Customer Ratings & Reviews

Great phone. Easy to set up was able to transfer all my information easily.

We all know that iPhone 16 hangs with some of the best in the market. The price sealed the deal for me.

Bought this with another phone. The deal was a for grabs very happy with my purchase.

I went there and paid full price product it’s amazon

I purchased an i iphone ON the 23 rd of December as a Christmas present for my granddaughter and when I received the delivery and opened the SEALED box the Iphone was not inside and a yellow box cutter was inside the box I contacted best buy who told me to contact law enforcement dispute the charge and reached out to customer care best buy refused to replace the phone and refund my money and completely ignored me i was told to send in photos of the empty box and all sides only to not receive a statement four times from BESTBUY HOW THEY WERE NOT GOING TO REPLACE OR REFUND MY MONEY BEST BUY HAVS THE WORST CUSTOMER SERVICE AND WORST CARE AND IWORST CUSTOMER CARE AND SATISFACTION BEST BUY RUSHED ME OFF THE BACK PHONE THE EXPLANATION GIVEN BY THE REPRESENTATIVE WAS POORLY WRITTEN BY THE REPRESENTATIVE I AM OUT OF 1036.58 I CALLED BEST BUY AND BEST BUY’S AI RECORDER STATED THE PHONE WAS ACTIVATED ON THE 23RD OF DECEMBER AND DELIVERED ON THE 26TH OF DECEMBER. HOW COULD I HAVE ACTIVATED A PHONE THAT I DIDN’T HAVE IN MY POSSESSION This was a Christmas present for my granddaughter THIS WAS A PURCHASE I MADE INSIDE THE STORE AND ORDERED FROM THE STORE CLERK BECAUSE I WAS TOLD THEY DIDNT HAVE THE PHONE IN STOCK. I HAVE TOTAL TECH WHICH IS SUPPOSED TO COVER APPLE CARE INCLUDING THEFT I AM SO FRUSTRATED WITH BEST BUY AND DISAPPOINTED I HAVE BEEN A CUSTOMER FOR OVER 10 YEARS ONLY TO BE TOLD THERE’S NOTHING WE CAN DO. CURRENTLY I AM WORKING WITH AN ATTORNEY AND CONTACTING THE ATTORNEY GENERAL IN MINNESOTA AND MISSOURI WHERE I LIVE AND EXPOSING BEST BUY ON AS MANY PUBLIC PLATFORMS I CAN BEST BUY ARE CROOKS I WOULD NOT SHOP THERE THEY MUST BE REALLY HURTING FOR MONEY TO STOOP TO AN ALL TIME LOW TO STEAL FROM CUSTOMERS I SHARED MY STORY WITH MY SON AND OTHERS AND THEY ALL STATED HOW BEST BUY TRIED STEALING THEIR MONEY FROM ERRONEOUS CHARGES TO INACCURATE PHONE SET UP WITH MORE PRODUCT PLAN PHONE PLAN THAN THEY AGREED TO AS WELL AS OF COURSE DELIVERING EMPTY BOXES AND CONTINUING TO BLAME EVERY INCIDENT ON FED EX BUT CONTINUE TO USE THEIR DELIVERY SERVICE. I WOULD NOT BE SAD WHEN THIS TORE FINALLY GOES OUT OF BUSINESS THEY WOULD DO A LOT OF CUSTOMERS A HAPPY FAVOR WITH THEI UNLAWFUL CROOKED PRACTICES. YOU HAVE A THUMBS DOWN FROM ME BEST BUY AND I HOPE MANY MANY PEOPLE WILL RECONSIDER ORDERING IN STORE OR ONLINE OR SHOPPING AT YOUR ESTABLISHMENT

I received an empty phone box. I called Customer service which said I will receive a replacement phone. Only to be given the run around for days. I was even sent to pick up at a store an hour and 45 minutes from me to only be there for about 4 hours and still no replacement and no refund. Manager told me this happens all the time with FedEx and they would recoup the loss from them. Another lie. I've called and called and still nothing. Only to have to go repurchase this phone again for my son because this was his Christmas gift. Imagine a child opening a gift and there's nothing there and now you don't have a Christmas gift. I lost over $700 and had to rebuy again. I bought from Best Buy again because this is the only place I have been able to find the Iphone 16. I WAS a customer of Best Buy. I have purchased Dell products, Mac Book, etc. But because of the customer service I will now go elsewhere. I don't have money to just give away. I spen gas driving almost 2 hours from my home and wasted an entire day with no good resolution for me. Not giving me a refund or replacement for what I paid for is not acceptable. The phone was delayed in transit...Why? It went a different route than the other phone for my daughter that I ordered the same day...Why? The both came from same location in Georgia. But yet this is my fault that you all use a carrier that you have problems with products going missing. Customer service said it would be replaced but didn't. My advice to others: Don't have your order delivered from Best Buy because they will take no responsibility if something happens to it.

