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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 17909 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 17,909 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these open box nearly two years for a heavy discount and they might as well have been brand new. No signs of wear physically or in the sound, and the sound itself is fantastic. No other Bluetooth headphone compares. The build quality is also fantastic, I’ve tossed them loosely in bags filled with other things and it’s never been a problem, although id still advise against doing so. Build quality is completely unparalleled as well, the all metal build feels solid and is still very comfortable for me despite the weight. Only two complaints is the way they turn off automatically when taken off and the less smooth experience when not using Apple products. The auto turn off can be annoying if you take them off to leave the room momentarily while on a PC and then putting them back on, and often having to manually connect them. This would be a much bigger problem for me if I didn’t already use MacBooks and and iPhone regularly, if I was an android user I might consider steering clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are genuinely, 10/10 probably top 3 favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max have a genuinely phenomenal listening experience that has seamless sound quality and has even better noise cancelation compared to the airpods pro that I have. The sound quality is both incredibly rich and detailed, providing balanced bass thats not too over or underwhelming. Combined with the surprisingly comfortable mesh canopy which distributes the weight perfectly for long-term use, i can wear them for hours, i wore them for like 8 hours before and still no issues, and the seamless integration with my other Apple devices is also great, its very quick and efficient! These headphones are an exceptional investment and in my opinion, best choice for high-fidelity audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Sound and Premium Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Max are simply outstanding. The sound quality is rich, detailed, and perfectly balanced you can hear every instrument and vocal with incredible clarity. The noise cancellation is next-level, completely immersing you in your music or podcasts even in noisy environments. The build quality feels luxurious, with premium materials and a comfortable fit that you can wear for hours. Pairing with Apple devices is effortless, and the spatial audio feature adds a cinematic dimension to everything you listen to. They’re definitely on the higher end of the price range, but the experience feels worth every penny. If you love music and value quality, the AirPods Max deliver a truly exceptional experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max deliver a truly premium audio experience, setting a new standard for over-ear headphones. The sound quality is exceptional, offering a rich and detailed audio profile across a wide range of genres. The active noise cancellation is effective, immersing you in your music or calls while effectively blocking out external disturbances. Design-wise, the AirPods Max exude elegance and sophistication. The build quality is outstanding, featuring a stainless-steel frame and a breathable mesh canopy for added comfort. The ear cushions provide a snug fit, making these headphones suitable for extended wear. One of the standout features is the seamless integration with Apple devices. Pairing is effortless, and users benefit from features like automatic device switching and spatial audio. The latter adds a new dimension to the listening experience, creating a sense of audio space that adapts to head movements. Despite the impressive features, the high price tag may be a hurdle for some consumers. Additionally, the weight of the AirPods Max is on the heavier side compared to other options in the market. While the build quality contributes to this weight, it could be a factor to consider for users who prioritize lightweight headphones for extended use. In conclusion, the Apple AirPods Max offer a premium audio package with cutting-edge features and a luxurious design. If you're deeply ingrained in the Apple ecosystem and prioritize top-notch audio quality, these headphones are a compelling choice, though the investment may give some users pause.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Love my headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them I wear them to workout I got silicone covers for the ear part so they don’t get sweaty and they stay on while I working out. I love the noise cancellation when it is on and you put the volume up it’s pretty loud. Love the look. They are a little heavy but I am use to it now. Pricey but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Nice audio

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones worth buy very solid audio and also great looking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Say Yes To These!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I am 69 years old. I narrowed down my headphone purchase to the AirPods Max or the Sony WH-1000XM5. I headed to the store to compare them. I immediately liked how the AirPods felt on my head; cushiony, secure, with wide, comfortable headband that felt undetectable. The Sony XM5 felt too plasticy. The ear pads were too close on my ears. The headband was narrow and bothered my head. I decided on the AirPods which had to be ordered as no blue in stock. I paired them with my iPhone and LG OLED TV. I always have them on because I can understand better with them (think hearing aid). Always use them when I vacuum. Great noise cancellation, almost perfect. Love the music. The case is fine. I charge them when they get low. Be careful when flattening the ear pads as they bang together when putting in and out of case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Apple AirPods Max and I have been absolutely blown away by their performance. These headphones are truly a game changer and