Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 650 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
88%would recommend to a friend

Customers are saying

Customers frequently mention the great sound quality, affordable price, and convenience of wireless charging as positive aspects of the Geek Squad Certified Refurbished AirPods. They also appreciate the comfort and condition of the refurbished AirPods, noting that they appear like new. However, some customers have concerns about the fit of the AirPods, with a few reporting issues with defective units or receiving dirty or used products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 650 reviews
  • Rated 1 out of 5 stars

    One stopped working the second week

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been able to return it yet due to covid items.one stopped working second week. I did everything from rebooting re connecting and one just doesn’t work anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ms bookie d

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No review Couldn’t get my money back iPods stop working only had for 30 days Apple says they couldn’t find information

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones cut in and out . Bluetooth disconnects from iPhone xs . Either that or it will stay connected with no audio and various time .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not stay charged longer than 10 minutes in one ear and 5 minutes in the other. Refurbished quality was not good for this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up on arrival did not even power up had to drive 60 miles to get the item exchanged. No more refurbished for me!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t get product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never get te article, when I tried to contact with the company they didn’t give me a satisfactory answer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good don’t work

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tarararararatataratata I want to return it but it no longer accepts it because a month has passed, I loose my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't stay charged and one pod won't work at all!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't stay charged and one pod won't work at all! Happened 4 days past my return window. Save your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbish option wasn’t good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking the refurbish AirPods back because they keep disconnecting from the telephone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse item I e ever bought. Not even a month in n I’ve had to replace it twice

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from refurbished

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working, won’t charge or turn on. Completely dead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of crap would never buy refurbished again and the geek squad didn’t do there job!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working properly

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is too low I can’t barely listen any music and talk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is low. They are not loud. They look nice but don’t sound nice

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    L

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and audio is trash- You might as well get them new it’s pointless

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate them mic don’t work I wouldn’t recommend anyone purchase “refurbished”

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product was not properly refurbished.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this product it did not work. So I had to buy a second pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left earpod is not working

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Certified refurbished?! Mmmmmmm i doubt it. Makes me not buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problems with my left air pod sound is really low

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One set of the EarPods doesn’t work you can’t hear out of them

    No, I would not recommend this to a friend