Customer Ratings & Reviews

I bought this on 4/10/25 for my four year old autistic son to use for an augmentative and alternative communication device. We were able to get my son’s speech therapist to show us how to move his profile on touchchat from the old iPad to this one on 5/12/25. It stopped charging a day later. I tried to take it to the Geek Squad today and they could not help me but told me to call customer service. Customer service told me since it’s been more than 15 days since my order, I’m out of luck. I’ve found other reviews with similar concerns. Clearly Best Buy has a tendency to sell bad products frequently and ensures that customers cannot return them. This blatant nefarious and fraudulent behavior is incredibly disturbing. I’ve contacted the DOJ’s consumer services to address the bad business practices.

I have had the absolute worst experience ever with you all with this purchase. You guys gave me a malfunctioning device and will refuse to do anything about it and give me my money back. I will never strip foot or purchase one single item from your store again. The amount of time that i have wasted dealing with this situation is absolutely absurd! I am appalled that no one seems to care or know how to handle this situation. Therefore I have contacted my bank and they will be reaching out to you all to get my money back.

Arrived broken, screen was coming off of the iPad

I love using procreate on this iPad. I would recommend for any creative out there!

It worked out well. I bought the first iPad than went to the store and exchanged it

I bought this ipad since the discount was so good, but they sent me an ipad pro 9.7 instead of this specific ipad.

Great condition, awesome customer service. I always shop at best buy!

I had to make 4 trips to get it, it was scratch and no instructions

This processor is really fast. Better than any ipad or iphone I've had. Can't beat the refurbished quality and backing too!

Surprised my husband with this pad for his Birthday, he was really excited.