have exceeded my expectations in every way. First of all, the design of the AirPods Max is sleek and modern, just like all Apple products. The ear cushions are incredibly comfortable and provide a great seal, making them perfect for long listening sessions. The headband is also very well-padded and distributes the weight of the headphones evenly, making them comfortable to wear for extended periods of time. The sound quality of the AirPods Max is truly exceptional. The dynamic range is impressive and the bass is deep and punchy without overpowering the mids and highs. The soundstage is also wide and immersive, making it feel like you are right in the middle of the music. I have listened to a variety of genres and the AirPods Max perform exceptionally well with each one. One of the standout features of the AirPods Max is the Active Noise Cancellation (ANC). It does an incredible job of blocking out external noise and allows you to fully immerse yourself in your music. The Transparency mode is also a great addition, allowing you to hear your surroundings without having to take off the headphones. Another great feature is the spatial audio, which gives the sensation of a surround sound experience. This is perfect for watching movies or TV shows on your Apple devices. The headphones use gyroscopes and accelerometers to track your head movements and adjust the audio accordingly, making it feel like the sound is coming from all around you. The battery life of the AirPods Max is also impressive, with up to 20 hours of listening time on a single charge. The included Smart Case also puts the headphones in an ultra-low power state when not in use, preserving battery life even further. Overall, I am extremely satisfied with my purchase of the Apple AirPods Max. They are a premium product with a price tag to match, but the performance and features make them worth every penny. I highly recommend these headphones to anyone in the market for a high-quality, wireless listening experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPods Max product review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are nothing short of a revelation in the world of audio. As an avid music lover, I've tried my fair share of headphones, and these have set an entirely new standard. First and foremost, the sound quality is simply exceptional. The clarity, depth, and richness of the audio is unparalleled. Every note and nuance comes through with precision, whether I'm listening to classical symphonies or bass-heavy beats. It's an immersive experience that makes me rediscover my favorite tracks all over again. The Active Noise Cancellation is on another level. It effortlessly drowns out the hustle and bustle of the outside world, allowing me to get lost in my music. It's a game-changer for long flights and busy commutes. Comfort is key, and the AirPods Max excels in this department. The memory foam ear cups provide a plush, custom fit that's comfortable even during extended listening sessions. Plus, the stainless steel frame is both durable and stylish. The transparency mode is a stroke of genius. With a quick switch, I can seamlessly transition from total immersion to being aware of my surroundings. It's incredibly handy for staying connected in busy environments. The battery life is impressive, giving me hours of uninterrupted playback. The Smart Case not only keeps the AirPods Max safe but also puts them in an ultra-low-power state to conserve battery when not in use. The integration with the Apple ecosystem is seamless. Setting up and switching between devices is a breeze, and the spatial audio feature adds a new dimension to movies and TV shows. While the price point may be on the higher side, the AirPods Max are a testament to Apple's commitment to delivering a premium audio experience. They've raised the bar for what headphones can achieve, and I can confidently say they're worth every penny. In summary, the Apple AirPods Max are a must-have for anyone who values top-tier audio quality, comfort, and cutting-edge technology. They've become an indispensable part of my daily life, and I can't imagine going back to anything else. These headphones are a true masterpiece!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Airpod Maxs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally brand new when I bought it, sound quality is amazing and feels like you have pillows on your ears, after having them for a year, they are still amazing and I would recommend to buy these ones here instead of buying new ones to save a little bit of money!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Airpod Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so good and very noise cancelling! They have just the right amount of volume and I love the color! They charge really fast and takes forever for them to die! Proud to say this is the best purchase i have ever made!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For the average Joe!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are people calling you a apple fan boy? Are you scared they aren’t good enough? Is the 500 buck price tag very spooky? If you answered yes to one of the questions above this review is for you! Hi, I’m an average 9 to 5 consumer who likes apple as much as the next guy. I had a tax return to spend and a noggin full of ideas. I was on thin ice with the AirPods Max and it seemed like everyone else was too. To get to the point these headphones are amazing if you get a chance to test them in store please do and you will understand what makes them so great. The noise canceling alone was enough to make me buy them. If you are concerned about the weight it’s really now bad at all. Unless your neck is made of like sand or something. Back to the point if you find these below $500 buy them up as quick as you can.