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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 15376 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, fit, battery life, price, ease of use, connectivity, and transparency mode of the AirPods Pro. They find the noise cancellation to be particularly impressive, blocking out all outside noise. Customers also appreciate the comfortable and secure fit, as well as the long battery life. The AirPods Pro are considered to be easy to use and connect to devices, and the transparency mode is a useful feature. However, some customers find the AirPods Pro to be expensive, and there are a few complaints about the ear tips, bass, volume control, and charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 15,376 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Compare and contrast with beats buds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple always finds a way out to get the customers. Honestly i prefer beats buds over these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my daughter for Christmas. It was an upgrade from the regular ones she’s had for awhile. She loves the noise canceling and different ear piece cushions provided. She also uses them to workout and said they’re great. Great purchase and would highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear pods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing are use them everywhere. They were so convenient fit in my pocket. They’re easy to clean and I am so glad I got them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty remarkable. Sitting in the passenger seat and putting them in my ears, i thought the car had been turned off when the noise cancellation kicked in. Definitely don’t wear these and try to drive. Sound quality is even better than the previous generation

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was iffy about getting these since I already owned a pair of Powerbeats. I just said yolo and got these and I honestly don’t regret getting them since they’re the best earbuds I ever used and the noise cancellation is the greatest thing ever.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds even if you don’t like the gummy tip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 2nd generation and decided to upgrade even though I don’t like the gummy earbuds. These are awesome and I just had to put a different size gummy for each ear. The noise canceling is great in the gym and the bass and sound is so much better than the older version.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods are comfortable. The sound cancelling inst great. I wish there was an app to control it with.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phone calls & Music on the Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes phone calls and listening to music while moving around super simple! Sounds great too. Only con is that they don’t stay in perfect (occasionally come loose), though I’ve yet to come across comfortable earbuds that don’t come loose, so I can’t really complain there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review - average

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was not that good at that point in time. The second gen are better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not just good for music.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I misplaced a pair and bought these soon after. I use these for music, but I also use them for canceling out ambient noise, such as gardening tools and airplane noise. I have also adjusted them so that I can use them as back-up hearing aids. (Use Google to find directions.)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    High price but worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple product are always nice and high quality but if you’re look for some wireless earbuds with high end features such as (noise cancellation ) *wonderful for my study sessions. You will not be disappointed with these for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Convenient and Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who knew how wonderful these could be. They are comfortable and convenient and easy to use and NO wires to fight with! They paired immediately with my phone and i-pad, and I am clueless to tech stuff and I didn't have to do or know anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Not sure how I ever lived without them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bomb ear buds!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are an Apple person, you already know. These Airpods are the easiest pairing and best sounding earbuds you will ever use. Just don't leave them somewhere and have to buy another pair (and another and another...good grief, my head hurts from losing these things).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really surprised with quality. Finally moved on from Jaybirds and I’m happy with what I picked. Only knock would be at times the ear buds will fall out. You can feel it as it is happening and if you are quick enough you can push them back in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Apple AirPods Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for an out-of-state relative. The sales person was great in setting up the sale so I could purchase the AirPods Pro in my hometown in a way that allowed the relative to pick up the AirPods Pro in his hometown. When they stopped working within the first month, Best Buy set up a Geek Squad appointment, found them defective and exchanged them right away. Crisp sound. Would highly recommend AirPods Pro and Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the AirPods

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me having 4 pairs might not scream best product, but theres a reason I bought this product 4 times. It’s just a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray sound good product haven had any problems with them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be Better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good head phone unfortunately they stop working 2 weeks later. They had a static noise coming from them and it got really annoying. I took them back to Best Buy to get fixed. But days later it happened again so I stop using them and after moving I have no idea where they are at ☹️

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Apple Air Pods Pro Review - Bose is better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good sound but too light on the base. Bose is a better buy in my view. Russ

    I would recommend this to a friend
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