Customer Ratings & Reviews

I ordered an open box one in “excellent condition” but it had 2 scratches they failed to mention. It was cheaper than the original price and I traveled so I couldn’t return it but Im just a littttle disappointed because I trust Best Buy. They have always been great in the Past

Honestly to be so expensive you’d want the watch to do way more! No internet, so no opening email links, no opening links sent in texts… can’t zoom into pictures to see, dies so quickly…etc. I truthfully feel like I got ripped off… but here I am still wearing it.. miiiisssewell right lol

Received an Apple Watch 7 (open box excellent) with broken sensor (internally - see the photos attached). Have to return back the item, sad.

First time buying used and the last time. Watch got lost in the mail then the screen is a little off on the watch.

Just opened it and has the “green snake of death”.

Battery life isn’t great. This was my second Apple Watch. I stopped wearing it and went back to a cheap Casio watch. My Apple Watch is collecting dust under my bed in a basket of unused jewelry. With my first Apple Watch.

The Apple Watch is great. The rating is for Best Buy’s open box items. I got it as a open box item for a gift. The condition was rated excellent which means it is open but in new condition with all the items and packaging too. When it was delivered to me, the original packaging wasn’t included at all. I didn’t find out until later when I got my brand new watch at Target that it was also missing the larger watch band. It was missing documentation and other things too. The watch charger was obviously used and had defects. The watch had no defects but was dirty and dusty as was the smaller watch band included with the packaging. At best this was a fair or good condition with items missing. Just be careful with the open box purchases. Their seems to be no standards as to the rating at all. I will never purchase an open box item again at Best Buy.

This is an apple watch. It is one of the watches of all time.

You know most of the positives. I am gonna talk about some of the negatives most people don't know about: - One of those broke due to water damage, just from frequent handwashing (covid). No diving, no swimming, not even showering, just from hand washing. And no it's not covered under warranty. - The band broke within 2 months of purchase. Again, not covered under warranty, etc. What a waste...

I obtained the Apple Watch because it is used as part of a clinical heart study. The study requires you to wear the watch, even when sleeping. The problem is that Apple has done little to improve battery life. The battery never lasts a complete day. Even Apple rates the battery life at 18 hours. Once the study is complete, I will get rid of the Watch. There should be NO reason you should have to charge a watch every day.

This review is not about the product but about the associate who tried to sell us an open-box watch. We bought and paid it in full then the associate put it in the bag (they usually don’t do this) to hide that the item he’s giving us is already ripped open. When I got in to my car I found out that he sold us an open-item watch. I went back to look for him but he’s nowhere luckily the other associate recognized me and helped with the replacement. Why do you need to do this?

Watch works but Apple decided to not include the AC adapter for the USB-C charging cord. TERRIBLE timing to make a change to the product and it was not made clear to the consumer that they would not be able to charge the watch without making an additional purchase.

I wanted one for a long time so I broke down and bought one kinda pricey. I charged it completely within 6to8 hours back on charger. When your up at 5am and your watch quits on you mid day I have a problem with that. Always on charger.

Great watch. However “most durable” and with the ceramic screen, I wore the watch literally 1 hour going into the gas station, afterwards there was a huge scratch in the screen. I am a very careful person with my devices, and that is ridiculous.

Love all my apple toys! Except the watch. The battery life is horrible. Don’t know what I’m doing wrong on setting it up or whatever, but just not doing what I thought it would, and my 20.00 Wyze watch did lots more.

Great watch design but it won’t charge properly. Several conversations with apple and geek squad but no solution yet. Will probably need to return it. Other people on the internet complaining as well.

Don’t like the new colors— this one is dull and looks more like silver. I can’t comment on the functionality because I did not use it.

I returned the watch because the battery wasn’t holding a charge for more than a day. I bought the updated Fitbit instead. It’s cheaper and does everything I need.

Disappointed that the Apple series 7 that the plug did not come with the charger and no one at Best Buy mentioned it.

Constantly disconnecting . Thought maybe original watch was defective but this one was no better.