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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 713 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention that AppleCare+ provides great protection, peace of mind, and coverage for their Apple products. They appreciate the warranty, helpfulness, ease of use, and replacement options that come with AppleCare+.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 713 reviews
  • Rated 4 out of 5 stars

    Worth the protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy applecare with every purchase even though I’ve rarely used it because when I’ve needed it, it’s great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Safety first!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Protection for the expensive devices today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free with total tech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free Apple care with total tech annual subscription. It’s a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Customer service, Protection

    Rated 5 out of 5 stars

    Best Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care+ is a comprehensive protection plan that provides peace of mind for your Apple devices. With coverage for accidental damage, including drops and spills, as well as expert technical support, it ensures your investment is safeguarded. The added benefits of priority service and coverage extension make it an invaluable asset for any Apple user.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    "Apple Care: Peace of Mind for Your Apple Investme

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dedicated Apple product user who frequently shops at Best Buy, opting for Apple Care has been a game-changer for me. This extended warranty and support service provide unparalleled peace of mind, ensuring that my Apple devices are well-protected beyond the standard warranty. Here's why Apple Care is a must-have: 1. Comprehensive Coverage: Apple Care offers an extensive coverage plan, safeguarding my Apple products against unforeseen issues, accidental damage, and hardware failures. Knowing that I have this extra layer of protection allows me to use my devices with confidence. 2. Convenient Service Options: The convenience of Apple Care cannot be overstated. Whether I encounter a technical glitch or need assistance with my device, Apple Care provides easy access to Apple's support network. The streamlined process ensures that help is just a call or click away, saving time and minimizing disruptions to my daily life. 3. Expert Apple Support: The quality of support provided by Apple Care is exceptional. The knowledgeable and friendly Apple support team is always ready to assist, offering valuable insights and solutions to any issues I may encounter. Their commitment to customer satisfaction reflects the high standards set by Apple. 4. Seamless Repairs: Should my Apple device require repairs, Apple Care ensures a hassle-free experience. The service includes efficient repair or replacement options, minimizing downtime and ensuring that my devices are back in optimal condition as quickly as possible. 5. Value for Money: Investing in Apple Care is undoubtedly a wise decision. The value it adds to my Apple products, coupled with the peace of mind it brings, makes it a cost-effective choice in the long run. The assurance that my devices are covered by a reputable and reliable service is priceless. In conclusion, Apple Care is an indispensable companion for anyone invested in Apple products, especially when purchased from Best Buy. Its comprehensive coverage, convenient service options, expert support, seamless repairs, and overall value for money make it a must-have for those looking to protect and optimize their Apple experience. I highly recommend Apple Care as an essential investment for the longevity and performance of your Apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple Care: A must have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say…. If you have an Apple product, you need Apple Care. This is only a 2 year warranty, but it comes in handy. Of course, all my Apple products have lasted more than two years. But with Total membership, it comes automatically. And that’s a weight off my mind.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 5 out of 5 stars

    New to Macbook - Positive Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product from a Windows user. There is a bit of a learning curve but once you figure it out its pretty intuitive. I still prefer the familiarity of Windows but the longer I use this product I'm sure that will dissipate. Overall would strongly recommend. Please keep in mind the Midnight color does show smudges pretty easily, not a deal breaker and the color is fantastic otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major upgrade from 2017 Macbook Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the base model (8 GB RAM and 256 GB storage) - still a major upgrade from our 2017 Macbook Pro. The screen and speakers are incredible to use, battery lasts forever, and no fan noise! Don't fall for the hype of needing to spend extra on expensive RAM or storage upgrades. This performs great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to Have Peace of Mind

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my MacBook Air with AppleCare+ for about two years now, and I can confidently say that it has provided incredible peace of mind. While I’ve taken great care of my device, knowing that I have Apple’s support in case of any unexpected issues makes a huge difference. One of the best parts about AppleCare+ is the extended coverage—not just for manufacturer defects but also for accidental damage. Although I haven’t needed to use it yet, I feel secure knowing that if anything happens, I can get my laptop repaired or replaced without the stress of hefty out-of-pocket costs. Beyond the coverage, AppleCare+ gives me priority access to Apple’s customer support, which has been fantastic for troubleshooting small issues and optimizing my Mac’s performance. Whether it’s a simple software question or guidance on battery health, having access to knowledgeable Apple experts makes a big difference. If you’re investing in a MacBook, I highly recommend adding AppleCare+. It’s an affordable way to protect your investment, and just knowing that I have coverage if something goes wrong makes it completely worth it. Definitely a must-have for long-term Mac users!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must-Have Protection for Apple Devices

