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Customer Ratings & Reviews

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Customer reviews

Rating 3 out of 5 stars with 42 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 2.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers often highlight issues with the phone's buttons not working and scratches on the phone. Some customers have also mentioned that the phone is not compatible with T-Mobile service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 42 reviews
  • Cons mentioned:
    Condition

    Rated 3 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase 6 IPhone 5 one week ago. Unfortunately, the IPhone 5 refurbished 2 phone Power on not working other one is got some scratch I took the 3 phone back to the Best Buy for a full refund. And the other 3 phone is good condition no scratch work properly..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s just “okay”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a 5s that my son broke.. didn’t think there’d be much of a difference but the 5s has a lot more features. Not impressed with this one.. wish I had known better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbhised.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For$84.99 I think it's worth even though camera doesn't work. Can use for basic things such as calls, wifi calls, browsing

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touch screen

    Rated 1 out of 5 stars

    Phone looked good but worked poorly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were a lot of glitches with this phone. The touchpad would not work properly and it was stuck on some accessibility feature that said everything out loud. I have done an update, turned it on and off a few times, and have done a hard reset and it now seems to be working alright. Hopefully it will continue working fine. Basically, my advice is to order a new pre-paid phone rather than a pre-owned phone for the extra $50. It'll be worth not having to deal with the the issues that a pre-owned phone can come with.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Touch screen

    Rated 1 out of 5 stars

    Battery and Touch Screen Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got the iPhone 5, refurbished. Fully charged battery then down to 1% after 5 minutes of a YouTube video. Touch Screen is not sensitive anymore.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5s has a lot more features. Not impressed with this one.. wish I had known better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gadget

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great start to have for kids for communication purposes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything else is great but very terrible battery

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touch screen

    Rated 5 out of 5 stars

    I have had better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this phone. It is hard to navigate and it gives me grief. This phone always freezes up and the screen does not respond to touch commands.

    I would recommend this to a friend
  • Cons mentioned:
    Condition, Touch screen

    Rated 1 out of 5 stars

    Used iPhone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted my money. Scratches on phone and buttons are not working.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Unsatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its battery was very poor. It was not charging properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical but the phone was delivered as promised. The chargers were not original, but the phone came in good condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good pone, good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed an emergency go-phone. This one fit the bill. (pun intended) The phone arrived promptly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition product no scratch everything works ok..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for toddler who are over the tablet phase. Not compatible with Tmoible service.

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 4 out of 5 stars

    Looks new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks new it does have some scratches on the back but other then that can’t complain

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First iphone for grandchild

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in average condition, great for a young child's first iPhone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    iPhone 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it refurbished. The battery keeps going low.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touch screen

    Rated 1 out of 5 stars

    very disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a defective piece. The touch screen wasn't working properly. Had to return the phone the very next day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap & works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great & couldn't beat the price. Bought this to replace a broken iphone 6Plus till the new iphone X comes out

    I would recommend this to a friend
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