Customer Ratings & Reviews

Good, battery only died quicker than usual. Would recommend

Excellent cell phone in perfect condition, very fast delivery

A birthday gift for my niece. The phone looked brand new and works wonderfully. My niece really loves it.

“Excellent” condition arrived with a broken microphone. Customer service is the worst! Product arrived on 7/27 and hooked up the phone service on 7/29 to find out the microphone is damaged. All you hear is static coming from the person on the phone. Spoke with a Best Buy representative on 7/29 who informed me that the replacement device would be delivered to my local Best Buy on 8/7. I drove a six hour (round trip) to retrieve this device on 8/8 and exchange it, to find out that the replacement order was never actually placed. I spent hours more on the phone with different call representatives requesting to speak with supervisors to never receive a returned call to this day. I had to be connected to a supervisor through the chat feature on the Best Buy website who profusely apologized and said my only option is to return the device in store and purchase a different device that is carried in store; or to return the device with a prepaid shipping label and have the same device shipped to me 11 days later. Mind you, 1) the devices in store were relatively more expensive and 2) to do the even exchange for the same product, would have left my teen without a phone for two weeks who needs reliable phone service. We’re now outside of the 15 day return and exchange period. Very displeased with the device and customer service provided by Best Buy.

It’s always fun to own an apple gadget , this is product has so much to offer

Ok. Works just fine. My son always wanted the color

Got it from my little sister! She loves it, works perfect brand new . Unlocked so I could pair it with whatever phone company

So far its working great and I needed a replacement and this one hasn't disappointed me so far.

Yes, was waiting a long time to get a different phone. Nice to have something a little bit better than what I had plus it does a little bit more than the one I was used to.

This iPhone was a nice gift for my daughters birthday and it works well.

Great phone even for an older refurbished model. Amazing camera too.

Good condition happy with the purchase. Only thing package arrived open.

Very good choice looks like a new phone with no scratches

Great phone for my daughter and she loved the color. Very happy with phone.

iPhone looks and feels like new. Not a single scratch and connectivity no problem highly recommend buying refurbished from Best Buy and at a lower cost. Would definetly buy in future

Came fast, just as described and works. Bought this for me niece who is only 10 as her birthday present and soo far I’m her favorite aunt

This phone works good as new. My son is happy with it. Best Buy does a great job with refurbishment.

Got this as a Christmas gift and it works perfectly. Family member definitely needed an upgrade and this was it!!

AMAZING honestly the best ever worked like a charm and color amazing

Very good phone, in the descriptions it said that it was repaired but it seemed to me that it was new, very good equipment.