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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 12 5G 128GB's camera quality, ease of use, and its smaller size. Many appreciate the improved battery life, 5G capabilities, and the phone's design. While some miss the home button, the overall performance and storage are also frequently praised. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 544 reviews
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Just the right size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 6.1" screen is just the right size, not too small, not to big. There is a noticed positive difference in the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best phone on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best hone on the market. Easy to use, fantastic color and plenty of storage for my apps, photos and music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 128 Gb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A powerful 5G Smart phone that operates flawless all the time. The best iPhone that I have owned so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    new iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing new phone, love the quality and pictures. durable and fast phone with 5G. sleek and fast

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from and iPhone 8 and the difference is astounding. Great battery life, speed, and screen quality.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    better than the 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than previous models however as always apple products are over priced but got to follow the trend lol

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Over all good, not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely expensive for what you get, obviously. But it’s a solid phone that has very good battery life. I do wish they would use a different glass on the screen. It’s too soft.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Enjoying my 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on something of a fish after my previous iPhone battery melted and the prognosis was continued death. Being accustomed to some features that are dropped from the 12 sometimes leaves me exasperated. But time will take care of that. I keep discovering features as I explore the apps, etc. And some things I stumble across. I am enjoying the 12. The camera is fun, too. Looking forward to the coming months and more “ah ha!” moments.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 4 out of 5 stars

    Same ole

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s honestly the same as the older versions. The speed is faster. Don’t have stable 5g to understand the quickness of 5g yet. The camera is slightly better. Not that much noticeable. Apple is Apple

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an iPhone, only newer. There really are not any major improvements to this phone other than the camera. Hopefully the battery lasts longer than all of it's predecessors.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent upgrade from iphone 6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Relatively painless to transfer over data from old iphone. But some of the defaults of new iOS are a bit puzzling/annoying, for example the phone does a loud ring once then soft rings thereafter (shouldn't it just ring at the same loudness level??). Excellent battery life. Very limited 5G in my area, so it drops in and out. But when 5G works, it really works (about 800mbps download speed). A bit expensive, but we know that.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Red Apple!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice IPhone 12! Love the red color that Apple made. Size is just right and love all the speed that it has.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    The Green is AWESOME

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new I Phone 12. The camera is very good, speed is impressive, and the color is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Nice upgrade from Xr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from Xr. Much better screen, noticeably faster, much better camera. Good upgrade overall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checks all the boxes, and FINALLY iPhone 5G!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 5G was more than my mom could ask for. She does everything on her phone (no computer), and was stuck on Android for a bit due to her 6yr old iPhone finally dying. She was thrilled to be back on a familiar platform, and I enjoyed the chance to tinker around with it a few days. Glad Apple FINALLY decided to get on the 5G bandwagon. Now I need to consider whether or not I'll be switching from Android at the next cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and features. Apple does it again. Camera is fantastic especially after coming from the 7.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery easy to use wish I would of got the one with 3 cameras but I was excited for a upgrade smh

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving the larger screen. All the great features of the iPhone and a few new ones. Sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works really well! The camera is great and the battery life is incredible!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Iphone Great Screen, Camera, Speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Apple X and glad I made the uograde purchase through Best Buy. Best Buy gives you trade in off the purchase price of phone and than you can set up Verizon monthly payments on balance due where as Verizon takes 24 months to apply your trade in credit to each months payments. Also only pay tax on net amount so much better value. We love the new Iphone 12 screen quality and sound quality along with improve camera.

    I would recommend this to a friend
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