Customer Ratings & Reviews

The phone is excellent conditions is brand new. The only thing is that is not in apple box, so for me a didn’t care… is a box…

This is my first time buying pre-owned product from Best Buy but I was pleased with customer service and device on good condition and arrived as promised.

It’s described as pre-owned but it’s in extremely good shape! No dents, cracks, battery charges without issues, all features working so far

Would give it 5 stars but the screen was already scratched up

I am really enjoying using this phone thank you Best Buy and Geek Squad

When my phone got here the camera was broken. Went into Best Buy to get it fixed by geek squad and was told they could not help me (because I purchased it online) and to contact customer service. Once I contacted customer service and got hung up on and called back and waited on hold for 30 minutes , they told me I had to get it fixed in store and could not help me over the phone. Very annoyed that no one can help me and my issue still hasn’t been solved.

Phone like new. No issues so far! No scratches or deficiencies. Good deal!

It came 2 days earlier than estimated delivery. Received in perfect condition. it comes with a cable, NOT including charger cube. it comes with a sim eject tool as well. phone looks good I noticed the paint around the camera is peeling but it's hard to notice, it just looks like dust. audio is great, screen is great, works fast, set up is very easy. camera is perfect. I received mine with a battery health of 84%.

I love my iPhone 12. I have no problems with it. It’s preowned so it has some scratches on the sides and back around the camera but I put a case on it and it’s fine. I also got a screen protector on it. The screen was perfect and I drop my phone a lot so I don’t want it scratched up so I put a screen protector and case on it. And yes it is unlocked I use mine with my current service provider which is straight talk and had no issues getting it activated and my number switched to this phone. My battery health is at 85% so it does need charged like twice a day but I ordered a I walk off of TikTok shop which plugs into the charge port of the iPhone and can go in my pocket and charge it. I love this phone. No issues at all. Great camera quality.

I love this phone. I wanted to take a chance on buying a pre-owned iphone because the reviews weren’t bad at all and it would save me $. It arrived in a box with a brand new phone charger. The battery life was around 20% when i opened the phone. There was only one scuff from obvious previously owned, but nothing big. I was able to transfer everything from my old phone to this one without any problems. I would definitely recommend this product.

Nice first time phone for my teen daughter. Easy for her to find things that she needs. Came in excellent condition. Only issue is the battery storage life.

I’m positively surprised. So far so good. Battery is great. No scratches and the price was right too. Highly recommended.

I'm coming off an ancient Moto G7 I got ages ago for under $200. That phone was dying a slow painful death and I needed something new. I don't particularly care for the design or size of the current Android models, so I went with the fruit. The shipping was ridiculous, it was projected 10 days out, and came in some really...interesting packaging. The quality is great for a second-hand device. No noticeable marks or damage from the previous owner. The battery is at 89% and I was wary at first, but it's still getting me through the day on a single charge. Everything else functions as it should. It's snappy and the display is beautiful and the size is perfect. I don't want or need a tablet in my pocket. It's always a risk when you buy a secondhand device, but hopefully Best Buy really does take the time to test devices to make sure you get your money's worth. I'm very happy with my iPhone 12.

Very nice phone. The battery life isn’t the best but overall worth it

Bought this for my teen. Phone has been great and price was even better for me! No issues getting this refurbished model

I purchased this phone as a gift for my Mom. It looks just like new, no scuffs or scratches and it was fairly easy to set up. Just wish it came with the original accessories. Comes only with a generic cable. All in all a very good buy, and my Mom is very happy with it!

Nice upgrade from iPhone 8! Great price too. Excellent customer service in assisting my purchase.

Purchased pre-owned in excellent condition back in Aug 2024, its now Mar 2025 and it’s tip top, no issues.

Works great and was as described in the pictures. Good starter phone for my son.

This pre-owned iPhone works fine, is a great value, and takes great pics.