Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 25 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.1 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

64%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 25 reviews
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered very fast and it was nice also it was like new

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not an excellent certified refurbished phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was refurbished using after market products and the battery does not work properly and has an error message.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the look of the phone, and works great, it easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished iPhone 13

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, looks brand new. Works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mic damaged and bad battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most people I would rather buy new if I could but who wants to pay double if you don’t have to? So I figured how bad can this iPhone be? My iPhone 7 still works great so this 13 should work great also. I was wrong. The mic on the phone was damaged when they put it back together (refurbished) so no one could hear me speak. The battery which I assumed was new also could not keep a charge for long. Had to return it and paid around two hundred dollars more for a 14 that was new in the box. Works perfect as a new phone should. Probably would have put up with the battery not being great but not the mic being damaged. Renders the phone useless.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 13 refurbished

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product only wish they replaced the battery would have paid extra

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best …I’m currently typing this with this phone…It’s been working good and I will be purchasing gadgets from here in future

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Low battery health

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery health was 82% while they didn’t mention in description

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished iPhone 13

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, looks brand new and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good used phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good condition works like it should no scratches or defects

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got it I was happy about the appearance because it looks like a new, but when I look at the battery health level is only 77%. I tried to put up with that. But then after a while I found out it won't charge when the phone is off and also it doesn't show the battery icon while charging. That's a big issue. So I wrote to the seller asking if I can exchange to another one but it ignored my questions and just tell me to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst experience ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst company I’ve ever had to deal with. The communication was horrible and when I didn’t receive my package they kept tell me to call everyone but them and vice versa. I kept getting the runaround between UPS Best Buy and this company wonbat and after a month of fighting back-and-forth between each company, I finally got a refund will never do business with this company again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone rates

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this phone is really good. Every thing is good but the battery life is a bit off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended. Best Buy, Great Value!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a teenager. Haven't heard a single complaint. truly worthy of a five star review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful IPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone came quickly and was practically brand new. No scratches no scuffs, perfect screen. Very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Iphone 13

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't hear when receiving a call unless the phone is on speaker. Not good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Fast shipping, accurate and works like new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, no issues. Phone looks and acts if it were new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Items was in good shape

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in excellent condition! Will definitely order another one if needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 refurbished

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my refurbished purchase. Purchased it for my husband. It was very easy to instruct him on how to use it.

    I would recommend this to a friend
Sponsored