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Customer Ratings & Reviews

Your price for this item is $138.49
The comparable value price is $599.99

Customer reviews

Rating 3.8 out of 5 stars with 25 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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72%would recommend to a friend

Customers are saying

Customers express satisfaction with the Geek Squad Certified Refurbished iPhone 11, particularly regarding its condition. Reviewers highlight that the phone is in excellent condition and functions as expected. There are no cons mentioned in the reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Rated 1 out of 5 stars

    Poor Service Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again. What i ordered is completely different from what I got. I received a phone with a completely different serial number and model number. The representatives kept transfering me and placing me on extended hold and eventually disconnecting the phone. Such a horrible experience.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made a horrifying oud noise intermittently only after return time had passed. Due to purchasing a membership, I was able to exchange it. The second phone did the same thing, but on the third day, thank goodness. Returning that one too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this item is asking unlock but is it locked phone. I don’t know how you guys give permission like that to seal those kind things.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not unlocked, and the only thing they could do was refund me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not actually UNLOCKED!!! Such a hassle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone I received came LOCKED. I talked to five different Best Buy employees to help me fix this issue but no one knew how to help me. They even sent me to Verizon because they thought it was a carrier issues. DO NOT ORDER THIS PHONE. Best Buy cannot ensure the phone will come UNLOCKED because their refurbished phones come from a third party. I had to return the phone and get a different one (which currently has issues too).

    No, I would not recommend this to a friend