Customer Ratings & Reviews

Works great very happy with my phone. I will definitely buy my next phone from Best Buy.

Absolutely love it. The screen is perfect it works awesome. It did come with only a 82% battery health but other then that the phone is perfect

I got this as a gift for my parents! Excellent phone if you are in a budget and want to get something cheap for your relatives that are either too old or too young!

The phone was in perfect condition, and the service when I picked it up was professional.

Excellent condition iPhone 11: A strong performer in 2025. Great camera, long-term iOS support, but 64GB storage is very limited. A top value buy

Phone is great everything works as should, the speaker and mic is great! Battery is good does run down but to be expected

The phone came in good condition based off of the looks, no scratches, cracks or any visible damages. The only problem is the battery capacity it’s at 75% which is not good. The phone moves a little slow and battery dies down a little fast so the phone seems to have a few glitches nothing too major. The battery is the only problem I was a little upset, but maybe I’ll just get the battery replaced soon. Still a good phone I just think the price should’ve been lower due to the battery conditions.

The Phone has been working amazing! No problems at all with it....the battery is excellent for it's age-Overall, I am very happy with my purchase.

The battery is not at the % described, but the cell phone is in great condition

Works amazing, im perfect condition, overall couldnt be happier with the apple iphone. I love it!

Great phone perfect condition!! Works great!! Worth the money!!

Works great and not bad on price And no monthly payments for a new one

The phone is in very good conditions and work perfectly.

Mint conditions overall camera good quality performance perfect touch screen loud audio and perfect screen for my daughter she lives her first iPhone

Great phone in great condition price ainr bad for what u get

Yes, I like the phone. It was very nice and it works. Perfect. Best Buy has best phones unlock.

Gift for someone that always had an android they love the phone ! No issues even when it was used iPhone

Preowned, but works awsome. No problems at with this phone.. i got it for my grandson.. he loves it

Great condition and works just as it should. Had a little issue with IMEI number but got it worked out.

I was referred to Best Buy's used phone selection by a T-Mobile sales person. I am very impressed with their selection and the condition of the used phone that I purchased online. The product description is accurate. Shipping was prompt and overall I am very happy with Best Buy's service and product selection. I feel "safe" purchasing a phone from Best Buy compared to Craigslist or FB Marketplace. I will definitely return to Best Buy when I am searching for my next phone. Good deals!