Customer Ratings & Reviews

I’ve written previously about the iPhone 8 Plus and how fond I was of it. Now move aside iPhone 8 it’s time to take iPhone...to the Max. If you’ve owned a plus sized phone in the past then you’ll adjust to the XS Max just fine. If you’re moving up from the standard size, aluminium casing phones for the first time, it is a lot bigger and heavier than you may expect so I’d recommend seeing one in person before you part ways with around $2K. Reasons for its extra weight is the glass back for wireless charging, and stainless steel frame. As was the case with the iPhone X in 2017 the XS series design is very easy on the eyes. The full screen, minimal bezel design is a pleasure to view each day. The notch really isn’t that big a deal for me. It blends in, and let’s be real the status bar is all dead space anyway. The OLED display is superb. Colours are bold, bright and deep. Blacks are dark and inky. I only wish it was brighter though. The display is adequately bright but if you use any device outdoors you’ll find that screen brightness is essential to seeing a great pictures. As OLED technology continues to improve I’m sure this will change. This is my first device with Face ID and I’m very impressed. It works everytime. I have one pair of sunnies that the infrared scanner can’t penetrate and Apple did warn us about this, so I have to remove those glasses to unlock the phone with Face ID, however my other sunglasses and corrective eyewear are fine. It continues to adapt and learn my face in different conditions and angles. I don’t find it awkward to use; you don’t need to hold your arm out as if you’re taking a selfie for it to work and it recognises me laying down in bed with the phone vertical on my chest. The camera. Where do I even start. Every year Apple claims to make better and better cameras. They’re not wrong. Using this device over the summer holidays I’ve snapped some amazing shots with portrait mode which continues to improve. Videos are silky smooth at 1080 or even 4K 60fps. The front facing camera is blow away too with portrait mode as well. iOS is always adapting. It has come along way and there is a way to go yet. I love it’s simplicity and ease of use. As with all Apples products they just work. I really don’t have anything bad to say about the phone. Except the price. If this is the new trend with iPhones then I won’t be reviewing another phone for a while. Not until my arm and leg grow back so I can sell it to Apple again.

I upgraded to the Xs Max from an iPhone 7 and the additional screen real estate is impressive. The camera with the optical 2x zoom is outstanding as well. Given the updates to iOS 12 along with the new A12 Bionic chip, this computer (not sure we can call it just a phone anymore) is fast and responsive. Face ID takes a little getting used to, as does not having a home button anymore. After a few days, however, the new "swipes" are second-nature and not obtrusive. The reasons for 4 stars (instead of 5) are two-fold. First, while this phone has a huge screen, you're paying a premium for it. At more than $1,000, this phone is the most expensive I have ever purchased. True, it replaces a camera, video camera, phone, portable device, etc., but that is still a lot of money. Second, if you have smaller hands, the size of this phone feels mammoth. Walking through the halls at work and sending a text with just one hand is a thing of the past for me. Even with the keyboard shifted to one side of the screen, I still find myself having to use two hands so that I do not drop this $1,000+ device. So, do you want the biggest screen and fastest processor in an iOS device, this is definitely it (if you can afford it and do not mind two-handed operation).

I have used an iPhone since the first one. Before that, I used an iPod since the first one. Before that, I used a Mac since the first one. So let's just accept I am well entrenched in the the Apple garden and that I am not going to compare this to an Android or something. I like the extra screen real estate. The phone is more fluid and faster than anything I have used to date, including a X. I get better reception than my X. The Battery is about the same (8-10 hours), which is a disappointment (my 6plus had a better battery life, 10-12 hours). The Face ID seems faster, but who knows, that may just because the overall phone experience seems faster. BTW, I find Face ID to be FAR superior to Touch ID. I love picking up the phone and it just works. Yes, the phone is expensive. Only you can decide if its worth it. For me, it was.

This is the best purchase I ever had, the product was in an awesome condition, it took like 5 mins to get to that decision, the team at BestBuy were very knowledgeable and their advice was spot on. I prefer buying from BestBuy than at apple store, there are many perks for buying at BestBuy if you are an elite member you get points for the purchase. About the product: This is the best phone Apple has designed to date, I know it is expensive but the price is worth it. Best camera, great battery life, with no almost zero bezels. Even it is impossible for Apple to beat this product next year. My only advice for people on the fence about buying this, BUY IT, you'll not regret your decision if you are ok with the big screen(which I love) go for iPhone XS Max, if not go for iPhone XS. Both are great phones. But whatever it is you are buying it from BestBuy..!!!