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great almost Exceptional, but that price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation! The AirPods Max delivers exceptional noise cancellation, creating an immersive listening experience. However, the audio quality is good, but not exceptional. I find myself wishing I could turn up the volume even more. Comparing it to the Beats by Dre, the AirPods Max is definitely superior, but the price is hard to justify. The bass is solid, and the highs are crisp, but I really wish it had a bit more volume. Additionally, the over-ear design is comfortable even for my XXL head, but it tends to make me feel hot after extended use. One of the standout features is the seamless integration with Apple products. I only had to add the AirPods Max to my Mac once, and it automatically became available on my other devices when they were in proximity. A notable experience was when I was using the headphones on my Mac and received a phone call on my iPhone. Surprisingly, my iPhone allowed me to answer the call directly on the AirPods Max, enhancing convenience. However, there is one disappointment: the Max did not provide the same level of integration with non-Apple devices. It would have been great to have that seamless connectivity across different platforms. Another aspect worth mentioning is the battery life. The AirPods Max boasts impressive battery performance, providing several hours of continuous usage on a single charge. The quick charging feature is also convenient when you're in a hurry and need to power up the headphones quickly. Comfort-wise, the AirPods Max excels with its well-designed over-ear cushions. They fit comfortably around my ears without causing any discomfort, even during long listening sessions. The adjustable headband ensures a secure fit and accommodates different head sizes. However, as mentioned earlier, the downside is that it can get a bit warm, especially during extended use. In terms of design, the AirPods Max showcases Apple's signature sleek and modern aesthetics. The premium materials used in its construction give it a luxurious feel, and the attention to detail is evident. The intuitive controls, including the Digital Crown, provide easy access to volume adjustments and playback controls. To sum it up, the AirPods Max delivers exceptional noise cancellation, good audio quality, and seamless integration with Apple devices. However, the high price point may deter some potential buyers, considering there are comparable options available at a more affordable price. If you're deeply invested in the Apple ecosystem and prioritize a seamless user experience, the AirPods Max might still be worth considering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Blown away!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Bose QC3, 700, Sennheiser PXC550, Sony XM3 and I am glad I gave AirpodsMax a shot. It (to my ears) are the best of the lot when it comes to wireless headphones. Back in the days, when anybody tried on BOSE QC3, they used to go "wow". After that, things have been "similar" for the most part. Sony XM3s was the next "wows". But this - takes it to a different level. The whole experience - build quality, ease of use, comfort, noise cancellation, transparency mode - is simply awesome. yes 550$ is steep. I had BBuy credits accumulated and I just used it all for this and I have no regrets. I will plan to purchase different color ear cushions once they are available for purchase. The magnetic hold for the ear Cushions are really cool as those are what get spoilt first over time. Extremely easy to remove and put back. The ear cups (not just cushions), also detach with a SIM card ejection tool if someone really wants to do that. I have had these on for many hours and no issues. It seamlessly connects to my apple devices and switches from one to another seamlessly. The Audio quality is astounding. Every single detail is crystal clear and the sound feels "wider" when compared to other headphones. No doubt these are expensive, but I'd rather purchase one exceptional then two mediocres . BestBuy also delivered this way before time. Thank you BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are high-end, over-ear headphones lauded by critics and users for their exceptional sound quality, top-tier active noise cancellation (ANC), and seamless integration within the Apple ecosystem. They are, however, a premium product with a high price point and some design quirks like their weight and unusual case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The most aesthetically looking headphones ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were and are my favorite purchase of last year and I am really happy that I own these pairs of headphones. First of all, there are aesthetically pleasing and thank God I bought the dark collar so it matches with my wardrobe. Also, you can’t really see if it gets dirty. I wear these headphones every day at home if I want to zoom out or at public transportation helps me be in my peace and especially I love the worthies during my workouts and winter time because this is a must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I found what I have been waiting for.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the Air Max headphones, especially for travel and use on planes! These headphones are an absolute game-changer for anyone who values peace and quiet amidst the hustle and bustle of travel. First and foremost, the noise cancellation on these headphones is phenomenal. They effectively drown out ambient noise, whether it's the roar of airplane engines, chatter in crowded terminals, or the hum of public transport. This feature alone has transformed my travel experience, allowing me to enjoy my music or podcasts without distraction. The sound quality is equally impressive. The Air Max headphones deliver rich, clear audio with deep bass and crisp highs, making every song or movie soundtrack sound incredible. Whether I'm watching a movie mid-flight or listening to my favorite playlist, the immersive sound quality never fails to impress. Comfort is another standout feature. The ear cushions are plush and provide a snug fit that blocks out even more external noise passively. I've worn them for long-haul flights without any discomfort, thanks to their lightweight design and ergonomic fit. Battery life is excellent too. The headphones easily last through long flights or extended layovers, and the quick charge feature is a lifesaver when I'm short on time between flights. Overall, the Air Max headphones have become my go-to for travel. They combine superior noise cancellation, impressive sound quality, and exceptional comfort in a package that's perfect for frequent flyers or anyone looking to escape into their own world during travel. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wireless over ear headphones available

