Customer Ratings & Reviews

I upgraded from my old iPhone 8 Plus after it suddenly died on me. That was something I had been avoiding for several years due to the Face ID. I was used to Touch ID and had serious doubts about the reliability of Face ID. I needn’t have worried. Once I set up my new iPhone 15 Pro Max with my previous apps and settings, a long process because I had forgotten to perform a more current backup than 3 months ago and I could no long access my old dead iPhone. In any event, once I had all apps and settings as I had before I proceeded to set up Face ID. It took less time than it did to set up my Touch ID. I shut the iPhone to try it out. No sooner than I picked up my iPhone and it was unlocked… no pause what so ever! WAY faster than Touch ID! I tried with and without glasses with readers. Never once did it hesitate even though I had the “Require Attention” enabled. Now I do NOT miss Touch ID. Well, not completely, the Apple Pay is more of a pain! Before I could use Touch ID at the gas pump or register before I was at the reader and it was instantly accepted. Now I have to double tap the side button to proceed. My sites that accept online Touch ID work the same with Face ID. The camera is nothing short of amazing! Overall color fidelity and detail is light years ahead of my previous iPhone. Photos taken in the dark are exactly as they appear with no colors casts I’ve seen before. My use is primarily for quality photos of images or documents for layout work. I’ve tried out the 25X zoom and it shows things I can barely see with my eyes alone. Portrait and Panorama are light years ahead of my previous iPhone. Vides are something I rarely do but in testing, these were very clear, with no motion issues. PHOTOS: - A remote house on top of a cliff, hundreds of yards across a river. - Same photo only zoomed in from within Photos app. - A girl on the beach on my side of the river. (With the naked eye she was just a spec of a person.) - Same photo only zoomed in from within Photos app. I purchased the Zagg screen protector and an Insignia clear case. Both are fantastic and work well with m new iPhone. The squared edges of the iPhone 15 Pro Max and case make for very easy handling. Bottom Line…. BEST purchase I’ve made!

Of course, it's about time Apple added USB C to the iPhone since my MacBook and iPad have already had it for years. No reason I should need a different charger for all my devices from the same manufacturer. Thank you EU. Besides that, this phone is WAY lighter than the brick that was the iPhone 14 Pro Max. That thing could have easily busted the window on a Cybertruck. 5x zoom is a plus as well. No, Android fanboys, nobody cares about 100x zoom or your ability to take a picture of the moon and nothing else. Nothing else really to say about it other than it's an iPhone and it does iPhone things, but faster than the other iPhones.

I ordered 2 Pro Max 15s with Verizon a little after launch. Verifying phone numbers took a few tries because Verizon’s system was slow to verify but I was able to get both the White (hardest) and Blue (easy) preordered successfully for launch day. The White is one of the most popular colors so I had to choose to have it delivered but the Blue was easy to get and I was able to choose in-store pickup at my local BB. I was a little worried they would have them on Day1 since these sold out so fast on the Apple site so I was checking constantly to see if it shipped or was ready for pickup. The day before I saw both processing so all was good!!! Bestbuy even overnighted the White one and I had both phones in hand on launch day. Great job BB! Verizon activation was an adventure though. I did an ICloud Restore which worked great but my 12pro had a physical SIM and the new ones since the 13 only have eSIM, meaning you can’t just transfer using the phone restore process. Long story short I ended up having to call and use chat as they kept messing up the activation and IMEI for each phone. They were pretty responsive and answered their calls in 10 mins or less but this could’ve been avoided if they set it up right from the start. Hopefully this is easier in the future with eSIM to eSIM activation. Make sure to have your phone backed up and your old phone handy to do all the Apple verifications! As for the phone itself, the 15 Pro Max is a huge upgrade for me coming from the 12 Pro: - USB-C finally! And with the Pro models you get the faster 10Mbps speeds which is great for larger pictures, RAW files and video or recording directly to an external SSD drive. - 120Hz screen with 2000nits. iPhone has always been smooth but the 120Hz is next level of smoothness and the brighter OLED is even better for HDR content. - WIFI 6E is great if you have a router or mesh system capable of the newer standard. My speeds increases about 30% to the max of my gigabit plan. - The new 5x optical “periscope” zoom is fantastic for further objects and the new “portrait” anytime mode is great as you can modify pictures later to change focus even if you didn’t shoot in Portrait mode. - Dynamic island isn’t new but it’s new to me and really adds nice interactive functionality while looking a lot nicer than the old notch. - 256GB minimum storage is excellent even though I use ICloud 2TB storage as my old 128GB was almost always full so less shuffling pictures and video to iCloud. - Titanium body is less fingerprint prone and it also makes the phone feel a lot lighter, almost the same as my 12 Pro. - The new A17 Pro chip is slightly faster overall and a good bit faster for graphics. I don’t really game on phone so not as big a deal for me. The increase in RAM from 6GB to 8GB is also nice for multitasking so I don’t need to close out apps as much. Overall I do notice the phone is more responsive with apps and even shutting down and booting up is a lot faster, which I had to do a lot during activation. The only negatives is the battery life isn’t as good as I thought it would be. Maybe because I had the phone open so much trying to troubleshoot, restore and activate but it seems to drain pretty fast. I’ve read the A17 pro chip isn’t as efficient as you’d expect on a new process mfg node, and the chip also seems to throttle more when using intensive processes, but that is more of an issue with TSMC 3nm process that all the phone chips are going to deal with. The titanium shell also seems prone to discoloration but I use a case (because kids) so not a huge deal to me. Still overall this is a pretty massive upgrade for me from the 12pro and BestBuy did a great job coming through. I also get AppleCare+ on both phones with my BestBuy Total membership, which more than pays for itself with AppleCare+ in 2 phones. Very happy!

