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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $279.99

Customer reviews

Rating 4.3 out of 5 stars with 220 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the excellent condition and overall performance of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, color, and reasonable price. Some customers have noted concerns about the battery life, while others have mentioned slight scratches on the exterior.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 220 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, battery only died quicker than usual. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cell phone in perfect condition, very fast delivery

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A birthday gift for my niece. The phone looked brand new and works wonderfully. My niece really loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Excellent” condition arrived with a broken microphone. Customer service is the worst! Product arrived on 7/27 and hooked up the phone service on 7/29 to find out the microphone is damaged. All you hear is static coming from the person on the phone. Spoke with a Best Buy representative on 7/29 who informed me that the replacement device would be delivered to my local Best Buy on 8/7. I drove a six hour (round trip) to retrieve this device on 8/8 and exchange it, to find out that the replacement order was never actually placed. I spent hours more on the phone with different call representatives requesting to speak with supervisors to never receive a returned call to this day. I had to be connected to a supervisor through the chat feature on the Best Buy website who profusely apologized and said my only option is to return the device in store and purchase a different device that is carried in store; or to return the device with a prepaid shipping label and have the same device shipped to me 11 days later. Mind you, 1) the devices in store were relatively more expensive and 2) to do the even exchange for the same product, would have left my teen without a phone for two weeks who needs reliable phone service. We’re now outside of the 15 day return and exchange period. Very displeased with the device and customer service provided by Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gadgets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always fun to own an apple gadget , this is product has so much to offer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. Works just fine. My son always wanted the color

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    SHE LOVED IT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it from my little sister! She loves it, works perfect brand new . Unlocked so I could pair it with whatever phone company

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Buying Pre-Owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its working great and I needed a replacement and this one hasn't disappointed me so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, was waiting a long time to get a different phone. Nice to have something a little bit better than what I had plus it does a little bit more than the one I was used to.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone was a nice gift for my daughters birthday and it works well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Still a Solid budget phone in 2024

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone even for an older refurbished model. Amazing camera too.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition happy with the purchase. Only thing package arrived open.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good choice looks like a new phone with no scratches

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Great used product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for my daughter and she loved the color. Very happy with phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone looks and feels like new. Not a single scratch and connectivity no problem highly recommend buying refurbished from Best Buy and at a lower cost. Would definetly buy in future

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came fast, just as described and works. Bought this for me niece who is only 10 as her birthday present and soo far I’m her favorite aunt

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Deal!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works good as new. My son is happy with it. Best Buy does a great job with refurbishment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good working phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a Christmas gift and it works perfectly. Family member definitely needed an upgrade and this was it!!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING honestly the best ever worked like a charm and color amazing

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone, in the descriptions it said that it was repaired but it seemed to me that it was new, very good equipment.

    I would recommend this to a friend