Customer Ratings & Reviews

The staff knows nothing about customer relations. He used best buy credit to spoil my credit rating

It’s good to know this is what the person who stole my credit card number bought. No ID check by Best Buy. Plus the constant reminder to review this product is insane. Stop sending me emails to reviews it.

The ipad doesn't work, never turn on and had been a problem with the apple store to change it.

I bought this 27 days ago, as of today, and Best Buy has a standard return window of 15 days. Since it is outside the return window, it's out of Best Buy's hands, even though I bought it on August 20th & today is September 16th.

NEVER HAD A CHANCE TO REVIEW THIS PURCHASE. PROMISED DELIVERY ON 7/10. TOOK OFF WORK FOR THIS. PROMISED TO INFORM ME ON THAT DATE ABOUT TIME. NEVER CONTACTED. I CALLED AND AFTER LONG HOLD WAS TOLD THERE WOULD BE NO DELIVERY. NEXT POSSIBLE WOULD BE ON 7/19. CANCELLED PRODOUCT THE NEXT DAY

Hate it Doesn’t work No email Don’t buy from best buy

I didn’t get my iPad, the box came out empty so I have to report it to the support team about this incident.

Did not like it at all. Not comfortable to open returned it.

This was bought with a stolen credit card. You’re complicit

I gabe a 1 star because I almost lost this item and the keyboard, awful service from best buy and fedex, sent a more than 900 package without asking for a signature, beside was deliveries in a wrong address and Best buy only said it was already deliveries contact your lawyer

NEVER PURCHASED ITEM AS SOMEONE STOLE MY INFORMATION! PERSON OR PERSONS WERE ABLE TO PURCHASE ONLINE AS A “GUEST”, NO ONE VALIDATED THE IDENTITY OF THE PERSON WHO PICKED IT UP CURBSIDE! GOOD JOB BEST BUY!

Apple pencil didn't work very heavy and clumsy and have to press hard to get it to do anything. Nope

Someone stole my credit information and made this purchase.

I can’t rave about this product enough I always wanted an iPad an extra screen more opportunity for use and travel is easier than a laptop and so many fun accessories I use it for college and it works amazingly for my needs the battery life is amazing the only downside is how heavy it is for someone with many chronic pain and illnesses it’s a bit hard to always hold it and not so comfy on low energy days overall amazing product

Worst sales people. They have no sense of customer service. We were treated like aliens. Just get rid of them please.

It's fast, the screen looks amazing, and everything runs so smoothly. Great for work, drawing, and streaming. It's lightweight and easy to carry around. A bit pricey, but totally worth it if you use it every day.

Someone stoked my credit card and purchased this. not sure how they were able to pick it up without my id

Poor won’t go back and telling my friend not to buy there

Light, fast and combined with the keyboard it has the full functionality of a macbook. Battery can take around 2 days of heavy-duty work.

Worth the money, super fast, and gets lots of utility out of it for school and games. The only thing I would change is adding face ID. The iPad already has a front camera, so it wouldn't be too difficult. The Touch ID gets annoying. I also recommend getting a screen protector, it smudges easily.