If you want the best battery life on a phone, a superior CPU chip and the most dependable customer service, this is the phone for you. iOS is getting more customized and the seamless integration with other devices and apps is incomparable. This is definitely the iPhone to get!

I preordered this Beautiful Iphone 15 promax as an upgrade to my Iphone 12 Blue , so far no issues has been encountered since i have it. I love the camera , the refresh rate is faster , its not over heating as the review says , i love this phone

I ordered 2 Pro Max 15s with Verizon a little after launch. Verifying phone numbers took a few tries because Verizon’s system was slow to verify but I was able to get both the White (hardest) and Blue (easy) preordered successfully for launch day. The White is one of the most popular colors so I had to choose to have it delivered but the Blue was easy to get and I was able to choose in-store pickup at my local BB. I was a little worried they would have them on Day1 since these sold out so fast on the Apple site so I was checking constantly to see if it shipped or was ready for pickup. The day before I saw both processing so all was good!!! Bestbuy even overnighted the White one and I had both phones in hand on launch day. Great job BB! Verizon activation was an adventure though. I did an ICloud Restore which worked great but my 12pro had a physical SIM and the new ones since the 13 only have eSIM, meaning you can’t just transfer using the phone restore process. Long story short I ended up having to call and use chat as they kept messing up the activation and IMEI for each phone. They were pretty responsive and answered their calls in 10 mins or less but this could’ve been avoided if they set it up right from the start. Hopefully this is easier in the future with eSIM to eSIM activation. Make sure to have your phone backed up and your old phone handy to do all the Apple verifications! As for the phone itself, the 15 Pro Max is a huge upgrade for me coming from the 12 Pro: - USB-C finally! And with the Pro models you get the faster 10Mbps speeds which is great for larger pictures, RAW files and video or recording directly to an external SSD drive. - 120Hz screen with 2000nits. iPhone has always been smooth but the 120Hz is next level of smoothness and the brighter OLED is even better for HDR content. - WIFI 6E is great if you have a router or mesh system capable of the newer standard. My speeds increases about 30% to the max of my gigabit plan. - The new 5x optical “periscope” zoom is fantastic for further objects and the new “portrait” anytime mode is great as you can modify pictures later to change focus even if you didn’t shoot in Portrait mode. - Dynamic island isn’t new but it’s new to me and really adds nice interactive functionality while looking a lot nicer than the old notch. - 256GB minimum storage is excellent even though I use ICloud 2TB storage as my old 128GB was almost always full so less shuffling pictures and video to iCloud. - Titanium body is less fingerprint prone and it also makes the phone feel a lot lighter, almost the same as my 12 Pro. - The new A17 Pro chip is slightly faster overall and a good bit faster for graphics. I don’t really game on phone so not as big a deal for me. The increase in RAM from 6GB to 8GB is also nice for multitasking so I don’t need to close out apps as much. Overall I do notice the phone is more responsive with apps and even shutting down and booting up is a lot faster, which I had to do a lot during activation. The only negatives is the battery life isn’t as good as I thought it would be. Maybe because I had the phone open so much trying to troubleshoot, restore and activate but it seems to drain pretty fast. I’ve read the A17 pro chip isn’t as efficient as you’d expect on a new process mfg node, and the chip also seems to throttle more when using intensive processes, but that is more of an issue with TSMC 3nm process that all the phone chips are going to deal with. The titanium shell also seems prone to discoloration but I use a case (because kids) so not a huge deal to me. Still overall this is a pretty massive upgrade for me from the 12pro and BestBuy did a great job coming through. I also get AppleCare+ on both phones with my BestBuy Total membership, which more than pays for itself with AppleCare+ in 2 phones. Very happy!

