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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 326 reviews

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97%
would recommend
to a friend

Customers are saying

Customers are satisfied with the protection, insurance, peace of mind, warranty, and reliable replacement that AppleCare+ offers. They find it to be a great gift and a must-have, although some find it to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 326 reviews
  • Cons mentioned:
    Breaking, Misplacing

    Rated 5 out of 5 stars

    Apps care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have apple care for every apple product in my home, it’s super convent especially when you have kids who are prone to misplacing or even breaking things. Thanks again

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Protection

    Rated 5 out of 5 stars

    I wouldn't go without

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never go without AppleCare for any of my Apple products. We have used it a couple of times to have some iPods fixed or replaced. I never had any problem with service. I will always buy the added extra protection form my Apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Best idea ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so grateful I did this because before the end of the year the iPod I had got a glitch and I ended up having to go into the store and have them help me fix it. Turned out they couldn't & because I had the plan I just got A new iPod .

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Warranty

    Rated 5 out of 5 stars

    Good insurance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is used to repair iPod if it brakes, but you also get customer service with Apple for any help you may need

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Good In Case iPod Breaks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy a protection plan for my electronics. My only option for the iPod touch was the Apple Care plan. I haven't had to use it yet, but it is good to know it is there if I need it.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the warranty, gives me relief if something is wrong with my iPod or if it gets broke. Glad to be able to take it to either a Best Buy store or apple to get a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great care plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the care plan. When dealing with electronics. It's a no brainers. I had to use the plan inthe past, can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Warranty

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t ever buy a Apple product without getting this. It definitely gives you a piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    PROTECTION!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always reliable, helps you have peace at mind to not have to worry about damage to your product !

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Must have for kids' phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some may think this is pricey but it's a must have if you're buying a phone for your children. Very much worth it for the peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second ipod. I wish we had this coverage the first time because we replaced 3 screens which is VERY expensive

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always buy the protection plans, gives a sense of comfort just in case something goes wrong. Not expensive

    I would recommend this to a friend
  • Cons mentioned:
    Accidents

    Rated 5 out of 5 stars

    Great coverage when needed.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase this when I purchase electronics for the grand children. Accidents do happen even when you are trying to be really careful so why not be protected. They have always been very helpful when an accident did happen to a device. No matter what store we have gone to in the different towns they all have assisted us to our satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Warranty

    Rated 5 out of 5 stars

    excellent plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan offers you 2 years if anything goes wrong and there always willing to help you when you call.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    LOVE the Added Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iPod Touch as a gift for my sister and I am very happy about knowing I have the added security of the Best Buy Protection Plan! I always purchase this option ANYTIME I get an electronic device valued at $50 or more and I have to say...it's worth it EVERY time. They're easy to work with, they offer hassle-free service and replacements, and it doesn't cost a lot either! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For 10 year old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ipod was a gift for a 10 year old. Apple care is a must!

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Apple Care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service and the quickness, would definitely advise any and everyone to get apple care for your Apple products, worry free Zoelander zone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I would suggest it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know whats going to happen and apple has a great protection plan with apple care + and they make sure to monetize on it. if you dont have apple care, it would probably be cheaper to just purchase a new ipod (which isnt cheap at all)

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not going to get the Apple care but customer service explained to me why to get it and I felt like he really cared so I got it and just a couple day I totally ended up needing it.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    User

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to know that if you have any issues with your purchase you have somewhere to turn. I have used apple care more than once and have had excellent service.

    I would recommend this to a friend
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