Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $199.99
with activation today

Customer reviews

Rating 4.7 out of 5 stars with 773 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers appreciate the iPhone® 5s 16GB's excellent camera quality and ease of use, frequently praising its sleek design and intuitive interface. Positive feedback also highlights the screen size and lightweight feel of the device. However, some users expressed concerns regarding battery life and the cost of the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 773 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent smartphone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from older Palm phone and am amazed how thin, fast and clear the display on the iPhone 5s is. Purchased a tutorial book and am learning more of the new features every day. Have purchased many accessories at Best Buy and have been very pleased with service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones are obviously great phone. This one is just as great and fast. When I use the phone a lot the battery life doesn't last that long but when I pace myself I can use it for the whole day. Camera is great and with the new A7 chip the phone is really fast. Not that it's a big deal but I love the finger print sensor. It's really convenient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Weight

    Rated 5 out of 5 stars

    Great iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Newest iphone out there. If you love an iphone this it it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Upgrade from 4s

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgrade from the 4s to the 5s as a Christmas present. I love how fast the new processor works and how well the camera works. Without a case the phone feels as if it could scratch or be damage easily so a case and screen protector are a must have. Battery life has been okay, not stellar, but overall very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Not too big, and the price was right

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had old flip or slide phones for my whole cell-phone-owning life, and they've been fine, but figured it was time for an upgrade to a smartphone. The newest, most popular phones seemed way too big. This phone has all the functionality I need, can fit in my pocket, and was a lot cheaper than the newer models.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best iPhone to date - packed with great features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone fans have a great, feature packed phone to get excited about. It really is the best one yet. I upgraded from an iPhone 4, so the difference in performance is very noticeable. The camera is much better and the finger scanner is unbelievably convenient. If you're not an iPhone enthusiast, you'll probably say there's not much new and the screen should be the size of a flat screen TV instead of pocket sized. I've always felt that comfort in hand and pocket means a phone screen should only be so large. If you've never had a smartphone or haven't upgraded in a while, you'll be blown away. If not, there's still a lot of great features to consider, but it's mostly evolutionary, not revolutionary.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size, Weight

    Rated 5 out of 5 stars

    Excellent phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iphone does everything I need it to do. Sound quality is great. The phone is light, thin, and fits my hand perfectly. I would not want anything bigger. Screen size is just right. I love ios7!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    iPhone 5s, can't live without it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 4S, it's so much lighter, barely frees like its there. Also noticed the big increase in speed, handles iOS7 better that the 4S did. The camera is also improved from the 4S.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    A great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bigger iphone 6 and 6+ is not for me. The size of the 5 was perfect, that's why I rushed to purchase a 5s while it is still available. I hope Apple will realize before its impossible to get a smaller iphone, that not everyone wants to go bigger. Kinda reminds me of the new Coke....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    new iphone for my son

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's user friendly, perfect size. My son loves the variety of apps that he can use for school.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Weight

    Rated 5 out of 5 stars

    Great photo quality and better battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! The size and weight is perfect. The speed is also great. I think IOS 7 needs some fixes still, but I think it will get there.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome as always!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong buying an apple product! There weren't too many major additions to the 5s, but now you can use fingerprint reader to quickly make iTunes purchases; this is much less of a pain than entering your password every time. Performance is much faster, well worth upgrading if you're due. The improved camera takes even better pictures. The iPhone is as user friendly as it gets, if your debating on a new phone, this is what you want. iPhones are also very durable. I have owned an iPhone for 7 years now and will never switch to anything else. My only complaint is how easily it's gets marked up if you don't have a case, getting one is necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Great phone nice improvement over 4S

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am very happy with this phone it is a nice improvement over the 4S I had previously. The quality of the screen and increase in size is a nice touch. The speed of the phone and improvements with the camera are also very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    KIDS LOVE IT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A PERFECT UPGRADE FROM THE IPHONE 4 PEFECT SIZE EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great update to the iUniverse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 4 and the speed, design elements and quality of construction continue to impress me. I have not regretted the screen size compared to some of the android phones out there. I can do nearly everything with one hand, whereas I tried some 5" screens and my hands just don't like the feel. I really appreciate the attention to detail of each design element as well - aluminum, glass, beveled edges. It just exudes quality. iOS 7 really flies, too. That's what I like - everything designed to work as one...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    great phone upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was time to get a new iphone as my contract was up, my 4s was not holding a long charge and lock button not working. So far the 5s is performing fine..picture taking is great and the larger screen is also cool!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Not Huge Upgrade; Great Best Buy Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hadn't planned on upgrading from my iPhone 5, since the 5s weren't that much of a change. However, battery problems with my 5 made getting a new phone a priority. The fingerprint sensor is a nifty feature, and the quicker processor and better camera flash are small perks. Nothing life changing if you already have one of the past few generations of iPhones. However, the real thing I was pleased with was the service and cost at Best Buy. You get a vastly better deal here for a phone (even out of the upgrade edibility window - which I was) than at any other retailer I've come across. I will continue to solely go to Best Buy for all my future phones

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Phone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone, I have owned every iPhone since the beginning. The 5S specifically is very easy to set up and easy to use. I stay very organized within this phone and the new operating system is more to look at than the previous. There is literally an app for everything! I can create music on Garageband or keep my checkbook in order. The sound is amazing and the photos are awesome! With the iPhone that's the only device you have to carry because it's got you covered for anything that you want to do.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two 5S phones to replace my 4S phones. The phones are great, but the store personnel need more training. One 4s locked up so they could not transfer data. I went home, looked online and in two minutes found the easy solution. Hold two buttons down and unlocks.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My first smartphone is a winner!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to go with the Samsung Gallaxy but went with the IPhone 5S so I could face time with my grandkids. I am extremely happy I made this choice as the size is perfect and the functionality amazing. Siri has become a part of the family!

    I would recommend this to a friend
Sponsored