very heavy to put in purse for travel. (why I gave it 4 stars)
I would recommend this to a friend- Cons mentioned:Charging speed
Lasted less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than a year. No longer charges. I hope this isn't a pattern.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Battery life
Best Power bank.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best power bank I can get. Is 20k buy it last for weeks with one charge. I pay for extended warranty.
I would recommend this to a friend - Pros mentioned:Battery life
Wpushie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, does exactly what we needed and holds a charge for a long time.
I would recommend this to a friend - Pros mentioned:Battery life
Anker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently travelled during holidays and found the device kept all of my devices fully charged. It techarges very quickly too. A great thing to have while on the road.
I would recommend this to a friend - Cons mentioned:Charging speed
Does not charge devices after only a couple uses.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this maybe twice at most and after only a few weeks - no longer provides charge. It also takes forever to get it fully recharged. Very frustrated because the return period also ended!
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Fast portable charger
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for on the go. Charges quickly and can charge multipe items all at the same time
I would recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Port type
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life, can charge my iphone 14 pro max a few times before it needs recharging. Only draw back is no usb c port, other than that works great!
I would recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
