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Customer Ratings & Reviews

Your price for this item is $325.00
The comparable value price is $629.99

Customer reviews

Rating 4 out of 5 stars with 77 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers recognize the iPhone 14 128GB (Unlocked) as a good product. The overall performance of the phone is well-received. There were no cons mentioned about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-77 of 77 reviews
  • Rated 5 out of 5 stars

    Great for the value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition and works perfectly well, great for the value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent good i recomment thais i like it. good deal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the item and it has been 2 weeks and I still have not received my refund. Seller did not update me in 2 days like it said online and I had to reach out and they still did not give me a definite date of my refund. I reached out to Best Buy and was given a date which I did not receive a refund still on that said date. Two weeks. No refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great produce, good quality and good price. Great price for the produce received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I was satisfied with it definitely recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never purchase refurbished electronics!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy refurbished phone! When I receive it looked great outside, but when I started to set it up, the touch screen was not responding (difficult to switch numbers to letters0, and it was making strange sound. I immediately initiated returned process and shipped it back the very next morning by FedEx. The seller received this IPhone on October 20, 2025, but hasn't issued refund as of today, October 27, 2025, in contradictory to written promise to do it in 2 to 5 business days. The bottom line, buy Apple products only new and directly from Apple.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device came severely tattered. Which i figured would be the case for “refurbished device. But it would stay powered on longer than 1-2 mins

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fraud delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not yet delivered my iPhone. My order number BBY03-807080728044. Not delivered as per my order shipping address

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered excellent but there were scraches of a colors from a side of phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 14 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product came slightly damaged and was hard to set up due to how the previous owner left it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just because it's on Best Buy website. Doesn't mea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a iPhone 14 refurbished on Best Buy. Website. I walked in to Best Buy to add it to my members. Insurance coverage. I was very disappointed to find out. It's a third party, so you're not purchasing it from best. Please be aware

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it. It had a defect. It kept turning off, took it into an AT&T store and they said it was defected. Never had that happen to me buying a refurbished phone from Best Buy first time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple phone refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality awful order never again buying refurbished apple phone in Best Buy Not starts at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ipone14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not say excellent is to describe this phone way pricey for the way it was missing paint run slow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    De device is in bad condition, physical and internal, it is not charging and a lot of time the device restarts without order

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered like new iPhone but got the iPhone was banged up in 3-4 places.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase, great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product for my teenager for Christmas this year. It was a solid purchase no issues.

    I would recommend this to a friend
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