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE these headphones, they’re by far the best overear headphones you can buy-especially if you own/use them with an Apple device. They’re absolutely top quality headphones that any audiophile would love and appreciate, and they’re also absolutely gorgeous and beautifully designed, as all Apple products are. I love the range of colors available as well. One of the biggest, most stand out features of these aside from the excellent sound quality is their exceptional noise cancellation. These have THE best noise cancellation of any headphone on the market, regardless of price. No matter how loud and busy the world around you is, once you turn on noise canceling, it completely shuts the world out and lets you enjoy perfect silence or allows you to listen to your music or watch videos/movies without any background noise affecting and disturbing you. I also like the controls on the headphones themselves, as it’s very simple and intuitive. There’s a dedicated button just for the noise canceling and transparency modes as well as a small dial similar to what’s on Apple Watches that controls volume as well as play/pause, skip/next track and previous track, and also allows you to summon Siri as well as answer or decline and end calls (you also can do all call and text functions by voice, as well as Siri reading out incoming texts to you) these headphones also work with Apples spatial audio and head tracking, which can be turned on/off any time, but it unfortunately is a feature only available when used with an Apple device, and one other cool feature only available with Apple devices is the Find My feature, which allows you to be able to always see where your headphones are on a map in the event you lose them, so it helps make sure you’re never going to lose these and always be able to find them, which is an awesome feature. The final Apple exclusive feature is the way that it connects to your device; you just place your device near the headphones and it automatically pops up on there and connects, making it extremely simple, easy, and fast. It also never ever loses its connection ever, regardless of how long you use them. But it’s just as simple and easy to connect to non Apple devices as any other Bluetooth headphone; you just turn on Bluetooth and hold down a button on the headphones to put it in pairing mode and then connect it to your device and its paired. The battery life on these are excellent as well, lasting for up to ~25 hours on a full charge when using full noise cancellation and near full volume. They’re also very comfortable to wear, with nice soft earcups made from comfy memory foam material and an extra soft headband with thin mesh material inside it to allow full airflow and prevents any sort of sweating like a leather headband would. Best Buy also offers 3 month trials of Apple Music/TV/News whenever you buy these, which is an awesome added bonus. They also have the cheapest price on these and often times will have them on sale for even cheaper-so if you see them and they’re on sale I highly suggest buying them before that sale ends! But in the unlikely event you find these for cheaper at another store or website, Best Buy will price match them-even if you’ve already bought them and then later notice they’re cheaper somewhere else, which is what I did when I bought these. I noticed a week later they were $40 cheaper on Amazon and I provided the proof to a team member on an online chat and they immediately adjusted my price for these to match that sale price. It was really cool how they did that for me and made my overall experience with buying these even better than it already was.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPod max pink

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how they sound, very comfortable. Love how theyre noise control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible Sound Quality and Premium Build I recently upgraded to the AirPods Max, and they have exceeded all my expectations. The sound quality is simply phenomenal. The bass is deep and rich, while the mids and highs are incredibly clear and balanced. Listening to music, podcasts, and even watching movies feels immersive, with a level of detail I've never experienced from any other headphones. The Active Noise Cancellation (ANC) is exceptional. Whether I'm commuting or just sitting in a noisy environment, it effectively blocks out distractions, creating a peaceful listening experience. The Transparency mode is equally impressive, allowing me to stay aware of my surroundings when I need to, without sacrificing sound quality. Comfort is another standout feature. The memory foam ear cups and breathable knit mesh canopy make wearing them for extended periods a breeze. I’ve worn them for hours without any discomfort or pressure, which is rare for over-ear headphones. The build quality is premium, and they feel solid and well-crafted in the hand. The connection with my devices is seamless, especially with Apple products. Switching between my iPhone, iPad, and MacBook is instant, and the integration with Siri is a nice touch for hands-free control. My only minor gripe is the weight—they're a bit heavier than some other headphones, but this is a small trade-off for the superior sound and comfort they offer. Overall, I couldn’t be happier with the AirPods Max. They’re a perfect blend of style, performance, and technology, making them well worth the investment for anyone looking for high-quality wireless headphones.

    I would recommend this to a friend
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