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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 408 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are impressed with the iPhone® 5s 16GB's camera quality, ease of use, and size. Many also appreciate its lightweight design and good battery life, while some found the price and limited storage to be drawbacks. Positive feedback frequently highlighted the phone's performance and the convenient Touch ID feature. The sleek design also received praise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 408 reviews
  • Rated 5 out of 5 stars

    Great iPhone! Apple does it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to wait for the 6S, but Best Buy made it impossible when they offered this for $1.00 with trade-in! Great phone apple does it best!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Owner's manual is not thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We prefer the format that we had on the 4S I-phone. Processing speed is a little disappointing. Camera is good but not much better than the 4S I-phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have any complaints about my device at the current time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone met my expectations. Like most people, I go everywhere with my phone and use it often for multiple tasks. But I'm not a techie or a teen. But I know my granddaughter loves hers too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    another solid performer from Apple, battery life is average but would prefer a larger screen size...software is smooth and consistent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone with all needed features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5s is a great phone with easy to use features. Best buy price for iPhone with a 4s trade in was the best value available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the iPhone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, the touch sensor makes it easy to unlock. The app store has just about any app you are looking for. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone. Wouldn't buy any other.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part was the customer service at BestBuy. The staff was terrific! Friendly, helpful and just truly happy at what they do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever had - worth the wait. Will stick with apple phones from here on out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I wait to upgrade?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to upgrade, but Best Buy made it easy with a trade-in offer. Thanks Best Buy for getting me into a better phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the iphone because all the apps just work. I'm an Itunes user so I have my complete music library with me at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding quality phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great experience with the individual from best buy. Very nice, courtesy and knowledgable. Phone is much faster than 4,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy learning curve for new users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like this phone. I am still not using all of its features. I appreciate the security and that it is user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for my son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my twelve year old son. He loves it and is glues to it. Imagine that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much better than an iPhone 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for a steal under that deal that best but offers so price was right and the battery charges much quicker than IPhone 4 and fingerprint scanner is great it really works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for entire family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the 5th iPhone we purchased at best buy and are completely satisfied with the product and professional help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life isn't great. But everything else is. I love apple products. I own a lot of apple products. I own everything apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love my iphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure once I get used to it it will be just fine! I ve had a cell phone for 25 years....iPhone definitely my favorite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the iphone 4s and I the quality of the 5s is a lot better. The only downfall is the battery life still sucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone meets it's perpose don't have any problem yet don't have any drop calls which it is very important to me.

    I would recommend this to a friend