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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.1 out of 5 stars with 106 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 106 reviews
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came and is in really good condition. I Will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used Iphone 11 pro 256GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to find a phone for this cheap and of this quality. It arrived very quickly, and in amazing condition. I have been using it for a few months now and I have not run into any problems so far. The battery is in good condition, the phone never lags or crashes, and it never overheats. I highly recommend buying this phone. It was also super easy to switch my SIM card and phone number, since there is no carrier lock. Everything else is in incredible condition, like the camera and screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was delivered quick and arrived as described. Happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11 pro unlocked

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good does everything i need sound good quality greatest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple I phone 11 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks just like it was new also great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Very satisfied! Looking forward to future purchases.

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    iPhone 11pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone that I buy was not good my grand daughter don’t like my gift because the phone was getting hot very quick and battery power was very quick to lose

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Flare screen display

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iphone has a flare screen display, must be replaced with a bad screen display

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter absolutely loves this phone. I purchased an open box and it is in great condition. My only issue has nothing to do with the phone itself. I was not informed that once you purchase a pre-owned Iphone outside of Apple your are unable to purchase Applecare+. I recommend this phone to others.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this phone. It is performing as I hoped. The pictures are great! The mic for dictating text messages works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Iphone 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is of good quality and the camera is clear. The phone didn't have scratches and was unlocked as promised. Writing this review for a chance to win the gift card.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    iPhone 11 pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for a couple of weeks now and can say I am very happy with it! Both my kids have iPhone 11’s and I paid double the price for one of them and triple the price for the other. I couldn’t even tell it was a refurbished phone. It charges to 100%. This purchase was so worth it! It takes great pics as well!

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Second Purchase - Again Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Got a refurbished before and worked out great. So this is the second purchase and again works just fine and not one issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still a great product.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still does the job. It might not be the latest, but it still does what it was meant to do, and that is make phone calls. I'm glad I can purchase this through Best Buy and not the Apple store. I love that I can place an order and pick it up in less than a day and have it up and running by the start of the night.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not open it but everything look good, because it’s too little that’s why I send it back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this IPhone for my son, no issues at this time. So far it’s been great. When I received it, it looked brand new. Shipping box was sketchy and I thought I was scammed but it was the iPhone I purchased. My son loves it

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my son as a new phone. Great picture quality and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone hard to set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, however getting it to work with my apple watch and sync with other items has not been successful. I am waiting on the geek squad go get back to me with an appointment time when I can come in and get help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well so far and arrived in same condition as pictured.I have only owned it for three days though. SOS is appearing more often yet not sure it has to do with the phone itself or not. It also took a time or two to start charging once plugged into the charging cord sent with it. Overall I am happy with my purchase so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received it in good condition as good as brand new . Excellent performance from all the apps . I would recommend a friend

    I would recommend this to a friend