Customer Ratings & Reviews

It was delivered in a weird aftermarket plastic box but it’s the real deal. Looked wonky upon set up, but it’s been two weeks and I haven’t had any issues.

iPhone is in great condition and working properly and all. What I didn’t like it was that the box the phone came in was broken and the phone was not that secure.

Amazing purchase, good as new! Definitely recommend this product to anyone who’s looking for a phone with good camera quality, and good battery life. Received it in very good condition.

The employees at Best Buy were very helpful even though I came roughly 30 minutes before closing, I told them what I was trying to do and they said no problem. The process was very simple quick and the representative had extraordinary patience while I was deciding which phone I wanted and also informed me of different features Etc. I ended up finishing up just after they're closing time and there were a few employees that had to wait frankly because of me and they seemed to have no issue and wished me a good day excellent service.

Great phone does exactly what I need it to do and more!

Despite being the second owner, the phone is very good, some defects in the edges but its function is still in the best condition.

Amazing Phone love it haven’t had any issues very easy to set up. Love the color no glitches at all !

fast delivery and in good condition it is recommended

Wonderful purchase! So glad I chose this phone!! I love everything about the cameras & the color of the phone!! looks way better in person!! also love my best buy credit card, it makes purchasing a new phone 10x better! thank you! These amazing photos of my nail pictures were taken with this phone!!

The phone has been working perfectly, I recommend it, very satisfied!!!

Super recommended product arrived as described, I would definitely buy another one.

Love my new phone. Thank you Best Buy!! And the customer service was amazing.

It's a great phone I love all the inputs it has im very happy with it. Thank you

Te product was great, just what i need. Was sended on time so great.

The cellphone works good, but came with a broke on the back side, I can’t send it back because I need very much.

I was really nervous to buy one of these after reading the reviews but I figured I could always return it if need be so here’s my experience! Shipping was really fast, originally it stated it would be 2+ weeks but it actually arrived in about 6 days. It arrived in a plain polymailer with the phone box inside which isn’t super ideal, I wish there had’ve been a little more protection as I know how rough shipping companies can be on packages. There were a lot of comments about the box it comes in—it comes in a BestBuy brand cardboard phone box where the phone is fitted into a plastic insert with a cord. Obviously a refurbished iPhone wouldn’t come in it’s original box but it certainly wasn’t janky like other reviews stated. As for the actual phone, the listing stated that the phones could come with some minor wear and tear so I was prepared for the worst but pleasantly surprised that the phone I received was both the correct color and was in genuinely FLAWLESS condition. I have a very critical eye so I was expecting to find something to complain about but there isn’t a single scuff or scratch anywhere on it. There was also complaints about the battery health being poor but the phone I received is at 100%. Overall, I’m pleased as punch with my purchase and would definitely choose to buy refurbished again in the future.

Really good quality and a much needed upgraded! Would definitely recommend if you are in need of one too.

Phone came in perfect condition. My only complaint is, I purchased a silver and got a deep purple! It does spend its time in a leather case so I don’t really see the wrong color. My battery status was also at 100% so it good to know Best Buy is giving us top notch phones.

This phone was a great purchase. Happy with it. The graphics look really vivid and bright with this phone. The camera was a little let down. I had high hopes for the capture quality but it’s viable. I knew this was a pre-owned phone so some things must’ve been amiss with it. The only thing I have see is a scratch on the screen which I can live with. Apart from the phone nothing to complain about except the delivery. it was delivered at the wrong address and I had to retrieve it from my neighbors, who luckily gave it to me.

The packaging was a bit concerning but the phone was fine. No damage. The hold cookie is nice. Easy to move and copy from old phone and to link apple watch and buds.