Customer Ratings & Reviews

Got a refurbished and its good quality im satisfied with my purchase

It's working fine but sometimes the screen gets stuck but otherwise everything works perfectly.

Excellent condition, good service. like new iPhone.

I like is good phone have nic screen nic and the screen is good for the people

Phone starting acting up right after return window closed, it will turn off for no reason, and deactivate my cellular signal to the point that no matter what I do, (turn it off, restart it) nothing will help, after at least 2 hours phone will start to act normal but will be super slow! I don’t recommend buying anything refurbished or previously owned because you will have to keep it if it acts up.

Light, simple, fast, great size, great purchase!!!

The phone is very good only the box and charger is no original

Terrible experience. Best Buy send me a 1200usd iphone with crack on the camera , screen popping out , very bad quality charge and I return the product on the next day

I bought this phone and it was a horrible experience. Hardware was in decent condition but I have it as a gift to someone who lives in Canada and found out the Esim was non-functional. This was after multiple factory resets and working with people in the Apple and they said the phone was already documented that the Esim was already reported as malfunctioning back in June. So certified doesn't mean it's really tested.

I bought this phone in good faith from Best Buy. It was fine for four months but out of the blue it was reported stolen from the previous carrier. Now Best Buy is refusing to do anything for me and saying I have no recourse to recover my money or get a new phone thru them. They sold me a stolen phone and refuse to do anything about it. Be Leary of buying anything from them. Their customer service is terrible and they will not work with you even when they sell you a stolen phone.

The screen of the phone is warped around the edges and has very obviously been replaced (not by Apple) the screen looks and feels more like glue than it does glass. Tried to give it the benefit of the doubt and now sometimes it doesn’t pick up me touching the screen.

Started freezing just after 4 months. And battery is already falling low just after a few hours.

I ordered this item because it was supposed to be in "Excellent" condition, I received it in a sealed box and gave it as a gift only to find upon the recipient opening the box that the phone was actually way less than "Excellent" as it had clearly been abused and has 3 deep scratched on the screen. Thank you for the "Excellent" phone Best Buy!

Phone is getting hot. Has scratch and was sell like new.

Gave me a lock phone! It was suppose to be unlocked I have buy several phones and this never happen Ruin my Christmas present for my daughter

When you’re watching videos, you cannot hear the volume right when you’re on the phone and also the speaker sounds like it’s messed up

Phones 2 heavy feels like a square brick IN UR HAND ITS OVERPRICED best buy chargers a ARM AND LEG FR THERE PRODUCTS

Calls don't come thru. Doesn't ring for some reason.

Not Excellent Condition Period..Sreen had deep scratches..Refurbished yes but with no warranty or manufacturer warranty period is not good..The price was 50 dollars off the original price and the phone was unlocked. Still not worth the price..

Battery does not last, 0 stars, do not buy from This seller