Customer Ratings & Reviews

be aware that I bought this phone and supposedly it was new. when I went months later to upgrade at Apple Store they ran diagnostics and it turns out it was repaired at one point so turns out it was refurbished not new after all. when I went to store to see what they can do for me they basically told me due to beyond 14 day return period unable to do anything and stuck with phone. do not buy apple phones or apple products online. buy directly from Apple or carriers.

It was alright not the best not the worse and the Camera was always finicky sometimes it took amazing photos other times it’s just blurry and can’t focus. Also not a lot of editing options like other phone out there

Phone was good but the price was above from other stores

Great phone. Although not too much different from the 11 I upgraded from.

Service great but the worse iPhone I’ve bought yet

So far I’m not sure I am happy.. this new phone has all the same issues as the XR I traded in. It’s very touchy, keys stick in”up” position, and my phone won’t open with face recognition… I have to type in my code EVERY time…

My old iPhone battery gave up and I have this as replacement, fast shipping.

Great Customer Service by agent they didn’t match Apple price so bit misleading

If you are ready to order an item online, get an empty box and get absolutely no help from support, go thru hassle of doing police complain, go ahead and order in best buy. I ordered phone and watch on the same day and got an empty box. I reached support team in few mins and they kept doing false promise of they will send an replacement/help, but nothing really happened. If there is anyone/team from best buy who is ready to help, I can share details of my order, complain and everything needed.

I like the phone! The phone fits great in my hand.

Same phone year over year I only buy a phone because I need a new one. Camera quality seems the same. It works it’s a phone but that is all.

Go to purchase an unlocked phone from Best Buy. But sad thing is that they don’t have T-Mobile anymore, and also it’s kind of annoying that you only get a discount for activating the phone right away. 

It kinda lagged when i tryed to open curtain apps and also when i used the key board it would hit the wrong keys and mis spell words i know i typed in correctly i didnt like it much.

This was mailed to me, but I could never get it to work. Then I took it to the Geek Squad, and they thought it was working after 1.5 hours. When I got to my vehicle, it had stopped working again. I finally returned it.

Acomplish what it was made for. Not the best the quality but its a good ítem

I am very satisfied with this product, I highly recommend it!

Phone looks good, but Best Buy sent the wrong generic charging cable. Customer Support’s only solution was for me to go to the store to exchange the $3 cable or return the entire item. Not worth anyone’s time.

No change from iPhone 11, 12 or 13… ridiculously overpriced. Graphics subpar.

No better than the other versions. Just more expensive.

Bought this brand new phone from Best Buy but it’s performance doesn’t feel like new, screen freeze some times, App lagging. Overall not good