I get a new iPhone every 2 years. I never get those so-called mid new releases. I laughed at the iPhone X when it came out and I seen it. This XS Max isn’t that. Trust me! This is why I only upgrade, every 2 years only! I told myself, if they don’t make any extreme changes, that I would be keeping my 7 Plus. I was the first to have the iPhone XS Max. Best Buy was giving them out at 8 AM. Before the cellphone stores. It’s a refreshing change. I’m just wondering, what took them so long? It’s extremely expensive though. Lots of improvements! Great phone. Apple has always been good at taking what’s out there and making it better!

I love my xs max stupid name but I love the phone they apple finally made a "plus" phone and coming from the regular iPhone x its a nice upgrade if you have huge hands like myself battery life is hit and miss and unlike some people I haven't had any connection issues if your an iPhone person that wants a huge screen this is the phone for you and I came from a Galaxy Note 9 and its a great for if your an android person that said I have nothing bad to say about it I switched over because of my job . Pros 6.5 Screen with the same size as iPhone 8 plus LOUDSPEAKERS new color Waterproofing is IP68 CONS Big screen might be overwhelming battery life as I mention is hit and miss

I absolutely love this phone. I haven’t have a bad time with this phone thus far...And it’s so much fun shopping around for cases. The camera is great for me. I love taking pics of my kids and myself. I watched a ton of unboxing vids and reviewing vids and it’s everything most has said. I purchased the Gold version and I’m in love with it. The screen is much bigger than my previous Android phones. The Face ID is very fast for me. It fits wonderful in my hands and I have small hands. Me personally, I don’t like bulky cases because I want to show off my new toy. If you’re like me and has a love/hate relationship between androids and IPhones, I would definitely choose this phone. It was time to change up my toy. Enioy!!

iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry's best color accuracy, true blacks, and remarkable brightness.¹ Advanced Face ID lets you securely unlock your iPhone, log in to apps, and pay with just a glance. The A12 Bionic chip with next-generation Neural Engine uses real-time machine learning to transform the way you experience photos, gaming, augmented reality, and more. A breakthrough 12MP dual-camera system takes your portraits to the next level with Portrait mode, Portrait Lighting, enhanced bokeh, and all-new Depth Control. Water resistance.² And iOS 12 – the most advanced mobile operating system – with powerful new tools that make iPhone more personal than ever.

Coming from an iPhone 7 Plus, I was skeptical about purchasing this phone simply because of the notch and lack of Touch ID support. However, after using the product for a few months, all of those worries are gone and I could not be more pleased with this device. Face ID is incredibly responsive and according to Apple much more secure than Touch ID. In addition, the notch it something that you rarely notice and even when you notice it it's just part of the design - it doesn't interfere with the UI as I originally anticipated. If you love big iPhones, this is the phone to get. The iPhone 8 Plus can't hold a candle to the XS Max (coming from someone who owned a 7 Plus for a few years). The screen is much better, as is Face ID. Nice work, Apple.

The large format is great however with the defender Otter case this is very heavy and need to watch your wrist action, the camera takes beautiful photos, the animated animojes are awesome, resolution is amazing. However, the phone has many quirks that keep popping up, doesn't save sometimes with lightning cord, issues with right side button, etc. but each one gets resolved finally. The pluses outweigh negatives in size and beautiful picture. Downsize is also very big, hard to carry around. As a woman I take in a pocketbook, for a guy this may be a little too large to put in a pocket. But I love having the latest in technology and get more fond (and sometimes frustrated) each day.

I upgraded from the iPhone X to the XS Max because of the battery life upgrade and screen size increase. I'm on my phone a lot for business, and the screen size increase makes a dramatic difference. I also upgraded from the 64GB model of iPhone X and that also has helped as I was always running out of storage. Very impressed with the craftsmanship of this device, and also the fact that an official battery case from Apple was released. I was on a business trip and used my new phone as a hotspot for 3 hours in an airport, all day at a tradeshow, and was still at 80% charge with the battery case on there. It was nuts as my iPhone X would have needed two charges with that same usage.

