Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 457 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers value the Add-On Appliance Haul-Away service for its overall performance and appliance removal capabilities. Users appreciate the ease and speed with which the service operates. However, some customers have reported challenges related to door sensitivity during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 457 reviews
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Self explanatory

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed the discharge hose and hauled away my old washing machine in an expedient and thorough manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pickup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They picked up the damaged dryer and my old dryer.

    I would recommend this to a friend
  • Cons mentioned:
    Door sensitivity

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installed had trouble installing door handle, but had no problem removind old refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul off

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers cleaned where the old dishwasher was and they were very careful in removing and taking outside.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Helped to get appliances out of my house.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    No fuss no muss

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed appliances quickly, easily and most importantly carefully. Certainly worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Clean and fast

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haul away my washer and dryer with no problems and no damage to walls

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrig take away

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really top notch employees, did a great job for us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Haul Away Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient service hauling away our old refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    useful

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did an excellen job and haul away the old frig.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 4 out of 5 stars

    Went quickly.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old appliance cleanly and rapidly. Went well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smooth process

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth process, no fuss, no issues, highly recommend to all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removed the old

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the old appliances and hauled them away without a hitch.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Haul away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you are going to sell or give away an old appliance, having haul away is a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this feature is a BIG PLUS. It is hard to find the truck and place to dispose of used appliances. Another reason I loved TOTAL TECH. I will be sad for this feature to be discontinued.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy it

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to use, would buy again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only store that would take away a 2nd unit.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two refrigerators to be taken away. The malfunctioning one we were replacing and old non-working one. -- A major reason for buying at Best Buy is that it was the only company I found (out of 4 different ones visited) that readily agreed to take away both old units at a very nominal fee. -- Most stores would only do a one-for-one take away, or wanted an exorbitant fee to take away a second unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away and instillation.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We puchased the haul away, but then didn't need it. But the men did a good job on the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super easy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great and the haul off was worth the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was amazing start to finish! Efficient and professional.

    I would recommend this to a friend
Sponsored