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Customer reviews

Rating 4.2 out of 5 stars with 41 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers love the excellent condition and great size of the pre-owned iPhone XS Max 64GB, frequently praising its battery life and ease of use. Many appreciate the phone's functionality and user-friendly interface. However, some customers reported issues with the sound quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-3 of 3 reviews
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    All in all not a bad phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice looking phone, I was expecting it to be a bit bigger than it was. The voice record for messages stopped working. Buttons have to be pressed a bit harder.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Beware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was nice about the phone minus the audio. The speaker is clearly broken.. sounds muffled and trying to get fixed isn’t covered. Sucks. $600 phone just to pay more to fix

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    PHONE DOESN'T WORK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Sprint or TMobile, you're going to have some issues activating this phone. I finally found someone that knew what they were doing. Secondly, the phone doesn't even work. You can only hear through the speaker and thats it. Don't spend $600 for a used phone. I rather buy a new one. Hopefully they will let me return it.

    No, I would not recommend this to a friend