Though compared to the iPhone X, which came out a year ago, the iPhone XS Max does not add more features apart from an awesome bigger screen and a more sophisticated camera with optical zoom, by far this one has been the best iPhone yet. FaceID works awesomely and is super-fast, and I so totally don't miss TouchID. The iPhone XS Max is a beautifully designed phone, comes with a modern iOS operating system, and is a lot of fun to use. A major step up coming from an iPhone 7 Plus, which by the way has similar dimensions but a lot smaller screen. Very highly recommended if you are willing to spend this much.

If you are looking for a new phone, you can either pick up one of the many, many options available from other manufacturers or you can stick with the tried-and-true new iPhone models. I recommend the latter. The iPhone XS Max is worth the money and is a much better upgrade than anything else on the market. Sure, the other phone options may have the newer tech or upgraded features, but when your new non-iPhone messes up the friend-group chat, it will be a constant reminder of your mistake to you and your friends. Long story short... This is a great phone and I highly recommend it.

So, I made the switch... predominantly for only 2 reasons. My home computer is Mac and my work tablet is an iPad. I wanted something that could sync between everything. Second reason was the style of the iwatch. Best decision to switch. Love the watch and phone. I love the ability of being connected and synced all the time. Only downfall is that Apple is greedy! I am going to be paying monthly for storage space on the cloud. Not affordable for everyone which only gives it a disadvantage to the Google platforms available on android.

Honestly, most every time I have upgraded my iPhone which is typically every 2 years, mind you... there are some minor changes but nothing to go Gaga over. I last had the iPhone 7plus, and finally I can say switching over to the XS max was really worth it! The unlocking using face recognition takes some getting use to... in the dark obviously it’s goinf to have a hard time seeing you, which triggers the padlock but I mean it’s not a super huge deal, for the most part it nails it... I appreciate the screen size... the camera functionalities met my expectations for ones as well. I recommend the switch!

After my iPhone X was stolen (my fault completely for setting it down on restaurant table) I then went to bestbuy the next day and purchased a New iPhone XS Max. The speed when it comes to fb, games or just surfing the web on the iPhone XS Max is Amazing (big difference between x and XS). Kind of Glad my iPhone X was stolen bc if not I probably would have not gotten my hands on this phone also Although I have apple protection plan, I always protect my phone with the best cases I can find which in this case Otterbox seems only right. Thank you Bestbuy once again.

Look, I buy it because the people in my family are all about the Apple iPhone. Or rather, they buy it and I get all those beautiful Best Buy points on my reward zone. But anyway... It's an iPhone. It's gold. It's got 256 GB of memory. Um... oh, and it's got no more button. Yep, the button done gone away. Now it's all hand gestures and finger holding on the screen. I'm not sure why, but, hey, I'm not an Apple guy. So... I leave that to the other people to figure out.

Overall, this is a good phone. FaceID works quickly and was an easy transition from TouchID. the 6.5" screen is great to look at and the HDR performance through the compatible apps looks great! Battery life is above average and I easily get 5 to 7 hours of screen time. This thing will easily last the whole day for you. The price is the only thing that keeps this from being a 5 star review. As far as iPhones go, you know what you are getting and this delivers, but for $1300 after taxes, it leaves you wanting more.

Having purchased nothing but I phones since IPhone 3 it’s safe to say IPhone for life best explains my satisfaction with this latest model. What’s not to love? Smooth operation on all levels. Great camera along with editing functions makes it a joy to own. Enough memory to run a business with support for all you can imagine. Ask Siri anything and the answer is readily available. Wonderful phone. Looking forward to the next line of innovations in September. Thanks Apple .

If you’re fearful of spending the money on the upgrade to the Xs Max, I would tell you that often spending a little bit more, results in a better product. I often enjoy shooting pictures on multiple platforms and for the ease of use in the camera alone, I’ve found myself using it more than ever before. Upgrading from a 7 plus, it definitely took a bit of getting use to, but I’m extremely happy with the changes and glad I waited for the Xs over the X.