1 after a week of use, I can say that this is a significant upgrade for anyone with an iPhone 12 and older. Heating issues have been fixed. Gorgeous camera, lightning fast chip, super smooth 120hz display. Getting about 14 hours between charges with HEAVY use.

This phone is amazing! I have been with android for 12 years and I essentially got bored with it, all while having bought a MacBook back in 2020. After that it was imminent that I get an iPhone, and then switching to USB C solidified the change. Transferring stuff from my older phone wasn't a hassle whatsoever. The battery life initially wasn't the best, but it's much improved since then and it is astonishingly good. The photos are as grest as any of the other smartphone manufacturers. Speakers are insanely good. And a phone of this size feels very good in the hand. I strongly recommend this phone, I love it so far

Great phone! Very fast with amazing picture quality.

I’m truly enjoying my iPhone 15 pro max. It’s very quick, the camera hands down is gorgeous. The only issues I have and that’s with Apple. As expensive as these phones are you can’t even get an outlet plug what if u don’t have another compatible devises then you can’t charge your phone or u have to spend more it’s insane.

Always ben an android fan so first time using iPhone, so far so good its working damm well loving camera detals although android has more options to play with this camera is so damm clear and efficient you don't really need more than this

this phone seems amazing. The quality & serice just to be able to get this phone up. a great big thank you to best buy employees. I work hard . The work hard to explain the process .

Great phone so far! I received the Black iPhone 15 Pro Max a couple days ago and it's been easy to setup. Very responsive and excellent screen display. Just remember, you'll need to setup Siri again (no big deal), and login to some of your apps that you have on your previous iPhone such as WhatsApp, Telegram, Youtube, Ring, Ebay, etc. (same as any other phone). The only issue I had was my eSim not being able to transfer over. Even though I had the iPhone 14 Pro Max (that has an eSim), I wasn't able to transfer my phone number over so I had to go to Verizon to do that (and they found out the phone was still in the "pending" stage, whatever that meant). Besides that, the phone has been great and I look forward to writing an updated review in a couple months! PS: Get the Apple iPhone 15 Pro Max MagSafe Silicon Case from Best Buy, it's amazing! A+++

It was a great choice of a phone always been a fan, but this device surpassed my expectations. Attached is the first picture I took great quality.

Kaleb & Troy at the California, MD Best Buy were very helpful and patient with me. I had to make an impulsive cell phone purchase. My world was falling apart due to breaking my IPhone 11. Both gentlemen assisted me with putting my life back together. Thanks gentlemen.

Beautiful camera quality!! Love my new iphone 15 pro max!

Awesome customer service, very knowledgeable, it was great dealing with Best Buy

Great product and great service. I switched from android to iPhone this year due to usb c lol

This Best Buy has the best customer service I’ve seen in years! There always ready to help with any questions and concerns. I’d highly recommend using the Best Buy credit card as well, it has really great financial benefits and has little if any interest with APR. Definitely going back for more great deals!

I love this iPhone has a extremely good battery the quality of the camera is amazing