Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $495.99
Clearance
The comparable value price is $1,099.99

Customer reviews

Rating 4.9 out of 5 stars with 2967 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the 12.9-Inch iPad Pro's large screen size and ease of use, highlighting its excellent battery life and strong performance. Positive feedback also mentions the high-quality camera. However, some customers find the device's weight and price to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-12 of 12 reviews
  • Rated 2 out of 5 stars

    1/2 BLACK SCREEN

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only have this iPad 3 months! Probably used it less than 20 times for reading and I am so upset about this brand new device! Half the screen goes black for absolutely no reason!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 2 out of 5 stars

    Missing important part!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came missing a charger cable. It was supposed to be “Open box” but excellent condition. Um. No. I had to purchase a cable to charge it online.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Best Buy shipped the wrong condition item to me.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an Open-Box Excellent condition iPad Pro. It did not come with the original box nor the OEM Apple charging cable. A generic USB-C cable was inside the shipping box. The charger was scratched up. When I went to return the item, Best Buy return department lady told me the iPad Pro that was shipped to me is a refurbished one. Buyers beware.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No longer works!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved my ipad until it stopped working! I only use it for our band gigs and after 1 year 1 month, it has stopped turning on.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My review for what I received

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m rating this fair because the iPad that I ordered was supposed to come with Wi-Fi and it didn’t so that made me made even tho it was 2 years ago

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Beautiful, but really heavy!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer weighs a ton! iPads are meant to be portable, but this one is not unless you are a weight lifter. I also had the magic keyboard with mine which also heavy. I returned the whole setup. I'm going to get a regular iPad like my old one, but with more memory.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unfortunate

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return/exchange this iPad because of a battery charging problem (after 24 hours, only charged to 30%). I also discovered that it really didn’t serve my hope of replacing my laptop with an iPad; found that some of my software/apps worked better on a laptop. That being said, I would have liked this iPad to have met my needs, but also question the battery charging issue or did I just get a lemon?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    iPad 12.9

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with purchase. Item is too heavy and battery life is short. Wish I didn’t purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    difficult to maneuver

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can't find my menu of my apps. i want to add more. it's difficult to maneuver without ending up on either recent games or apple products. also this tablet doesn't have the ability to access mi13 to view on my television. i REALLY miss that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No syncing allowed!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple support can’t figure out how to get my music/movies to sync from Mac to iPad. The pad won’t even show a battery symbol when connected to a USB port on several Macs. Don’t buy!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ipad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iPad best thing I ever bought good for schoolwork

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 2 out of 5 stars

    Open box not labelled correctly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of upset after picking this up. It was an open box listed as "excellent-certified" but upon getting home I noticed a raised bump where the pen attaches. It scratched my apple pencil and now I have a scratched ipad and pencil. First time I'm not happy with the "excellent-certified" from bestbuy.

    No, I would not recommend this to a friend