Customer Ratings & Reviews

I bought an open box, but there was no box. There was no documentation and no instructions. Packed very badly in bubble wrap. For some reason, the tablet inside the package was turned on and a voice not in English was heard from the box. Weird and a little scary. When I unpacked and switched to English I realized that he was saying something like - "turn off voice control". The price is almost like for a new, but the impression is terrible from the service. This is the worst experience I've ever had from buying online.

Love my iPad but not right now. After owning it since September , the iPad has shut off suddenly and will not come back on. I am very careful with it and did not drop it or get water or any liquid in it. I just turned the screen off (pressed lock button) and it hasn’t come back on. I’ve tried plugging it up and letting it charge I’ve tried hard resetting but nothing is working. Hope I didn’t spend $1200 for only 2 and a half months of use.

Despite being the largest model, it is light and portable, excellent for light and heavy work, runs everything and very fast, great buy.

Very disappointed with iPad. Would not recommend purchase. Not yet paid for and not working used three months. Difficult to use. Save money purchase other thenApple. Hp, dell are far better products in my opinion.

So i was more than willing to wait but for some reason best buy decided that they could make the final decision in me waiting .well needless to say they didnt come thru for me sucks to go through this.

This is so overpriced with no compelling features. It's pretty flimsy too and has a slight bend in the frame.

iPad Pro is great has a big screen and the battery is good

my first ipad and last one,biggest tech product disappointment in my life.i am familar with pcs,androids,setups,did evrything like the ipad walked through-it never asked me to make a passcode,after hours of mnaking numerous id names passwords,verying emails,paypal etc...unlock swipe very hard to use,i then read its an issue u have to reupdate,then it locks me out wanting a passcode that it never asked me to ake-it did facial recogn instead,now i read i have to do all this connect to computer,get itunes,rest blah blah,whic i cant do because unlock swipe now does work-its going back for refund and no more ipad ever again...evidently my issues are common as i see on the net,there should have been precise warning of this passcode,for all these glitches the first nite,,,bye bye

It is not working right. I proofread hundreds of pages every day on PDFs, then I make corrections and send them back to my clients. It is all court transcripts. Half the time I make the corrections and hit the box in the top right-hand corner to send it off and choose the mail icon and put in a name, and once in a while it works but more often not and then it deletes the info on the PDF so I have to do it all over again. I waste about six hours a day so gave up now and. read on iPad and send the changes on my computer by typing in each change. Bought iPad to save time and it is costing me more tme. Terrible.e

I loved the size and capability but everytime I tried to read on the book app. It would just close EVERY SINGLE TIME. I returned it

Too big. Took it back & got smaller one. This is like carrying a laptop. Heavier than my MacAir.

I bought my first iPad when you guys had the sale and I got back from a vacation with my family went to use my iPad and it no longer turned on I had to purchase another iPad for retail because they didn’t want to value my first purchase price I was very upset and I want to get some type of reimbursement or compensated very unfortunate for the inconvenience

Worst ipad ever... 1) its so heavy 2) bad screen compared to its price tag. 3) expensive

I told the store clerk that I wanted to test this product to see if it was too big. I assumed I had 30 days for returns. Just found out I did not when I called to start return process. I have spent 10k or more in the last 2 yrs. I’m highly dissatisfied. I just dropped 1k for something to sit in my desk. The woman didn’t even attempt to help me or offer any solutions.

Having problems with it, downloaded a free Solitaire game from the app store and now I can't get into the game. the screen is on the personal ad screen and I cannot get rid of it. If it is this difficult to deal with I will be bringing it back . Also cannot get help from the geek squad which I pay for! Live 60 miles from a Best Buy don' know if I can get help from my At & T store

The young salesman one of the worst people I have ever met in my life. He was rude. Sarcastic and at the end of my purchase he didn't respond when I said thank you. So, I told him: I told you thank you. He just waved his head with one hand as if you didn't bother me...extremely rude and unprofessional.

This item displayed on the delivery tracker that it was delivered Wednesday, June 16 and I’ve called daily and have received no update regarding the missing item or my refund!! This is unexceptional and an item at this cost should have automatically required a signature.

This is second ipad pro 12.9 I exchange. The first one is has battery problem. The second one is problem black screen. It is weird. Besides the battery problem charger. It took 2 hours charge but only 31%. It too bad if compare to my old air ipad.

Worked great for a couple weeks and now it won’t even turn on. Of course no one locally can get to it to look at it in a timely manner and BestBuy has the dumbest 15 day return policy…..It’s sad when you make Walmart look better.

Do not recommend this to anyone... been 2 weeks trying to set up from an older iPad and STILL haven't got it to work. Apple sux! The only thing they have that actually works correctly is the ipod!