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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3975 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers appreciate the iPhone XS Max 64GB's camera quality, large screen size, and ease of use, with many also praising the battery life and storage capacity. Positive feedback also highlights Face ID and the overall performance. However, some users expressed missing the home button and cited the phone's price and weight as drawbacks. The lack of a headphone jack was also mentioned as a negative aspect by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 3,975 reviews
  • Rated 5 out of 5 stars

    Great Upgrade from iPhone 7+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm typically a 2 year phone upgrade person. So when the new XS Max was launched, I was ready to upgrade my 7+. I love the new features of this phone. Face ID has really sold me. I thought it would take me some time to get used to that feature, but honestly I find it far superior to Touch ID. It makes using the larger XS Max model easier and helps allow for one-handed usability. If you're on the fence between the XS and the XS Max like I was - I'd recommend the Max. Having the extra screen real estate is a huge plus. Apple really did a great job with this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XS MAX to the Bone...........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, a great new phone from Apple. Takes amazing pictures...same screen size as an * Pluss but overall much smaller...superfast processor....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XS MAX to the Bone...........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, a great new phone from Apple. Takes amazing pictures...same screen size as an * Pluss but overall much smaller...superfast processor....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This IPHONE is by far the best phone I’ve ever purchased. The pictures are clear and the face recognition is amazing. The battery life is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent iphone. it is super fast and the battery life is the best yet. the screen is beautiful. you will not regret this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 6s to the Xs Max, and I love the large screen and the improved camera! Everything just seems faster and better. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing(from a Android user)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    coming from a android user all my life. a co-worker showed me the xs and he said there was a bigger one available. so i fell in love with the xs maxx. everything about the phone is amazing. the screen, the audio the siri. i never thought in my life i will own a iPhone and im so glad i changed. i had all kinds of different androids and hate that apps crash and sometimes system crash and with this phone everything is just smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with an awesome display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the iPhone XS Max from the iPhone 7 Plus. The XS Max’s main feature is its immersive display. It is great to have for media consumption. It may be big for some but if you are coming from one of the older Plus size phone then it won’t be an issue. The XS Max has the same footprint as the previous Plus size phones but with the edge to edge display. The phone is very snappy all around. I am satisfied with my upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovin' It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm super happy with the choice to upgrade from my iPhone 6+ to the iPhone XS Max. I was worried that the size would be too big, but I was so used to the plus size before, going smaller would have been a downgrade. It functions very well, as expected. I wish there was a shortcut to pull the screen down to halfsize like the doubletap of the home button did before on the plus. Just because it's hard to do everything one handed all the time. Otherwise an overall great phone, incredible camera, improved in every aspect and no complaints so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has done it again! There is nothing to not like . Blazing fast processor, plenty of ram, beautiful screen, and a great well balanced feel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone osmx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a great phone. I’d been waiting for the larger phone and they didn’t disappoint. Better camera ,processor, and overall performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone at a great price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a great price. Waiting for the upgrade paid off. The convenience of the Face ID was not clear to me until I got used to it. After that with masks it was apparent every time Face ID wasn’t working as I was wearing a mask against the virus. Similarly, the convenience of the no button design was not apparent until I got used to it—took less than a day. I strongly recommend the XS Max. Sometimes size does matter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What an upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 6s and it was quite a difference. I thought I would miss the home button but I got used to not having it within the first 30 minutes. The best part about it? THE CAMERA. Holy moly... That was a huge upgrade! I have a very nice SLR camera that I will still use for photography, but this one is awesome for every day photos and could rival many SLR cameras in good light situations. You can even adjust the aperture (afterwards) on portrait mode. So cool. I definitely recommend and am glad I went for the upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a significant upgrade from previous iPhone models. The camera is one of my favorite features as well as the clear, pristine display. The phone itself has unlimited features that caters to different types of users. The only thing keeping me from giving it 5 stars is the total price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone ever, the speed is great, pictures come crystal clear and tons of storage, I’m still learning the phone but I am in love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Meets Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I don’t get upgrades every year, I have had iPhones since a 3G. The new phone is exactly what I expected. My last phone was the iPhone 7 Plus, and this is a nice upgrade with many new features. I was a bit worried about no home button and changing between programs, but this really was not a big deal. The learning curve on the new phone was almost nonexistent. Everything can be picked up within an few minutes. The new expanded use of the screen is great. If you like iPhones, you will likely like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS MAX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone XS MAX is great, fast and has a Fantastic camera. The screen is big as there is no space wasted for the home button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone to the “Max”!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 6s to 10 max. Love it! Bigger screen, face recognition, more space and so much more I need to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPhone XS Max is amazing. The battery acutually last a long time. The camera is awesome and I love the face recognition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    brilliant display and more battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone XS Max has a big, brilliant display and a little more battery life than the XS. It benefits from the improvements that the XS also has: faster speeds, some durability and water resistance improvements, better camera and dual-SIM support.

    I would recommend this to a friend