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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3984 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the iPhone XS Max 64GB's camera quality, large screen size, and ease of use. Many appreciate the improved battery life and fast Face ID features, while some find the phone's weight a bit substantial. Although the lack of a home button is a point of contention for a few, the overall consensus highlights the phone's impressive performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,984 reviews
  • Rated 5 out of 5 stars

    iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an iPhone 6 Plus for 4 and a half years and I've been very happy with it. I checked out the new phones and saw that the XS Max was the same size as my 6 Plus but the whole screen was used. So I purchased it. It works a little different than the plus (no home button, shuts off differently, among a few things), but I've gotten used to the differences and I actually prefer them. I love the Face recognition feature, and I love swiping up to get out of an app. It's a lot faster than the Plus and Siri is easier to use. I haven't had any problems charging it because I charge it wirelessly. I love that feature. Apple products are great because I can back them up to my computer and when I get a new product just restore it from the backup and everything is there. My games are where I left off, all of my texts are there. It's great. The only downside is it's a little heavier but that's nothing. So all in all, I'm really glad I bought this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is by far the best phone I’ve had. I used to use the Samsung Galaxy S9+. I had all the Galaxy phones. I tried Apple a while ago but went back to Android. Now I’m back on Apple and love it. The interface is so easy to use. Everything about the phone is amazing too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a game changer. Was instantly thankful for upgrading. The new phone works so much better with Apple CarPlay than my 7 plus. After getting a handle on not having a home screen button, use of the phone fairly easy. Be aware that all functions requiring a home button are different. I like the look and functionality of the messaging keyboard and the mic positioning is so convenient. I use it all the time. The Face ID is cool to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS Max is the best yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my wife and myself the Gold iPhone XS Max with 512GB. They were expensive, but you usually get what you pay for ... not just a brand. Great camera and many other features, such as a larger screen, that make it the best. I highly recommend this one over all the others models. We put them in clear cases to see the beauty of the iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device (FaceID) was easy to set up and the camera works exceptionally well. I’m not sure the extra storage is worth the money but after many years of filling up 64GB I opted for the 256GB device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best overall phone on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone XS Max combines a big OLED screen, great speakers, great cameras, great battery life, and blazing fast speed into the best user experience on a smartphone. For the record...I also own the Galaxy Note 9 as my business phone and it’s a great phone too with all the things I just listed for the iPhone. Where the iPhone stands out is software and Apple will support this phone with software updates for 5 years...the Note 9 is a 2018 phone running 2017 Android software and Samsung gives software updates for 3 years. I’ll list some pros and cons and also what the tech media won’t tell you. Pros: - battery life is all day - upgraded speakers get real loud - Face ID is faster - fast and smooth - Siri has been given shortcuts - upgraded cameras are just as good as Samsung cameras now and the front camera is better than the Note 9 front camera Cons: - expensive - slow speed charger - no headphone jack - it’s made of glass on the front and back. A case is almost mandatory especially if you are clumsy Bottom line...the iPhone and Galaxy phones are the best phones on the market right now. The iPhone is a step ahead because iOS gets frequent updates and starting with iOS 12 Apple actually sped up old iPhones and iPads which will allow users to keep their devices longer. An iPhone is now like a laptop and something you only need to upgrade once it breaks. The iPhone is also the ONLY smartphone that can stream all video apps in full screen. Android doesn’t have full screen built into the OS so video apps like HBO, Showtime, Cinemax, STARZ, Encore, and EPIC are all tiny on the Note 9...those apps are all full screen on the iPhone. Food for thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X’s max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new I phone xs max Gold color It’s awesome Huge upgrade when i was using the I phone 6 and I am also happy with the GB because now I have the 512 GB and I won’t have to worry about memory it’s a good phone you will like it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a new iPhone every 2 years. I never get those so-called mid new releases. I laughed at the iPhone X when it came out and I seen it. This XS Max isn’t that. Trust me! This is why I only upgrade, every 2 years only! I told myself, if they don’t make any extreme changes, that I would be keeping my 7 Plus. I was the first to have the iPhone XS Max. Best Buy was giving them out at 8 AM. Before the cellphone stores. It’s a refreshing change. I’m just wondering, what took them so long? It’s extremely expensive though. Lots of improvements! Great phone. Apple has always been good at taking what’s out there and making it better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great screen clarity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone and am enjoying the ease of changing screens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good no problem Encountered and it’s nice picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the Face ID and how you have to use Face ID to see the messages on display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry's best color accuracy, true blacks, and remarkable brightness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing iphone xs max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never really got into iphone that much until i got the iphone xs max its one of the best phones ive ever owed, i even got my wife the same phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone size!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy by owning this new iPhone, my former one was the X and I loved it as well, just missing a bigger one and now I’ve got it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice sleek full screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s different from my last iPhone, 8plus. Took me a little to get used to it, but has a lot of other nice features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    big phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new phone is bigger in size and really like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice sleek iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my gosh this i phone is so sweet so glad i purchased it. the color and all the features are so well put together.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Although it came dead

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After charging it for 20 minutes before I could turn on to start the set up process. It is a really nice phone for my first iphone. I did have trouble with the shipping but all in all this was a good buy so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this so much and i love it ... i will just use one word....PERFECT PHONE FOR ME

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's beautiful!!! It's fast! If you like apple and IOS you will love this phone.

    I would recommend this to a friend
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