Customer Ratings & Reviews

Tried to activate and transfer data at local Verizon store.Employees attempted this task but were not successful.They never ran into this problem.Returned phone to Best Buy and was refunded less a restocking fee for a defective device.Purchased a new phone from Verizon store with no problems.

I got a iphone from thd troy michigan location i take it home and there is no iphone inside only 2 weights with black tape in it.

Terrible, did not function properly. Speaker didn’t work. Then I exchanged it and same issue. I was told they’re “new” so I just decided to get a refund. They still charged me a restocking fee. Unbelievable. This definitely changed my view on Best Buy.

I've had iPhones starting in 2011 and have had no problems. This one was defective and I could not rely on it working. It was returned and my iPhone 8 reactivated. I later got a 15 from Verizon that has had no problem.

Great phone it just got stolen and now I really don’t want to pay it back

gets too hot and hangs.everytime i drive in my tesla the wireless charging just makes it hard to hold this iphone.it feels like its gonna burst any moment.

The sales people were going to charge me $100 to copy my phone data one number two they asked me to upload it to iCloud not knowing the phone has an automatic feature to back up to another phone. I did not buy the phone and I’m not gonna buy anything else from Best Buy either. Apparently, it’s gone downhill.

Worst device or item its hanging from first i dont know whats wrong with it

From my point of view I think it was a waste of money, the phone is too slow to be the 15th, my previous phone was the iPhone 11 and I still have it and it's better faster

This company is straight garbage. Sales associates telk you one thing to sell a product but when there is an issue they blame it on the customer! Will never shop at best buy ever in my life!!!

Didn’t get item . It said delivered but I didn’t receive it . I asked if someone had mistake taken it up but no reply.

Having complications with the camera and screen sensitivity.

I bought this phone on black Friday a month ago and the battery life on it was terrible I tried to return the phone and get a refund and even tried to exchange the phone and I got denied, never buy on black Friday all the electronics they sell are refurbished and or don't work. DONT BUY if on discount its better paying the extra hundred or two at your carrier.

Sales team is not transparent and misleading information is given at the time of purchase

Quality the camera resolution is poor. I wasn’t expecting iPhone 15 to have poor quality camera.

This phone is working great,the battery last long and the camera takes greats pictures.

Wonderful device. Very quick and easy to use! Straight out of the box and opening was very easy. FYI for those transferring data: ensure you are on a stable network as if it cuts out it may disrupt the transfer process. You may have to restart from the beginning of setting up the phone. Besides that it was such a cake-walk to set up. Would recommend.

The purchase came quickly and was perfect for my teenage son!

Bought this phone for 639$ I’m pretty satisfied with IPhone 15 Cameras are good not at night time though The only drawback for me is battery life could be better

My daughter loved it! It works great and it is very a very nice color.