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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 650 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers frequently mention the great sound quality, affordable price, and convenience of wireless charging as positive aspects of the Geek Squad Certified Refurbished AirPods. They also appreciate the comfort and condition of the refurbished AirPods, noting that they appear like new. However, some customers have concerns about the fit of the AirPods, with a few reporting issues with defective units or receiving dirty or used products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 650 reviews
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are life savers, not having to deal with cords is the best part!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Are very nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The EarPods are very comfortable, You can sue your exercise or calling more easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy more then expectation Product was awarded Not only worthy but also useful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product would recommend.... great product..........zzzzzz

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Filthy, ear wax-filled airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read many reviews on these refurbished airpods. A large majority were 4-5 star reviews. I did read a couple one star reviews that noted the condition in which the refurbished airpods arrived. They claimed the airpods were dirty, scratched up, and in some cases still full of the previous users ear wax. I've purchased refurbished products from Apple many times before and I have never been disappointed. So, assuming geek squad follows similar refurbishing procedures, I purchased these for my wife. Well, the airpods arrived, and I opened the packaging to have them charged up and ready to go as a surprise for my wife. ISSUES: - The charging case had deep scratches and dirt that could be removed with my fingernail. This was immediate proof that the refurbishing process did not involve any cleaning. - I opened the case and saw scuffs and scratches on the individual airpods. - Inside the mesh screening on both airpods were large amounts of ear wax. This wasn't simply trace amounts that could only be removed by dismantling the airpods. This was large chunks of ear grim that would've made Shrek proud. Needless to say, inserting other people's ear goo into my wife's ears was unacceptable. I immediately returned these to my local Best Buy and paid the difference for a new pair free from scratches, scuffs, dirt, and ear juices. In the future I would gladly pay a little extra to not repeat this experience. GEEK SQUAD REFURBISHMENT PROCEDURES ARE NOTHING LIKE APPLE'S!! Good luck with your purchase, wash your hands, and use a GD qtip every once in while...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished but like brand new, my son has really enjoyed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My kid loved them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was like brand new, the only thing was it didn't show up in original package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this super fast after I ordered them! I can’t wait to use them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for music and audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his air pods. No complaints. So far so good. He enjoys share audio!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced for refurbished item overall is a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on the refurbished model. Kids are loving them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent just can’t get wet or they’ll become low but

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    extra late

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these airpods on may 22th snd they were supposed to come on the 27th, this is the second time its been delayed, I could’ve went to the real store for all of this… never ordering on here again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I bought refurbished

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and just have some minor scratches on the outside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present. Great gift that is used every day all day!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple AirPods Good overall, only downside is battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good deal, and I get something that was double inspected. Great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service Great pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and deliver my product two days earlier. Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good iPhones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting this for my wife she loves it I may get another one for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son loves them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son is very happy with his Christmas gift. Had them up and working in seconds!

    I would recommend this to a friend