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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 133 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the excellent condition, camera quality, and overall performance of the Pre-Owned Excellent iPhone 12 5G Pro Max 128GB (Unlocked). Many customers also appreciate the color, fast delivery, and full functionality of the phone. However, some customers have expressed concerns regarding the battery life and speaker volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 133 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do NOT buy a “refurbished” phone from here!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT buy a pre-owned phone from here!!!! I’ve not even had my 12 pro-max for 2 months(literally have had it 6.5 weeks), and it’s COMPLETELY STOPPED WORKING! Why has it stopped working? Because the inside hardware gave out! Not even the battery(which was at 97% percent when I got it, and in the 6.5 weeks that I’ve had it, has dropped to 90% out of no where), but the main components of the phone. To have the INSIDE of my phone repaired(again, NOT the battery, but the main hardware), will cost me MORE than what the phone is worth and what I paid for it! Oh, get this, they only give you a week to return their crap! Do NOT buy a phone from here!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone was good except for the fake the battery was at a low 80 percent which made the phone die fast. I spent roughly 800 on it but for the price they should've invested more into the battery life. No worries I went and I fixed it myself after being scammed by Amazon. I love this iPhone, does not over heat a lot, battery will let me all day, and I get what I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished IPhone 12 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone wasn’t cleaned from warehouse, whoever had the phone prior didn’t use a case so shell wasn’t the best. Battery was one of the best I’ve seen from Best Buy came in at 93%. Geek Squad manger ran diagnostics came back great no problems.

    I would recommend this to a friend
  • Cons mentioned:
    Speaker

    Rated 4 out of 5 stars

    I phone 12 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First used phone was not working properly the speaker did not work, but the customer service at best buy was quick to help and returned the phone for me and ordered a replacement. The second use phone I received worked great, very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Color, Condition

    Rated 5 out of 5 stars

    Iphone 12 pro max!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition. Pre owned looks like new and the color is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cell phone is the best I can get. I love it. the camera is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preowned and you couldn't tell. Its just as brajd new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a pre owned iPhone 12 Pro Max Wich was in good condition and recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone 12 Pro Max for the value in good condition works pretty well and I’m happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 1 out of 5 stars

    Never Activated on Carrier – Sold as Unlocked but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this iPhone listed as unlocked, but unfortunately it was never able to activate on my carrier (T-Mobile). Multiple activation attempts were made, and the carrier confirmed they could not connect the device. The phone itself appeared to be in good physical condition, but because it could not be activated on a network, it was effectively unusable. This was not a preference issue, the phone never worked on a phone line from the start. I recommend that anyone considering a pre-owned phone double-check carrier compatibility immediately, as activation issues are not apparent until you attempt to connect it to a carrier.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Color

    Rated 5 out of 5 stars

    God choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone and beautiful color and good quality and good battery

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Gift for mom, very satisfied.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase for the price, excellent gift for my mom who loved the bigger screen compared to her previous IPhone SE, also the camera takes amazing pictures and videos.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Refurbished iPhone 12 Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking phone no scratches, or wear and tear. Battery life should have been better only at 85% at 80% Apple suggests you replace the battery,that’s why it’s not a 5 star

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Camera stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone performance was good however, the camera function stopped working after the 3 months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it. Clean. No scratches works great affordable and very great cost service

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pro Max 12 Review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my 12 Pro. Big bright display, pictures are real life, I’ve had many compliments many which say my phone takes better pics than many newer models. I have not regretted this purchase in the slightest. This phone is my life partner and completes my profile. One friend calls me Pro Man .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone is the best smartphone there is. Love the style and how easy it is to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing enjoying purchase totally recommend would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased this phone when first released with Apple. The battery life is amazing, it does everything the 13 and 14 can do. Decided to purchase again and received a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter broke her original cellphone and this was a great option to replace it. She learned a lesson that you need to have a sturdy case on your cell phone. Phone works great and would definitely buy again.

    I would recommend this to a friend
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