Customer Ratings & Reviews

Knowledgeable and friendly. New the products and what to look for.

The 5 stars reflects my satisfaction with the fact that BestBuy offers this service and the professional and courteous manner in which BestBuy handled the transaction and resolved my issue from start to finish. The personnel who were performed the assessment under contract with BestBuy failed to meet minimum expectations of courtesy and professionalism. I would have rated the experience with 1 star but for the fact that I didn't want the rating to reflect negatively on BestBuy itself.

The two fellows who came to review the situation before the actual installation were knowledgeable and polite. No complaints. They assessed the job and did what they were sent out to do.

I am Very Happy with the In-Home visit your installers did to reassure me that my new Slide in Range would fit just fine.

Best Buy measured the cabinet space for fridge. Gave nice suggestions. He was friendly and respectful.

They were late but they called that they would be late. They did know what they were doing and explained everything clearly. They also let me make a photocopy of their findings. They came to measure the cook top stove, the built in oven, and the fan. They did open the paneling in an area to find the gas shut off valve and whether there was an electricity there (the old oven and stove have continual pilot lights). They did remove two screws to get the paneling to open and did not put the screws back. I noticed right after they left and went out to tell them but they had already gone. Then I realized that whoever installs the new oven will need to access that area anyway, so getting the two screws back in place can be done when the install is complete.

both ovens have been used and so far, both have preformed well.

Great stove and microwave. The installation was very professional. Looks good in my kitchen.

Unless you have super wide entry doors and a straight shot into the kitchen, use this service to see exactly what you can and can not fit into your doorways, My appt was between 8am and 12pm. He arrived at 830am, measured and straight up told me the limits on what I can get into my house.

Mike from HT Hook it Up did a great job both evaluating the work that would be needed to install the new wall oven, but he was hired to also do the work. It literally took 10 mins for installers because Mikes cutout and platform rebuild work was perfect

While the guys were super nice, they seemed confused about really what to measure when they came by. I felt like I had to direct them and even had the measurements myself for them to verify the fridge would fit through the door. I would definitely recommend these guys for delivery but the whole measurement thing was a wasted appointment.

No-show within the appointed time frame, I had to call and then they responded. Once here the service was good.

The installation crew led by Chris did a great job removing the old fridge and installing the new one

Ordered stove top range and hood. Guy came to survey and stated the hood was too big. Went to the store and upon investigation the dimensions were wrong on Best Buy site. Wasted trip. The guy at the store was intelligent and checked the vendor site.

The appliance looks good installed and the wife is happy!!!

We're looking at a home remodel and, as a Total Tech, member reached out to the Geek Squad for a home consult. Two techs showed up and made suggestions we hadn't yet considered for a combined kitchenette and a home theater area. It's been less than 24 hours since the consult so we don't have specific product recommendations, but just the way the conversation when and the value add to our design ideas, we have no doubt it'll be a home run! The Geek Squad is great!

Very friendly site surveyor. Unfortunately none of his information was transmitted to the delivery-installers who came a week later. They had no record of the site survey, didn't install the range so that it worked, and left a gas line uncapped, a dangerous situation. I will never shop at Best Buy again.

My new dishwasher works great now but when it was installed, a connecting hose was only finger tightened. This resulted from in a slow leak under my sink causing my hardwood floor to warp. I had to call a plumber and and he rectified the problem, but at a cost of $100+. Not sure if the floor can be fixed.

Overall a good experience from purchasing to installation of my wall oven. I had my questions answered fully and was happy with the process.

Rating is for Dishwasher. Jeremiah and Darren rocks! Two gentlemen maintained a professional boundary. Their work is clean, tidy, and perfect...