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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,871 reviews
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Great and Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got refurbished and they are like new - appreciated the discount for these premium items. Sound quality is top notch, and while it takes a little while to figure out the quirks of how to use them properly, the AirPods Pro have made a huge difference from untangling a cord for conference calls and the like. It does feel a little like you are underwater because of the noise cancellation feature, but it means that you hear your audio perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality
    Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    Great product, misleading description

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came looking to be in great condition, and they are. Very clean, sound great, just like new. The description of the item is misleading as the description says it has all three sizes of ear pieces, but the “items included” section lists only small and large, which is what it came with. This is kind of misleading. It would be okay if BBY forgot and used the generic Apple description, but it’s the geeksquad refurbished description saying this, and then the items included says another thing. Overall it’s a fine product, but if you want all the earpieces buy new.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Refurbished AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new, and haven’t had a problem with them since I purchased them at a great price! Can’t beat these AirPods Pro’s and, trust me, I’ve tried. I’ve owned the original ones and these fit your ears much better and don’t extend quite so low. I absolutely LOVE the transparency and noise canceling modes. Will own a few pairs of these in the future for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great product for the price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Haven’t had any problems with them and I’ve had them for a month now. Looks and works just as if they were brand new. Only came with 2 size ear pieces. Small and large. Everything was in the box as if it came brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Wonderful product!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! Easy to setup and use. Love the clean look and fit! Not to mention the lifesaving noise cancellation quality!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Airpods

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and they are easy to use and fit in my ears perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good Noise Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air pod pro units are great. I use them for the music and the phone - but also - since they have noise cancellation - I find them great in the loud industrial plants for hearing protection. Great for many uses. They come with a few different sizes of ear silicone plugs to fit all ear sizes.Charge in no time and they last a long time before needing recharged.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product for a discounted price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works like a charm. Haven’t had any problems with the AirPods great investment for anybody who wants a discount. ANC and transparency mode are just great for my lifestyle highly recommend getting this deal. Only problem was the packaging was dirty and slight damaged but overall pretty great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Best item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best wireless ear phones, hassle-free fitting in ears with small earbuds. good Noise cancel option and working also. single ear phone also works well. Draw back is too much time keeping feels annoying in ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling worked wonders, easy to connect and battery last forever

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I'd buy them again.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, they seamlessly move from one product to another, noise cancelation is just right (you can still hear ambient noise, but I wouldn't wear them near a busy road), good battery life, and wireless charging is much handier than I thought it would be. The price may be the only issue, but for high end wireless, it is reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Had to return, appears they were still defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought these new and he has loved them and has never had a problem. I bought a refurbished pair and unfortunately they had a chronic buzzing sound in the ear bud. I compared my sons to these ones and realized it was an isolated incident. Unfortunately, I returned this set but do like the AirPod pros as a whole.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Sound quality

    Rated 5 out of 5 stars

    AirPod Pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, so easy to use. Fits great in my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earphones!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how they fit my ears and the noise cancelling feature!!! Comfortable earphones that I can use throughout the day and or at the gym. Lovee emm

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition

    Rated 5 out of 5 stars

    Great buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition to be refurbished!!! Has a good battery life for buds and case. The noise cancellation only works if both buds are in my ear... I’m guessing this is how it works but really not sure so if this is how it work then they work great but if not then it can be an opportunity of quality?!?! Overall I love them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Sound quality

    Rated 5 out of 5 stars

    Earpod

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound. Does not fall off my ear. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good transformation from older style

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work excellent in noise reduction and new vinyl ear pieces really snug in for the experience. Sound quality if enhanced. I had trouble keeping them in my ears though. I took getting used to squeezing the arm to answer instead of tapping. I liked the leg being shorter too. Mic was good and no pic up problems. I did not like the charge time per bud was good at all. It was not lasting 3.5 hours per bud. I was used to more on the old style. I liked the extra distance from the phone(range was enhanced). Using a charging pad for the case was excellent. I decided to go back to the old style but the newest version which has a pad charging case and much longer range. They stay in my ears better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Air pods to save a few

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time purchasing a refurbished let alone AirPod pros. Sound quality is great but I notice at times it has trouble connecting when I open and close the lid.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but not the best NC or battery life out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are solid quality NC earbuds but not the best NC quality out there. Also, there are other earbud brands with NC that provide longer battery life. I definitely wouldn't pay retail price for these. I have a pair of Sony headphones and the NC with the Sony's blows away the NC on the AirPods Pro. Also, it depends on the individual, but even the largest ear tip provided doesn't provide a perfect seal in my ears. In the end, they get the job done. I'm glad I bought these on a 'Deal of the Day' promotion (~$170). They are good for exercising so sweat or water won't damage them. If I could, I would give these a 4.1 - 4.3 star rating...

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Better then the originals

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these after I lost my original Airpods. They fit much better then my old ones. I just wish they didn't cost so much money. They sound a little better then the old ones.

    I would recommend this to a friend
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