Customer Ratings & Reviews

iPhone 16 Pro Max is a powerhouse. The huge display is stunning, performance is flawless, and the battery easily lasts over a day. The new camera system especially the 5x zoom and Capture Button are major upgrades. Apple’s new AI features are promising, even if still rolling out. It’s big, pricey, and not for everyone, but if you want the best iPhone experience, this is it.

Love this phone. I switched from an android and it has so many features. Love the camera

Excellent purchase, recommended good quality It was very helpful

Very good quality I recommend it, it came as in the photo and everything works correctly.

I love it!! Best decision I’ve done. It has worked so well so far and I have no issues with it. It’s in perfect condition

Great phone, excellent condition, very good customer service, I recommend Best Buy 100%.

Very good iPhone 16 love the color love camera s set up and the quality of the pictures:)

Great phone with easy compatibility. Was an easy transfer from my iPhone 12 Max to this one. Everything's came through and the process was as easy as having bkth phones together and clicking yes.

The phone is great no problems or anything with it. It works and I like my purchase

Very Happy,wonderful,Good,exellent,the best the iPhone es king

Personally I’m so proud and happy about my passage and experience in St Petersburg Best Buy store that I find myself in the obligation to write these few words to express first my thanks and gratitude to Chris for his help ,kindness and professionalism. Professionalism in its global and human signification hopping getting the possibility to have this kind of person everywhere we go.We love a place and come back to it not obligatory fo the products but for the persons we there and we’re treated.

I was a bit hesitant at first about buying a pre-owned device, but Best Buy’s “Excellent” condition rating definitely lived up to its promise. The iPhone 16 Pro Max arrived in flawless shape—no scratches, dents, or signs of wear. It honestly looks and feels like a brand new phone.

Very good phone like new works amazing. I will recommend it with friends.

It is a great phone haven’t had any issues with it yet.

Seems like working new. It could be ultimate if you provide with original Apple box

My phone came in good condition not broken or scratched !

Great phone, but Best Buy customer service needs a lot of work!

iPhone 16 Pro Max Outstanding performance after a couple of months of owning the phone. I do have issues with the phone temperature at times while using it. Best Buy did a great job describing the phone's performance. I noticed the device's speed, quality, and longevity. I would recommend the iPhone 16 Pro Max to users who need an upgrade. Best Buy, thank you for the phone available and providing good customer service. *Disclaimer: The device was not in cosmetically excellent condition.

It works fine great phone. Love the quality and the color

I am very satisfied with my recent purchase of a pre-owned iPhone from Best Buy. The device has an excellent condition and works perfectly. The entire buying process was smooth and professional, and the product matched the description provided. I appreciate the quality control and reliability that Best Buy offers, even when purchasing pre-owned devices. This experience has reinforced my confidence in buying from Best Buy in the future. Thank you for the great service.