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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 193 reviews

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95%
would recommend
to a friend

Customers are saying

Customers praise AppleCare+ Theft and Loss for its protection, peace of mind, and reasonable price. They appreciate the insurance coverage and the fact that replacements are not refurbished devices. Some customers find it expensive, especially for a cracked glass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 193 reviews
  • Cons mentioned:
    Expensive, Lost

    Rated 5 out of 5 stars

    Excellent product. Good value. A bit too expensive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heading is as good a description as a longer one might be. The basic AppleCare+ insurance is a no-brainer to me. The cracked screen typically happens with me 2-3 times, during 2 years. However, Apple has increased the cost due to OLED screen on the front and a glass back. Certainly their replacement cost has increased for materials (OLED front screen) and likelihood of breakage (on glass back that used to be metal). So, although AppleCare+ is more expensive I still bought it at $199 — ouch! To add lost or stolen insurance is an additional $100 for a total of $299. When combining the replacement charge of $259 as a deductible if someone exercised the “lost / stolen” warranty, the combine cost is $558 out of pocket compared to about half the price of the current phone’s price — now at $1,150. I had two iPhones lost / stolen in a recent 2 year period. Prior to that I had 1-2 others lost / stolen. For me that is 2-3 phone lost / stolen in a 15 year period. That’s one every 5-8 years long-term history, or 1-per-year in recent history. Additionally, I have had 2-3 iPads lost / stolen in the past 5-7 years but only once was it not recovered. However, EVERY lost / stolen phone / iPad occurred associated with AIR TRAVEL travel, which I am not currently doing, and hope not to do as much in future. Will it happen again. Maybe.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    I have never regretted buying apple care plus!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had apple care plus way back on my iPhone four. My speaker on that phone stopped working after about a year. I took it to the Apple store and they promptly exchange my damaged phone for a new one. It is because of this care I continue to buy apple care plus every time I buy a new iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    AppleCare Plus programs is essential to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When your iPhone is lost, stolen, and dropped. AppleCare will provide proper assistance to recover a new iPhone replacement. Applecare customer service is detailed and experienced to get your iPhone operating again regardless of your situation.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Peace of mind...not cheap

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the high cost of the MAX XS phone, I decided it was worth the cost of AppleCare. Now, a couple years later, I wonder. But I haven’t needed to use it. However, when you pay over a thousand dollars for a phone this brought peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Warranty Out There For Any Apple Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally would get the warranty for every electronic device I buy from them. So that I can have peace of mind knowing that whatever product I buy it's well protected!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Replacement

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. I don’t have to worry too much if my phone is lost or stolen. I know I’ll be able to get it replaced. Luckily I’ve never had to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Warranty is a must!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This extra warranty is well worth the price, I hope we never have to use it, but for the price you can’t beat the protection!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Apple are iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that this protection covers theft and loss too. Gives me great piece of mind. What a great service.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    All encompassing but expensive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will cover any damage under the sun, alien invasion...check. Water damage, check. Fire damage, yeah you get the point, and even covers if it’s stolen, as long as you have find my phone turned on, so being a pessimist and then also buying a phone case and screen protector, I probably would’ve used it already but I was overly protective so I guess if you buy the standard protections, skip it or at least buy the more basic, but if you want o let it all hang out definitely get it if you have butterfingers or are clumsy at least once out of two years.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Replacement

    Rated 4 out of 5 stars

    Apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value if u purchase any apple products!! They’ve fix it at any apple store

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Apple Iphone serviced by Apple folks only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I purchased the AppleCare theft and loss for my iphone 11 Pro Max 2 year plan. If you care about unfortunate possibilities, and or the other day to day,happenstances that are confronting us today. Then,AppleCare+ is a No Brainer must have and the price right too.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    Useful Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several Apple products, with Apple Care+. But, I haven't had a chance to use any of them. But, having known how Apple replaces the item than repairing the item, I preferred to buy this plan.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Its great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a bit expensive but its totally worth it, its very useful l.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Get this for your child(ren)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care might be a little expensive, but getting this insurance would be a great option for you and your child. If they lose their phone it's covered once you pay the $250 fee to get another phone. Yes it sound expensive, but it's worth it in the end.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Protect that phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new phone and picked up the AppleCare. It has always taken care of us. Sometimes you don't use it but having that piece of mind is well worth it. I know my daughter has used it and it has saved us more than once.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    iPhone insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is pretty expensive for phone insurance. However it’s better safe than sorry when it comes to an expensive iPhone. I have the iPhone 12 Pro Max and paid $1,300 so with that said it’s well worth the nearly $15 in monthly payments.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 4 out of 5 stars

    Best bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defiantly better than sprint insurance plan. You don’t have to worry about replacement being refurbished device plus if you never make a claim during the 2 years you get 90% refund. You can’t lose.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love apple care! I would not have an apple product without it. And this has theft and loss included. Apple and Best Buy honor this and you can't get better coverage or service. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort to know phone is protected. Ibhsve. already told my friends about this, and as ll the great programs that Zi know Zbest Buy offers. All are great!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Essential for any Apple product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never buy an Apple product without Apple Care. It's protection for your purchase, and they're very reliable and knowledgable with any problems that you may have.

    I would recommend this to a friend
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