Customer Ratings & Reviews

Bought this as a open box display, realized it was a returned item( can’t say for sure , but pretty much think so). The issue is with the battery drain on the watch. I charged it to fully 100%, it only lasted 3 hours before it was totally discharged. Very inconvenient. Specs say that the battery under normal use should last up to 36 hours. This was not my first I watch and my other would last up to 2 days without having to charge it. I sent the watch to Apple, they returned it saying that the battery didn’t need replacing unless it was less than 80%. What a disappointment with their product. It’s still under warranty so I will try to resolve the issue again. My advice “Buyer Beware”

After a month of wearing and always taking off for a couple hours a day (I purchased 6/12), the back of the Watch sensors, not the band, are causing my wrist to get bumps and broken sores! I clean the back and keep my skin clean. It’s not an allergy, it’s from the sensors. Do research!!!

Just got the item delivered to me. I got a ripped off box. I can’t return it because it has to be given away for a certain date. So dissatisfied

Got my new Apple Watch today and my charger did not want to work I had to use my old charger going to Best Buy tomorrow to see if they can give me a new one

The watch is great, but Best Buy service is the worst. When purchasing watch I asked salesman three times if everything was included in box to make sure watch would work and charge without having to go back and purchase anything else after gift was opened. I was assured nothing else was needed each time. Watch was opened up as a gift and behold, there is no plug for the charger included in the box! Now another trip had to be made to pick up a plug ( got that at Target so Best Buy wouldn’t get a sale). Why not make it easy for your customer? If the watch needs another plug or a power source not included in the box, TELL US! I have to get it anyway. Why cause the grief on someone’s birthday of getting a gift they can’t use til later on? Best Buy needs to get someone to train the sales people to have common sense Boo Best Buy

I can sum up this product in one word…. Annoying. 1. Siri is not good. It often misunderstands what you ask it to do. 2. The Wi-Fi in this watch often glitches out whereas my other Apple and non-Apple tech gadgets do not. 3. Battery life is not that great. You can get a maximum of 1 day whereas Garmin and a few others lasts for days. 4. The product’s safety feature fails miserably because most people will take it off at night to charge it because it does not last longer than a day. Well, are you not very vulnerable to a fall in the middle of the night? What happens when you fall and are not wearing the watch because it is charging next to your bed? See what I mean? Utter safety failure. 5. The user interface is confusing. They have jammed in so many things onto a tiny screen that it makes navigating difficult. 6. Privacy focused text messaging apps like Telegram simply do not work with this product. I could never get Telegram to work right. I rely on Telegram for private communications with certain people. Your primary text message option must be Apple Messages. 7. Comfort. It is not very comfortable in comparison to my Garmin Forerunner which is so comfortable I often forget it is on my wrist. 8. Color. What is going on with these ugly colors? Can we not just get black? Nope. The closest thing to black is something called midnight which is really a very dark blue. Other color options are a feminine pinkish silver, dark red, dark green and midnight. Overall, this has to be one of the most disappointing Apple products I ever tried. I am definitely going to return it. My main reason for my return is the technology is unreliable, quirky, and plagued with glitches.

They market this watch over the SE for being “durable” yeah right. I purchased this watch for Christmas for my husband, very next day it fell off his wrist(the band was somehow stretched out) while he was getting out the car and broke. Screen completely shattered. $400 waste. Get the SE

its bad .no longer work .i bought alomst year but it's doesn't work. Battery power poor.

It broken down after apple pushed the software update and won’t turn on.

The watch would not charge or hold a charge. In addition it did not include a charging adapter plug. Why would this product be sold without informing the purchaser it did not come with a charging adaper. With just a cord it is impossible to charge the watch. It was a surprise Christmas gift and I am very disappointed, the watch was returned for a complete refund.

Watch is to be returned, it won't hold a charge. Good looking watch. Hope the replacement is better.

Very disappointed with my experience as Apple does not recognizes receipt and serial number provided by BestBuy and therefore any changes on the profile are not possible. Apple does not care if this was a legit purchase even after providing BB bank statement for the purchase of the device. Could not reset the watch due to unknown sign-in details (used email from former work ID). Applecare could not reset the watch as they did not recognize the serial number provided by Bestbuy. Beware of buying apple products from Bestbuy. To top it off, purchased this watch with monthly subscription of AppleCare which has proven to be of no use.

I have a series 3 apple watch I thought I was going to replace with the series 7, but the series seven doesn't last an entire day without needing a recharge, and my series 3 can easily handle a full days use. - still considering returning this, because while it's a series 7; this is the first time apple fumbled on an upgrade

The new Apple Watch is an embarrassment for Apple. I received 2 of them as holiday gifts. The first one had defects in the watch crystal face. We returned it and ordered a second one. The second one cracked within 20 minutes wearing it playing golf. My 40 year old Citizens watch has never needed a replacement crystal…. The watch has no independent functionality but acts as an extension of the i-phone. Such a waste of money

Purchased this Apple Watch and noticed the battery wasn’t lasting more than half a day. Was a gift, so didn’t get opened till two weeks after purchase. Apparently 2 weeks is the time frame to return item, so I brought it to geek squad. They said they couldn’t help, but if I went to the Apple store, they would replace it. That wasn’t true at all. Been waiting a week to get a return box, so they can check the battery and possibly replace it. No watch replacement. Ridiculous

Ordered 2 open box excellent condition because I know Best Buy sends poor open box products. I wasn’t surprised when they arrived and both looked like they came out of a dumpster. I was trying to get one for my wife’s birthday. Maybe I’m just unlucky but open box excellent edition products I order from Best Buy arrive in clearly used condition.

Love it, it great the 45 mm recomendable for any one

Product defect, didn’t hold a charge compared to my 45mm series 7. I wore the both at the same time everyday, charge at the same time, settings set the same. And I got a day and a 1/2-2 days on the 45 and not even a full day on the 41.

don’t buy the new apple watch on here unless u wanna wait 2 months. absolutely ridiculous when i could’ve just went into the store and bought one for now. my watch has not moved once from the sorting facility 5 hours away from me ….. so don’t buy ur apple watch here

I purchased an open box Apple Watch and when it got open it had a code meaning there was no way to use it… someone didn’t do the job of resetting the Apple Watch so we had to go the next day and wait half a day until they fixed it. Very disappointed.