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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 631 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Daughter's iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was due for an upgrade and she couldn't wait for the i5s to become available. It suits all her needs - and was an easy transition from her previous i4. She prefers the iphones over my preferred android and that's ok! Whatever makes her happy and able to communicate with me while she is off at grad school!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trade In program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple and easy as 1,2,3!! Waterford Lakes phone staff was great - told me about the program ... will be definitely coming back for my next upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new iPhone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the iPhones. This one does it all. Have no problems with it whatsoever. Also have the mophie juice pack to give phone a full charge when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice improvements from 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the 4s after being quite happy. I love the upgrades to the photo features and being able to zoom during a video is a nice touch. The slight increase in screen size is also nice although I'll still never use my phone for watching anything but the occasional short YouTube video.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Still the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned an iPhone since the 4. They keep getting better. I will never switch to Windows or 'Droid phones until they surpass the Apple OS, app availability, and ease of use. I don't buy a phone for its camera and the iPhone camera is fine for anything if use my phone's camera to shoot.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall nice companion I like the size, sound and picture quality .

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Overall great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much quicker then the 4s, like the bigger screen and love the lte 4g

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Never Wrong w/iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been and Apple person for about 4 years now I left and came right back, I would highly recommend Apple over Droid any day just keep everything in order don't have too worry about viruses, and I think iMessage is the best invention every lol, I came from iphone 16gb to 32gb and recommend everyone to get 32 if your a heavy app and music person like i am

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Amazing Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently switched back to an I phone after using other phones for a couple of years. Most recently had a galaxy 4s. Apple is leaps and bounds above the competition. Screen is awesome and new operating system is great. Size is also much better for putting in your pocket that the galaxy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in an "unsmart" phone for this, so this is my first smart phone. I have been very pleased with the size of the iPhone, as well as pretty much everything else about it. It gets good reception and is easy to use. I especially enjoy being able to download and read eBooks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's an iPhone, what do you need to know?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sold me this one then I found crack in it, nothing against the phone, it was replaced and the current one is just as awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great update to the iPhone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my purchase of this phone. I upgraded from my iPhone 5 and I am pleased with my purchase. The only thing that I am worried about is the lightning port going bad like my last one did.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    iPhone 4s to 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a iPhone 4s to a 5s. Love it bigger and faster

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Phone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a iPhone 4 to a 5s. Love it bigger and faster

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like I said previously, all apple products should be more universal, the accessories are so expensive and when i upgraded from a 4S to a 5S I had to buy new accessories. The price could be better for renewal upgrades too.. i like the size it fits nicely in my back pocket unlike some phones are just so big. I do love all my apple products!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great device for Apple fans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smartphones of today do practically all the same things. This phone is great for fans of Apple who are looking for the newest technology. It is definitely faster than my friends iPhone 5. The fingerprint scanner works really well and I'm surprised how much I use it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    32GB iPhone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade for wife, who had 16GB 4s and was constantly trying to "clean it up" due to the size of the pictures, space used by iOS, apps and text messages. 32GB worth the extra price for 2 years, and Best Buy $50 less than Verizon. Definitely need case though, and pleasantly surprised Best Buy price matched Amazon for a new OtterBox.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 4 out of 5 stars

    Great camera for anyone! Love size,speed,& ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. I will never buy anything other than an iPhone. The ease of using it is impressive, the speed, and all of the other options.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, apple has produced a great product. Much faster than the iphone 4. Best Buy continues to provide excellent customer service. The sales person was knowledgeable and pleasant. Assisted me in all aspects of transferring my information to the new phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best phone I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone's always arguing which os is better. For me, I find apple to be most functional for my personal need by leaps and bounds. Only downside is battery life, but if you know how to adjust the setting in ios7 right, you can improve it by double the lifespan

    I would recommend this to a friend