Customer Ratings & Reviews

Planning to buy a new LG refrigerator but wasn’t 100% sure if it would fit through my kitchen door and in the same location as the old refrigerator. Gentleman from Best Buy came in and measured the opening to the kitchen and also the area where the proposed new refrigerator would go. It was established, that if the doors were taken off the refrigerator, that the refrigerator would fit through the kitchen door opening and then could be reinstalled once put into place. The two gentlemen, doing the measurements, were very nice and professional and are credit to Best Buy

GoPro a great product, easy to use, and tremendous capacity.

Truth be told we had a few issues with our initial order. We decided upon an appliance line, and set the dates for installation. Best Buy did not originally set up an on-site inspection. After the delivery/install team told us the appliances would not fit, Best Buy set us up with an in home consultation. While we had several issues with various install teams, we can state that the on-site service technician was exceptional. He had a firm grasp on what was and what was not possible for our space. He had an array of recommendations for us, and then worked diligently behind the scenes to make sure everything went smoothly. Definitely would recommend taking advantage of this service.

Two guys from SAAV came for measurements of existing microwave and gas oven on the wall gave me feedbacks. However, the sales rep was not good in selecting new products to replace them without having to do modifications and complications that would cost so dearly. I ended up dealing with another appliance place which did a great job and I will have new products to replace without having to modify or making other complications. Thank you for asking.

The contractor who came out to my home to do an appliance survey was extremely knowledgeable and impressive. I would definitely use him in the future.

It does exactly what it supposed to do. It fills the space perfectly

Service was professional and quick. The service representative was very accommodating and understanding my problems concerning my small appliance

The person who came to measure was fantastic. The four-star rating is because Best Buy didn’t honor the time frame for which I was available and sent a person when I specifically said I wouldn’t be home, then told me I missed the appointment. To their credit, when I called the corporate office, they sent an excellent technician within an hour to do the service.

In the midst of a major appliance purchase, it was so very helpful to choose Best Buy to assist me - they had a pre-measure done that was right on target ensuring that appliances I was considering would actually fit. Great service and definitely the way to work smart!!

The two young men who came for the installation were very knowledgeable, and finished their observation in a very short time.

I came into the store purchase a microwave and didnt see anything I was looking for, I was accompanied by an associate in the store at the time. Forgot his name, but he informed me I had more options online. We looked together and I found one and he also assisted me on the delivery and the installation. Great experience I highly recommend Best Buy ( Southfield MI)

Rich from the installation service company was highly professional and high integrity

Very happy with my new Samsung oven. It bakes perfectly and I like the configuration of burners, especially the double burner. It is sleek looking and a great addition to my kitchen. I am not including pictures as my kitchen renovation is not complete.

I think is good cooking range. I liked this unit. Good brand Samsung.

Service people were knowledgable and service as well as installation was quite good. This is the 1st time we have purchased an appliance at Best Buy and we were very pleased. Service personnel were clean and showed us how to use the appliance.

I wanted to purchase a oven wall unit. Best Buy sent a crew to measure the space and to tell me what would fit. They came early and measured the space. It’s now been three weeks and there has been absolutely no follow up from Best Buy. I have tried emailing no response. I guess they want me to purchase from somewhere else.

Professional and efficient. Very careful and respectful of house (i.e. shoe covers, gloves, gently closing doors, etc). Won't have final evaluation until appliances are installed.

The Geek squad was very quick and professional. They even cleaned up after themselves.

Did not call to my attention the deep door would need to be farther from the wall than I could provide. Therefore at this time the refrigerator cannot be pushed back to the back wall.

We ordered several appliances to give a new look to our kitchen. The worker who helped us pick out the appliances after we had a home-consultation and pre-measure, was very helpful and professional. He walked us through the entire process and answered all of our questions. We got the appliances and they were installed withing a couple of weeks. Overall I am very happy and pleased with the assistance I received from Best Buy and content with the products, the service as well as the installation.