Item was missing from box when received. Poor customer service when I submitted a claim. Will not order anything online from Best Buy again and will just order from a different store next time. Was left with not Christmas present to give and no money. Know multiple people who had troubles with their online orders as well.

Absolutely love this phone! The color is even prettier in person , its soft and eye catching. It is super smooth, the camera quality is amazing,the battery last all day and the packaging was great too. The set up was very quick and I definitely recommend buying this phone!

Nice phone for son takes very good vidoes and we like the size and color of the phone. (The color helps keep owner from loosing it.) So far seems to work very well and battery stays charged for quite a long time.

The iPhone 16 delivers excellent performance and a very smooth user experience. Apps open instantly, multitasking is effortless, and everything feels fast and responsive. The display is bright and sharp, perfect for everyday use, streaming, and gaming. Battery life has been reliable throughout the day, and the build quality feels premium as expected. The camera takes great photos and videos in different lighting conditions. Overall, it’s a solid upgrade and a great choice if you’re looking for a powerful and reliable smartphone.

Beautiful color, easy to learn how to use. Not heavy. Easy to transfer data from my old phone. Takes great pictures. The battery seems to last for a long time. I haven’t charged it but once in 2 days.

My daughter loves everything about this Iphone: size, weight, color and features. I’m glad she is happy with it since it wasn’t easy for her to part with her old mobile phone which she loved much.

I recently picked up the iPhone 16 128GB in Black, and I couldn’t be happier with the purchase. The phone feels incredibly fast and smooth thanks to the new A18 chip — everything from apps to multitasking just works effortlessly. Battery life has also been great, easily lasting me through a full day with plenty of use. The camera quality is a big highlight. Photos are sharp and vibrant, and the new Camera Control button makes capturing moments quicker and more convenient. It’s not a “Pro” camera system, but for everyday photos and videos, it delivers excellent results. What really surprised me is Apple Intelligence. It adds helpful features without getting in the way, and it already makes things like writing, searching, and organizing much easier. The build quality is classic Apple — solid, sleek, and comfortable to hold. The Black color looks clean and elegant. Since it’s unlocked, setting it up with my carrier was simple and hassle-free. Overall, this is a fantastic phone for anyone looking for power, reliability, and a modern iPhone experience without jumping to the more expensive Pro models. Definitely worth the buy!

Good performance that will last. reliable, high-quality photos and videos for everyday use with dependable batter.

Love it good canara easy to use charge last for 24 hour

I’ve been using the iPhone 16 for a bit, and it’s a solid phone overall. The new A18 chip makes everything feel fast, and the camera takes sharp, vibrant photos. I like the addition of the Action button and Camera Control—it’s handy for quick shortcuts. That said, the screen is still only 60Hz, which feels behind compared to other phones in this price range, and there’s no telephoto zoom. If you’re already in the Apple ecosystem, it’s a good upgrade, but it doesn’t feel like a huge leap forward.

The iPhone 16 was a purchase for a family member. Transferring from their much older Android model was easy enough, and they're slowly getting used to the new OS. Being an Apple product, the camera quality is excellent, and the battery life seems great so far. It is an easy recommendation if it fits your price range and/or is on sale.

This iPhone 16 is absolutely amazing. The black finish looks premium, the performance is incredibly fast, and the battery life is solid. Beyond the product, I want to highlight the excellent customer support. I had to make a last-minute change to the pickup person, and the support team helped me resolve it quickly and efficiently. Great product and top-tier service!

Its hard to beat an apple!! This product is superb. Easy to operate and performs fantastic. With Best Buy total product protection plan u cant go wrong. The availablty to conduct any type business or general conservation is fantastic in its own catagory. A purchase of this product would be well worth it!!!!

Great phone. Looks great camera is amazing. New colors are cool too