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is absolutely worth it. The coverage is excellent, the support is quick, and repairs or replacements are handled without any stress. It gives real peace of mind for an expensive device. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What's peace of mind worth to you?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently added AppleCare+ to my Apple devices, and I’m so glad I did! It’s been a game-changer in terms of peace of mind. Knowing that I have comprehensive coverage for accidental damage, hardware issues, and expert support has made a huge difference in how I use my devices. The customer service through AppleCare+ is exceptional. Whenever I’ve had a question or needed assistance, Apple’s support team has been quick, friendly, and incredibly knowledgeable. It’s so reassuring to know that I can get help directly from Apple, whether it's troubleshooting a software issue or dealing with a hardware problem. The accidental damage protection is another standout feature. I’ve had my iPhone slip off a table once or twice, and with AppleCare+, I was able to get it repaired quickly and at a much lower cost than I would have paid without it. The coverage gives me confidence that I’m not left with expensive repair bills in case of an accident. Additionally, AppleCare+ extends my warranty, which is perfect for long-term device use. It covers a wide range of repairs and offers priority service, ensuring that I’m never left without support when I need it most. Overall, I highly recommend AppleCare+ for anyone who wants extra protection and peace of mind for their Apple devices. It’s well worth the investment for the value, coverage, and customer support you receive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care no brainer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not say enough about getting apple care! If you damage the product or loss the product or it starts to not work properly your apple care covers the bulk of the idem and if you replace it it isn’t much for you to get a brand new one

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Born Under a Bad Sign?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have ever had to pay for a repair to and Apple product, you know why AppleCare+ is so useful. No MacBook or iMac or iPad repair is cheap. Now that AppleCare+ includes accidental damage coverage it is a no brainer. If you believe in Murphy’s Law meaning that buying the pricey policy guarantees you won’t need it then consider it money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very needed!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is so needed when buying any apple product. it leaves you with a peace of mind that if anything happens you can just go back to bed but to have it fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Total membership makes this a deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you buy enough from Best Buy (especially considering their price matching), getting the Best Buy Total membership is a deal. This includes AppleCare+ for free on my devices. Buying just one Apple device and getting the AppleCare almost covers the membership fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind with AppleCare+: A Worthwhile

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently decided to purchase AppleCare+ for my beloved Apple devices, and I must say, it has been an absolute game-changer in terms of customer satisfaction and peace of mind. This added protection plan has proven to be a worthwhile investment, and I highly recommend it to all Apple device owners. First and foremost, the comprehensive coverage provided by AppleCare+ is exceptional. It goes beyond the standard warranty, offering an extended period of support for both hardware and software issues. Whether it's accidental damage, battery replacements, or technical glitches, AppleCare+ has got you covered. Knowing that I have an extra layer of protection against unexpected mishaps or defects is incredibly reassuring. The convenience and ease of the AppleCare+ service are another significant advantage. Apple's customer support team is renowned for their expertise and professionalism, and they excel in delivering prompt and efficient assistance. Whether I've encountered a hardware problem or had a question about my device, their knowledgeable representatives have always been there to provide swift and courteous support. The ability to reach out to them via phone, chat, or even in-person at an Apple Store adds an extra dimension of convenience. The service experience with AppleCare+ is seamless and hassle-free. With the purchase of AppleCare+, you're entitled to two incidents of accidental damage coverage, subject to a service fee. I had the unfortunate experience of dropping my iPhone, resulting in a cracked screen. However, thanks to AppleCare+, I was able to get my device repaired quickly and professionally, without breaking the bank. The simplicity of the claims process, combined with the efficiency of Apple's authorized service providers, ensured a smooth and satisfactory resolution. The value for money that AppleCare+ offers is outstanding. Considering the cost of repairs or replacements without a protection plan, the upfront investment in AppleCare+ pays for itself in the long run. It not only safeguards your investment but also provides the confidence and assurance that your Apple device will be taken care of by the experts. The only minor drawback I've encountered is the limited coverage period. AppleCare+ extends the warranty and support for an additional two years, but it would be ideal if the coverage could be extended even further. In conclusion, AppleCare+ is an invaluable companion for any Apple device owner. The comprehensive coverage, exceptional customer support, and hassle-free service experience make it a must-have for protecting your valuable investments. While the coverage period could be longer, the peace of mind and convenience it provides more than make up for it. I highly recommend AppleCare+ to anyone looking to safeguard their Apple devices and enjoy a worry-free ownership experience.

    I would recommend this to a friend
  • Cons mentioned:
    Border

    Rated 5 out of 5 stars

    Great service needs to include Canada.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an issue with an older Mac book. They took it and replaced it with a neeer model. The only issue is Apple care does not cross the border and I go to college in Canada.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Protection

    Rated 5 out of 5 stars

    a mus buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    apple care plus is a must have. chances are something will happen to your product at some point. applecare will pay for itself even if used once;

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare in Best Buy Membership is a Must-Have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best perks of the Best Buy membership is the inclusion of AppleCare for my Apple devices. It gives me complete peace of mind knowing my gadgets are protected without having to pay extra for coverage. Having AppleCare means my devices are covered for accidental damage, hardware repairs, and technical support. Whether it’s my iPhone, MacBook, or Apple Watch, I know I’m in good hands if something goes wrong. The fact that this is included with the membership is incredible—it’s like getting premium protection for free. What makes it even better is that I can handle claims or repairs through Best Buy, which is super convenient. Their customer service is always top-notch, and appointments are easy to book. For anyone buying Apple products, the Best Buy membership with AppleCare is a no-brainer. It’s an amazing value and ensures you’re covered no matter what. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this because i dont have to wirry about my phone and ipad- they are covered

    I would recommend this to a friend