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Rated 1 out of 5 stars
Given a Used Cord Instead of a Proper Replacement
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought an iPad from Best Buy online, and they sent the wrong charging cord. When I contacted customer service, instead of just sending the correct one, they told me I had to either return the whole iPad or go to the store to replace the cord.
So I went to Best Buy Southaven, and what did they offer me? A used, dirty white cord pulled from deep under the counter—not even new and definitely not what I paid for.
Meanwhile, I’ve read other reviews where people had this same issue and were just sent a brand-new correct cord, no problem. So why am I being treated differently?
This experience was frustrating, unprofessional, and honestly unacceptable. I expected better from Best Buy.
