Customer Ratings & Reviews

I don’t normally write reviews, but my recent experience at the Best Buy on Atlantic Avenue in Brooklyn was so smooth, supportive, and genuinely impressive that I had to share it. I came in looking to purchase the new Apple AirPods Max with USB-C, and from the moment I walked in, the staff made me feel like a priority. I was immediately greeted by a team member who didn’t just point me in the right direction—they walked with me, explained the differences between the Lightning and USB-C versions, and answered every question I had about compatibility with my other Apple devices (MacBook Pro and iPhone 15 Pro Max). What stood out the most was how knowledgeable, patient, and enthusiastic the associate was. They offered real insights on sound quality, noise cancellation, and how spatial audio performs in different environments. I felt like I was talking to an audio expert, not just a retail associate. When I asked about setup and return options, they clearly explained the AppleCare+ benefits, return policy, and even took the time to unbox the product with me to check for defects—a level of customer care you don’t always get in big box stores. They also made sure I had a USB-C charger at home and recommended a great deal on a dual-port wall adapter without being pushy. To top it off, checkout was quick, and the rep even helped me enroll in My Best Buy membership to get rewards and early access deals. I walked out feeling confident in my purchase, and honestly, just really appreciated as a customer. In an age of rushed transactions and limited support, this team took the time to make it personal. If you're in Brooklyn and shopping for tech—especially Apple products—the Best Buy on Atlantic Ave is hands down the place to go.

These AirPods Max have such great sound and are very comfortable to wear. There are some cool sounding videos on YouTube to test the sound. And love the case with magnetic closure.

Bought this as a Christmas gift for my girlfriend. She loves the sound quality, connectivity, the noise cancellation, and especially the color. Fast shipping. Would buy again.

My AirPod's Max in my opinion are very high quality headphones. I love the fact that when you have them on it’s like none existent and the sound quality is so defined. What i don’t like is that the are not durable enough. They scratch easy on the aluminum and the mesh head band gets easily stained due to the materials that were used especially if you purchase a light color. But overall all I would definitely recommend them to others.

Obsessed! I wear them every single day! The noise canceling feature is so noise canceling sometimes I feel off balance, but then I can just press the button for transparency and sound lightly bleeds back in. It announces my texts and notifs if I want, but I can also turn that feature off if and when I want it to. I love them so much

Great headphones!!! i've had them for the last year and they have been great! great battery life and looks smooth as well!!

Well I really the way they fit on your ear do not bother you the quality sound is amazing compare to the beat . I was beat user before but you can not get wrong with AirPod pro max . Also I love best but always got you back with Savings on open box items . Thanks

I like the look and sound of these headphones. I love how they seamlessly connect and transfer between all my devices such as my phone and iPad without me having to switch it manually in settings or Bluetooth each time. Only thing I don’t like about them is the price and them not staying on my head during certain workouts. It’s very annoying to try doing some floor exercises and the headphones being to heavy that they slip right off my head. If this didn’t happen and they were significantly cheaper thay would be the perfect headphones. They are comfortable on my head and don’t hurt my ears. I can wear them for long periods of time with no issues.

These are pretty fantastic and im very happy Apple added lossless playback support over the usb-c cable. That had been the one source of hesitation for me making this purchase. They look and more importantly sound great. Battery lasts forever and I have no anxiety about running out on any long trip. Noise cancellation has been very effective for studying—I am the most easily distracted person by most sounds. Definitely worth it.

The airpods are not that heavy like some reviews. The sound system really comfortable. But also i dont spend 10 hours a day wearing them.

I like the way it sits and does not squeeze your head. Good sound quality and fast charging. Recommend!

Best Buy always gives you a chance to get amazing deals! On amazing products. Thank you guys! Product it’s really good, sound is impeccable, but…. I would not recommend it for the gym since they tend to produce condensation. You can see it if you remove the ear pads. It is something that comes with it and Apple is aware of this. That’s why I would you recommend to get them on discount since I feel they’re a little bit overpriced.

The product is exactly as described and have amazing sound quality love all the features and the battery life on it. The only thing I dislike about it is someone stole my son headphones. It was able to connect to them, so the last known location is pinging at his school. And he wasn’t able to track them once someone else contacted to them. I feel there should be better parts of retrieving your item if someone steals them because they’re almost $600.

Got a great deal and really good sound quality. The noise cancellation is especially good with great transparency as well. I might sound like a fanboy, but they're actually great

The metal ear cups of the AirPods Max give them a premium look compared to other brands on the market. The sound quality is good(okay), literally better than the AirPods Pro due to their larger size. However, the cushions could use a different material, as they don’t dissipate heat well, and I often have to wear a beanie before putting them on. Overall, I think they’re worth the money, especially since I purchased them during a Cyber Monday sale and also received a $25 AMEX credit.

The AirPods Max sound incredible — super clear, rich bass, and amazing noise cancellation. They make music sound full and detailed, and the build feels really premium. The only downside is they’re a bit heavy, and not exactly something I’d want to wear out and about for too long. Definitely more of a “sit back and enjoy the music” kind of headphone. Overall, the Max are for when I want to really listen,

I bought them 'open box' and didn't expect them to look so flawless and they look brand new. They exceeded my expectations in every way, and for the price I paid, I feel it was an unbeatable deal. Highly recommended!

These AirPod Plus headphones are an absolute game-changer—hands down the best audio experience I’ve ever had. From the moment I popped them in, I was floored by the sound quality. Crystal-clear highs, rich mids, and a deep, punchy bass that doesn’t overpower—it’s like hearing my favorite songs for the first time all over again. Whether I’m blasting a playlist on a run or unwinding with a podcast, the audio is flawless every time. Comfort? Unreal. They’re so lightweight and ergonomic that I forget I’m wearing them, even after hours of use. The fit is perfect—secure enough to stay put during a workout, but never uncomfortable or pinchy. And the wireless design? Pure freedom. No more cords getting in the way or tangling up in my bag. Pairing them with my devices was a breeze, and the battery life just keeps going—perfect for my on-the-go lifestyle. Durability is top-notch too. I’ve dropped them, tossed them in my backpack, and even left them out in a drizzle once (oops), and they still look and sound brand new. Add in the sleek design and intuitive controls, and these are worth every penny—and then some. I’ve tried plenty of headphones before, but my AirPod Plus pair has set a bar nothing else can touch. Five stars doesn’t even feel like enough!

They were a gift to my 14 year old son and he absolutely loves them. He loves the noise cancellation feature and how comfortable they fit.

Works like a charm. I use it to workout and it doesn’t sleep and the sound is clear.