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Customer Ratings & Reviews

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Your price for this item is $449.99
The comparable value price is $549.99

Customer reviews

Rating 4.8 out of 5 stars with 799 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers are impressed with the AirPods Max (USB-C)'s sound quality, comfort, and battery life. Many also appreciate the design, color options, connectivity, and fit, as well as the transparency mode and inclusion of USB-C. Some customers find the weight of the headphones to be a drawback, while others mention the price and volume levels as potential downsides. A few customers find the portability of the headphones to be an issue.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 799 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ Excellent purchase! I'm delighted with these headphones. The sound is clear, powerful and well balanced, with very good bass without distortion. They are super comfortable, even after wearing them for several hours, and fit perfectly. The battery lasts a long time, they connect quickly and the audio quality for calls is also excellent. In addition, the design is modern and elegant. Without a doubt, they exceeded my expectations. I recommend them 100% for music, calls and daily use. They are totally worth it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wanted to love these, but…

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love these. The sound quality is truly amazing, the best I’ve ever experienced from any kind of in-ear or over-ear. I read a lot of reviews before deciding to try them and kind of ignored that many people mentioned the weight. The weight is definitely a factor for me. The catalyst for even considering AirPods this expensive is because my ears push my AirPod pros out. I had found some things that were working OK to help keep them in my ears, but those were kind of a pain given that I still wasn’t getting the sound experience I should be getting from AirPod Pro. I kept these AirPods Max for a couple of weeks and made a point of very carefully using them as much as possible to try and evaluate if they are right for me. The big thought I was having when I decided to make the purchase is we travel overseas at least once a year and I really wanted to have long battery life, really good sound, and total noise cancellation while on international flights. What I discovered is the weight of them makes my neck a little tired after a while and if I take them off, it is really not comfortable to wear them around my neck. Things I didn’t realize were important until after I had them: I often use one AirPod. It allows me to remain focused on what’s going on in the room but still enjoy a little music or have Siri talk to me in my ear rather than announce to the whole room what’s going on with my phone. I set a lot of reminders and alarms to keep me on task and on track and on time. So as I actually tried to find how and when I would use these, what I discovered is I wouldn’t use them very often, and the times when it’s really appropriate for me to use them, they aren’t very comfortable. Two big design flaws: the ear cups bang together if you’re not wearing them and they are not in the little case. That will eventually dent and scratch the corners. I found some silicone covers for about $20 on Amazon that worked great to protect them, but it irritated me that after spending that much money, I needed to buy something else just to keep them in good condition. Also, there is no way to turn them off without putting them in the magnetic case. So if you just take them off your ears and put them around your neck the battery continues to run down. Apple has a lot of work to do here. In my humble opinion, there’s a very small audience of people who would actually love these. To me, definitely not worth the money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny — next-level sound and comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned several pairs of headphones over the years, but the AirPods Max easily top them all. The sound quality is incredibly rich — clear highs, deep bass, and balanced mids that make everything from classical to hip-hop sound amazing. The noise cancellation is on another level; once you put them on, the world fades away. The new USB-C charging is super convenient, and the battery easily lasts me through long study sessions and gym workouts without needing a recharge. The Starlight color looks even better in person — sleek, subtle, and premium. Connectivity is flawless as always with Apple — quick pairing and zero dropouts between my iPhone and MacBook. They’re definitely pricey, but if you value premium build and immersive audio, they’re worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods max! Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones! Apple did top notch job. Thankyou Best buy for awesome price. Its great that you can replace ear cushions but be sure to buy accessory for sweat resistance if you workout in the gym. Connectivity is also awesome among other apple products ecosystem. However longer period of time wearing headphones can hurt a bit ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality and Performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience with this product. Everything works exactly as expected, the quality is excellent, and it delivers great performance overall. Setup was easy, and it feels well-built and reliable. I would definitely recommend it to anyone looking for a solid and high-quality option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the headphones they fit very well. The sound qualities is amazing. The staff that helped me was very nice. They gave me a good timeframe for a return and AppleCare. Best Buy offered me the best price and deals.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPod Max reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great for when I want more immersive listening than earbuds or AirPods. For listening to things with no outside noise coming in over long periods of time. The best feature is by far the battery. I charged it and it last all day sometimes even longer. Paired with the excellent noise cancellation it’s great for students who need focus. One downside might be comfortably for some, but I find that they are extremely comfortable and I don’t have headaches really. I recommend this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift to myself!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to buy myself the AirPod Max after two years of eyeing them. It’s been a great purchase! From running 5+ miles on the treadmill at the gym to taking Zoom Meetings these have been a great addition to my everyday life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods Max have such great sound and are very comfortable to wear. There are some cool sounding videos on YouTube to test the sound. And love the case with magnetic closure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the AirPods Max for a while now and couldn’t be happier. The sound quality is amazing, the noise cancellation works flawlessly, and they feel incredibly comfortable even during long listening sessions. The seamless connection with my iPhone and Mac makes daily use effortless. Totally worth the investment for anyone who values great audio and premium design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best AirPods ever I use them every single day for the gym. I use them for my daily life. The battery life on them is so amazing like I barely even charged them my charger probably like once a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect match apple appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very comfortable to wear even for long periods. The battery life is excellent and pairing was super easy. Totally worth the price. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound and comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of my newest additions to my Apple products. They are awesome for sound or silence. The fit on my head is near perfect. They offer other colors but this color matches my MacBook Air M4 and iPhone 16 Pro Max. The connectivity works seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stunning visually, average sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning in person. The audio is average at best, which I expected from a ton of other reviews. I bought the Apple Airpod Maxs in Starlight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Worth It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these so much! I’ve always wanted a pair, but i never wanted to splurge on a pair of headphones like this, but every cheaper pair of headphones i’d buy honestly broke within a year or two, but these feel so sturdy and the noise cancellation is insane, they’re not waterproof but i bought them for school so i don’t really care. Anyways 10/10, splurge!! They’re also super cute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer and buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I really the way they fit on your ear do not bother you the quality sound is amazing compare to the beat . I was beat user before but you can not get wrong with AirPod pro max . Also I love best but always got you back with Savings on open box items . Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Apple AirPods Max headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I belatedly realized that my more recent Apple purchases did not come with earphone jacks or ear buds. I finally went for it and got these headphones. I absolutely love them! They are so comfortable and they paired so easily with my elderly iPhone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Headphones. Must have.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I told myself i’d never be able to justify buying these for the price, but they went on sale and I caved. Needless to say, best headphones I have ever used. The noise cancellation is so good I can’t hear a single thing when I turn it on, and it’s almost dangerous. New update for Lossless audio as well made it a large factor to my purchase. I have Beats Studio Pros and honestly, they do not compare. I usually get headaches from them being on my head for long periods of time, but not with these. The mesh really helps with the pressure on your head. Worth my money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to say this was in an excellent condition for something thats an open box and everything worked as it suppose too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the gym

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like everything, I love the color and they are comfortable

    I would recommend this to a friend
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