Customer Ratings & Reviews

ON the phone for over 2 hours to schedule delivery of washer and dryer. First call Jason hung up after waiting over 30 minutes then a second call waiting over 30 minutes with Justine hung up after asking for a supervisor. I told her you couldn’t relocate the appliances after the install. It doesn’t make sense. Why couldn’t you do it on the same day? Also, it should be noted that there was a delivery scheduled 2 weeks prior and the machines couldn’t install because no one at Best Buy told me that I needed a difference dryer outlet and that there was a charge for uninstalling the machines. I was very UPSET. I didn’t want a haul away because I wanted to keep the machines for my brother. Then, I called again waiting over 30 minutes, David was helpful to cancel the Friday appointment and reschedule the appointment relocation for Monday and install for Tuesday. Which again didn’t make sense to me??! If I didn’t take these dates then it would be a March delivery. I told David if it was a March delivery, I will cancel the order. Also, I needed confirmation that they were going to install the machines because I had to confirm and pay over $300 for an electrician to come out. Then I was very disappointed and UPSET because he said I would receive a $60 refund then he took it back and I would receive a small compensation??! I told him Costco includes the charges in their prices. Best buy wouldn’t price match. This took over 2 hours to resolve this situation. Then to add insult to injury the company that installs the machines called and told me that they can relocate and install the machines on the same day. STRESSED and UPSET. After all that, regardless of the phone call they sent a crew to relocate the machines instead of relocating and installing all in one day. Then, I called the delivery company to find out about the delivery. Then SURPRISE the company was only going to deliver the washer because the dryer was OUT OF STOCK???. They had the dryer a week ago and now they didn’t have it in stock? Again, I called Best Buy waiting for over 20 minutes to speak with Kay. She couldn’t figure out all the confusing records. She said the dryer was received at the warehouse. I was so upset, I started driving to Best Buy to get this situation resolved. Kay said to speak with the store manager. I spoke with Jacob who couldn’t guarantee anything and he passed me on to Sam. I, being disabled using a walker, go across the store to see if there is another washer and dryer to purchase. Of course, Sam and I sat at a computer versus seeing the actual machines. In the meantime, on the phone, Kay transferred me to Daniel for compensation of all the grief I have experienced in the last few weeks. Again, it’s has been over 2 hours trying to resolve this situation. Sam showed me the machines on the computer. Out of stress and exhaustion I agreed to a washer and dryer because I just wanted this resolved. She showed me 4 customer reviews which were all good which influenced my decision. David then said that he could provide a $120 gift card for all of my hours of grief and negative customer experience. I then researched on the internet the machines I selected and discovered that there were numerous negative reviews due to the machines being very loud…. it’s best you place them in the basement so you cannot hear them, etc. Since the machines would be next to my office then these machines would not work for me. Needless, to say the lack of trust, negative customer experience, stress, exhaustion was too much for me. I canceled the order and decided to take my business elsewhere. I heard on the news that Best Buy sales declined 12%. Based on this experience they lost my sale.

The service team were prompt, professional and quick. Awesome job.

My in home service was amazing. I was called by the team when they were 30 minutes away. They had to remove an old fridge and set up a new much larger fridge. Removing & replacing my front door was necessary which they did carefully. They had to use their strength to bring in a huge fridge. Every detail of how the fridge works was carefully explained. They deserve a raise!

The delivery guys were very careful when moving our old appliance to bring in our new appliance. I definitely appreciate them for not damaging my wooden floors and my new walls.

The delivery fellows did a great job with moving around 3 friges. Took measurements, knew exactly what would fit where and whether doors had to be removed (they didn't) - all in all they were terrific. Knew their stuff, highly professional and personable.

The techs were incredible. They were patient and understanding with multiple scheduling issues.

Fantastic job to the installation team. Was so efficient

They did a great job. Got a new refrigerator and they put the old one in the garage

The service that best buy and the movers provided was great!

Fast, professional. Called ahead of delivery and informed about exact time. No damages to the property or appliances. Friendly service!

The delivery employees went above and beyond to relocate my current refrigerator. They took their time and did it right!

Love Best buy. Bought several appliances in the lastnyear there.

Best in home service ever. Well the TV in home service installation was epic, but this one was right next to it. GEEK SQUAD is the best.

Very good watch very functional dependable, not overly thrilled with battery life however.

Services was excellent, knowledgeable, easy to relate to. Went above and beyond

Great teamwork. Very nice and hard working folks. No complaints

The two movers who came and installed the new refrigerator and move the old one to another area were amazing! 10/10 I would recommend this service.

The "geek squad" installation techs relocated our old refrigerator unit over in to out meeting room - rental hall area where it to be used ocassionally for special events. It was moved / relocated to the other area without any problems.

Yes, I paid the money to have the Best Buy folks move my old fridge from the kitchen to the garage. Yes, they did a great job and YES it was worth it!! I didn't have to rent a dolly or mess up my old fridge. I came home, it was done, it was where I wanted it, and it still worked. I'd say that's a victory!!!

The deliverymen were courteous and extremely careful relocating my old very heavy stove to the basement. They went out of their way not to damage my walls or doors. These guys were stellar.